[SOLVED] PC freezes on specific games

Vitorcj

Commendable
Dec 3, 2020
6
0
1,510
So my pc has been freezing for about a little less than a year now and the thing is that I've only seen it freeze on two games and once while stress testing the GPU.

The freeze itself is really random, it doesn't stutter or anything before it freezes, it just freezes and I have to manually shut it down on the psu and turn it back on

The two games that it's froze are Rust and risk of rain 2, which is very odd since risk of rain 2 is not a heavy game and I've played a lot of other heavy games in the meantime and it never froze.

The freeze itself can happen 2 times in a period of 3 hours or it can never happen at all in an entire day of playing the game.

And the strangest thing is, it also happened twice while I was just in the rust menu, which consumes only about 40% of GPU and much less of the cpu and about 30% of RAM

One thing I've been suspecious is my ssd, because only rust and risk of rain 2 are on that (and windows), but it doesn't show ant other signs of failure

One thing to note is that my cpu, motherboard and Ram are somewhat new, since I bought them about a year and a half ago, while the GPU is older and the psu and ssd are much much older

Things Ive tried:
-Memtest86 did not come up with any errors
-Stress testing the GPU did make it freeze but only once in the many times I tried it
-Tried CPU burner but not for long
-checked to see if the drivers were up to date
-ran chkdsk
-checked the temperature right on the time of the freeze: GPU - 78C / CPU - 63C

Specs:
-Motherboard Z370m
-CPU i5-9600k
-RAM 2x8GB 4000mhz corsair vengeance
-GPU gtx 970
- 1 ssd and 1 HD
-corsair 850W PSU
 
Which Corsair 850 W PSU model is it exactly?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool

use ddu uninstaller and reinstall the latest graphics driver
 
Which Corsair 850 W PSU model is it exactly?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool

use ddu uninstaller and reinstall the latest graphics driver

Sorry for the delay, I had a lot going on
So, the PSU model is a Gold AX850

I managed to get an SSD from my friend and tried formatting windows into that ssd and tried playing again, but the same problem occured. So we can rule out the SSD.
Here is the benchmark before switching the SSD: https://www.userbenchmark.com/UserRun/36302968
Here is the benchmark after switching the SSD: https://www.userbenchmark.com/UserRun/36634824

Also checked windows integrity and ran memtest.org from a bootable USB flash drive, but no errors came up

Also checked the hard drive with its manufacturer´s tool but also no errors
 
update the BIOS of your motherboard within BIOS, not in windows, using Q-Flash at startup with a USB pen drive and the unzipped bios file on it
https://www.gigabyte.com/br/Motherboard/Z370M-AORUS-Gaming-rev-10/support#support-dl-bios

Done, problem persists... :/
And what's more strange is that I was playing cyberpunk earlier, which is even more pc demanding and it didn't freeze once, but started playing rust and it froze 30 min later

Ps: I read something online about a small group of people having the same issue and they all had my headset (hyper x cloud 2) and it showed up for all of them including for me on the event viewer that the HID compliant headset stopped working. Initially I thought that it was something to do with my headset I don't know why, but I tried disabling the HID and the error stopped showing up, but the freezes kept happening. One thing that kept me for thinking it was the headset, was that this error on the event viewer was only showing up after restarting the pc after the freeze.

already tried updating the firmware for the headset, btw
This image is taken right after restarting the pc after a freeze
(HID\VID_0951&PID_16A4&MI_03&Col02\7&1c94fa2&0&0001)

H1bQ6hk.png
 

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