Question PC frozen in splash screen when SSD is connected ?

[Andrey Kirill]

I've never had this problem until now. It's an Apacer as340 480gb SSD that i've had for around 10 months. Simply put, when i try to boot like i normally would, the fans start spinning, the LED lights turn on, peripheral devices light up and the motherboard logo appears on the screen, and that's it. No spinning symbol to indicate loading, no response upon trying to access BIOS or any other menu. Left it like that for an hour thinking it would solve itself, but i came back to the same screen. Upon removing the SSD (disconnecting power and sata cable) and turning the PC on, it boots into BIOS just fine. It recognizes my second HDD memory. I can't remember playing around with anything windows related the previous day. The only things i did do to windows in the past month was reinstall it, set everything to dark mode through regedit and change the power plan to make my screen turn off after 30 minutes instead of 10. No, i cannot install windows on that HDD as it has a lot of files which i'd rather keep. Yes, i did try switching the sata ports and power connectors around, it makes no difference. Is the SSD toast? Did my components turn the SSD into toast? Where do i even start troubleshooting?

 

[Bob.B]

I've never had this problem until now. It's an Apacer as340 480gb SSD that i've had for around 10 months. Simply put, when i try to boot like i normally would, the fans start spinning, the LED lights turn on, peripheral devices light up and the motherboard logo appears on the screen, and that's it. No spinning symbol to indicate loading, no response upon trying to access BIOS or any other menu. Left it like that for an hour thinking it would solve itself, but i came back to the same screen. Upon removing the SSD (disconnecting power and sata cable) and turning the PC on, it boots into BIOS just fine. It recognizes my second HDD memory. I can't remember playing around with anything windows related the previous day. The only things i did do to windows in the past month was reinstall it, set everything to dark mode through regedit and change the power plan to make my screen turn off after 30 minutes instead of 10. No, i cannot install windows on that HDD as it has a lot of files which i'd rather keep. Yes, i did try switching the sata ports and power connectors around, it makes no difference. Is the SSD toast? Did my components turn the SSD into toast? Where do i even start troubleshooting?

On a working desktop mount the ssd internal and see if you can access any files.

If no go connect the ssd via usb and test.

 

[Andrey Kirill]

On a working desktop mount the ssd internal and see if you can access any files.

If no go connect the ssd via usb and test.

I've mounted it on an old pc i had laying around and upon turning the PC on, i cannot find it under the This PC folder. Does the motherboard not recognize it? It's an Intel DQ77CP.

 

[Bob.B]

I've mounted it on an old pc i had laying around and upon turning the PC on, i cannot find it under the This PC folder. Does the motherboard not recognize it? It's an Intel DQ77CP.

I don't see a m.2 slot on that mobo.

How did you mount the ssd?

 

[Andrey Kirill]

I don't see a m.2 slot on that mobo.

How did you mount the ssd?

It's a SATA 3 SSD. You mount it similarly to a HDD, by connecting a sata cable to it and then to the motherboard and giving it power with a sata power connector from the PSU.

 

[Bob.B]

It's a SATA 3 SSD. You mount it similarly to a HDD, by connecting a sata cable to it and then to the motherboard and giving it power with a sata power connector from the PSU.

Ops....sorry.
Got confused with a different thread.

Does disk management see the ssd?

 

[Andrey Kirill]

/QUOTE]

Ops....sorry.
Got confused with a different thread.

Does disk management see the ssd?

It might see it. Something shows up as Disk 0, unknown and not initialized. Upon trying to initialize it, the following error appears: Virtual Disk Manager: A device which does not exist was specified. The only internal drives connected to the pc right now are the boot drive HDD and the SSD.

edit:i rescanned the disks and Disk 0 disappeared, guess the system just had a hiccup.

 

[Bob.B]

/QUOTE]

It might see it. Something shows up as Disk 0, unknown and not initialized. Upon trying to initialize it, the following error appears: Virtual Disk Manager: A device which does not exist was specified. The only internal drives connected to the pc right now are the boot drive HDD and the SSD.

edit:i rescanned the disks and Disk 0 disappeared, guess the system just had a hiccup.

So far it looks like the ssd is busted.

You might want to connect the ssd via usb and see what happens.

 

[fzabkar]

It sounds like the SSD firmware may have "panicked". If you can access it now, try to obtain a SMART report with CrystalDiskInfo.

 

[Andrey Kirill]

So far it looks like the ssd is busted.

You might want to connect the ssd via usb and see what happens.

I do not currently have a sata to usb adaptor at hand. Should i look into sending it to warranty for a replace? Are my personal and financial data safe?

 

[Bob.B]

I do not currently have a sata to usb adaptor at hand. Should i look into sending it to warranty for a replace? Are my personal and financial data safe?

It's your call if you want to go the rma route.

Safe?......folks have their opinions on this so it's back to your call as to what sort of info you have stored on this disk.

 

[Andrey Kirill]

It's your call if you want to go the rma route.

Safe?......folks have their opinions on this so it's back to your call as to what sort of info you have stored on this disk.

Yeah, i'll just send it in for a new one. Not worth beating a dead horse. Thanks for the help.