Question PC freezing post boot ?

King_justin

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Mar 25, 2017
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Hi,
I'm not sure where the best place for this post is. I hope I selected the correct one.

I'm having trouble with my gaming pc. It's freezing on the "MAG" Screen after it get's passed the ability to get into bios. My motherboard is a MSI Tomahawk B550. The power went out twice yesterday and the PC was on both times it went off. It froze a couple times yesterday when I tried to boot it up after the 2nd power outage, but ran fine the rest of the night. I even upgraded to windows 11. I went to sleep and everything was fine. I came back the next morning and the screen was black/asleep and frozen. I restarted the PC and that's where the hang ups really started.

I'm unable to boot to a Windows 11 or 10 USB, but can boot to a memtest USB without issue. The PC will either freeze before booting to the OS or will freeze shortly after it boots to the OS. I can move around for a minute or two then it freezes. One time out of probably 30 attempts it did not freeze. I probably could of left it running and it would've been fine..but i restarted to see if the issue was actually fixed or not.

My PC has had some odd crashes here in the last few months. I've tried updating some drivers here and there and issues would go away. My initial thought is this is a hard drive problem, but I'm really not sure at this point.

This is what I've done up to this point:

1. Upgraded BIOs.
2. Reset the CMOS
3. Took one RAM stick out. Haven't taken the other one out yet.
4. Ran a Memtest with both RAM sticks installed and no errors at about half way of the 3rd out of 4th stage before I ended. Usually when I've had RAM sticks to fail it shows errors before then. So with it being at 0 errors 3/4 I figured it was safe to assume those are fine.
5. Booting without any peripherals installed.
6. I have two m.2 drives in my PC. One for games and the other for the OS system. I took the one with the OS system out and it still would not boot to a Windows USB without freezing before hand. When I try to let it boot up without making it go to the USB it just goes straight to the Bios. I assume that's the new way of doing it instead of saying bootable device cannot be found.
7. I did error checks on both hard drives when it did boot and stay up for a while (the one time it did).
8. I've tried a Windows 10 USB, a Windows 11 USB, and another USB with Windows 11 on it.


I'm really stumped on where to go from this point. I'm barrowing a PSU and a motherboard to test with, but I find it would be odd that they would be the problem considering it ran just fine last night.



Any help would be much appreciated,

thank you
 

Lutfij

Titan
Moderator
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

Upgraded BIOs.
Can you walk us through how you flashed the BIOS?

I've tried a Windows 10 USB, a Windows 11 USB, and another USB with Windows 11 on it.
Where did you source the installer for the OSes?
 

King_justin

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Mar 25, 2017
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18,530
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU: Ryzen 9 9500x
CPU cooler: Cooler master 240m
Motherboard: MSI Tomahawk b550 newest version as of October
Ram: Trident Neo 2x16gb 3600mhz 16-19-19-39
SSD/HDD: 1x Hymix 500gb p31 1x hynix 1tb p31
GPU: Gigabyte auros 3070 oc
PSU: 750w evga bronze approx 2 years old
Chassis: not sure
OS: windows 11
Monitor: acer 32in
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

Upgraded BIOs.
Can you walk us through how you flashed the BIOS? exactly how the msi website said to. followed the pdf

I've tried a Windows 10 USB, a Windows 11 USB, and another USB with Windows 11 on it.
Where did you source the installer for the OSes? microsoft's website. used media creation tool
Things I've tried since post:

I had someone that was about to build their PC so I barrowed a cooler master 850w power supply gold, gigabyte B550m ds3h ac motherboard, and ryzen 5 5600x cpu. I tried the power supply with it's own cables and still getting the freezing issue. I've not tried the motherboard yet, but i will. I'm about to try the CPU.

I've also tried installing windows 11 onto the 1tb m.2. It would freeze during set up (not installation). I've also tried it with just the 1tb in it and not the 500gb. Still no luck. I'm running out of things to swap at this point.
 

King_justin

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Mar 25, 2017
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Update for everyone. It ended up being the cpu. Memtest showed the cpu was fine but obviously not. Put a ryzeb 5600x in for my ryzen 9 5900x and it instantly stopped freezing. Let some videos on YouTube run for a while to see if it would freeze. Never did. Put the 5900x back in and instand freezing.

This one took a lot of diagnosising. I would of thought for sure it would of been then hard drive.
 
Feb 2, 2024
1
0
10
Update for everyone. It ended up being the cpu. Memtest showed the cpu was fine but obviously not. Put a ryzeb 5600x in for my ryzen 9 5900x and it instantly stopped freezing. Let some videos on YouTube run for a while to see if it would freeze. Never did. Put the 5900x back in and instand freezing.

This one took a lot of diagnosising. I would of thought for sure it would of been then hard drive.
Hey, could you tell me how you diagnosed it? I'm having similar problems with a ryzen CPU, but am unsure how to check it. Much appreciated:)