PC Hard Restarts Upon Starting Heavy Graphics Gameplay

[johnnywutang]

OS: Windows 10
MB: Gigabyte
Model: Z68AP-D3
Processor: Intel i7-1600K CPU 3.4 GHz
RAM: 16 GB
GPU: NVIDIA GeForce GTX 970
PSU: SENTEY ERP750-PM Modular Power Supply 750W

So this is a problem I've had before, thought it was resolved, but still continues. Upon beginning any video game with heavy graphics (ie once the map loads), my PC hard resets. No blue screen, no freeze, just restarts back to boot screen.

Typically, this would be attributed to be a PSU issue, and a few years ago I upgraded to a SENTEY ERP750-PM Modular Power Supply 750W the last time this happened. 750w should be enough power.

Also in these forums I saw that temp can be a culprit. Running Core Temp displayed a temp typically between 42c and 52c up to the point of failure, well below the high risk areas.

Not sure what else to do. Any suggestions? Thanks!

 

[evyosh]

check event logs and see what are the errors u get.. im sure this is caused by a shity driver...

 

[johnnywutang]

I have read that indeed video drivers can cause problems like this, too. I'm a bit green when it comes to this stuff.
However, I ran furmark and the temp to get an event log and the test was running well over 70c, so I'm starting to think that's the problem

here is my furmark log:

<->[NORMAL]#00000001#Sat Jul 02 23:19:26 2016#FurMark 1.14.1.4 is starting up...
<->[NORMAL]#00000002#Sat Jul 02 23:19:27 2016#OpenGL renderer (main graphics card): NVIDIA GeForce GTX 970
<->[NORMAL]#00000003#Sat Jul 02 23:19:27 2016#OpenGL version detected: 4.5
<->[NORMAL]#00000004#Sat Jul 02 23:19:27 2016#OpenGL max viewport size: 16384X16384 pixels
<->[NORMAL]#00000005#Sat Jul 02 23:19:27 2016#Device ID string (main graphics card): PCI\VEN_10DE&DEV_13C2&SUBSYS_29743842&REV_A1
<->[NORMAL]#00000006#Sat Jul 02 23:19:27 2016#CPU/System info:
<->[NORMAL]#00000007#Sat Jul 02 23:19:27 2016#- CPU: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
<->[NORMAL]#00000008#Sat Jul 02 23:19:28 2016#- CPU speed: 3410 MHz
<->[NORMAL]#00000009#Sat Jul 02 23:19:28 2016#- System memory: 16301 MB
<->[NORMAL]#00000010#Sat Jul 02 23:19:28 2016#- OS: Windows Vista 64-bit build 9200 [No Service Pack]
<->[NORMAL]#00000011#Sat Jul 02 23:19:28 2016#Detecting GPUs...
<->[NORMAL]#00000012#Sat Jul 02 23:19:28 2016#Found 2 GPUs.
<->[NORMAL]#00000013#Sat Jul 02 23:19:28 2016#- GPU 1: NVIDIA GeForce GTX 970
<->[NORMAL]#00000014#Sat Jul 02 23:19:28 2016# - Cores: 1664
<->[NORMAL]#00000015#Sat Jul 02 23:19:28 2016# - Memory size: 4096MB
<->[NORMAL]#00000016#Sat Jul 02 23:19:28 2016# - Memory type: GDDR5
<->[NORMAL]#00000017#Sat Jul 02 23:19:28 2016# - TDP: 145W
<->[NORMAL]#00000018#Sat Jul 02 23:19:28 2016# - Bus ID: 1
<->[NORMAL]#00000019#Sat Jul 02 23:19:28 2016# - Bios: 84.04.36.00.70
<->[NORMAL]#00000020#Sat Jul 02 23:19:28 2016# - Graphics driver: R358.91
<->[NORMAL]#00000021#Sat Jul 02 23:19:28 2016# - GPU temperature: 44.0°C
<->[NORMAL]#00000022#Sat Jul 02 23:19:28 2016# - True clocks - GPU clock: 1164MHz - Memory clock: 3505MHz - GPU voltage: 1.025V
<->[NORMAL]#00000023#Sat Jul 02 23:19:28 2016# - GTX 600 series - GPU base clock: 1164MHz - GPU boost clock: 1316MHz
<->[NORMAL]#00000024#Sat Jul 02 23:19:28 2016# - GTX 600 series - GPU power target: 100.0 % TDP
<->[NORMAL]#00000025#Sat Jul 02 23:19:28 2016# - PState 0 - GPU clock: 1506MHz - Memory clock: 3505MHz - GPU voltage: 1.025V
<->[NORMAL]#00000026#Sat Jul 02 23:19:28 2016# - PState 2 - GPU clock: 1506MHz - Memory clock: 3004MHz - GPU voltage: 1.025V
<->[NORMAL]#00000027#Sat Jul 02 23:19:28 2016# - PState 5 - GPU clock: 1392MHz - Memory clock: 810MHz - GPU voltage: 0.863V
<->[NORMAL]#00000028#Sat Jul 02 23:19:28 2016# - PState 8 - GPU clock: 405MHz - Memory clock: 324MHz - GPU voltage: 0.863V
<->[NORMAL]#00000029#Sat Jul 02 23:19:28 2016# - Fan speed: 0%
<->[NORMAL]#00000030#Sat Jul 02 23:19:28 2016#- GPU 2: Intel(R) HD Graphics 3000
<->[NORMAL]#00000031#Sat Jul 02 23:19:28 2016# - Cores: 12
<->[NORMAL]#00000032#Sat Jul 02 23:19:28 2016# - Memory size: 2108MB
<->[NORMAL]#00000033#Sat Jul 02 23:19:28 2016# - Memory type:
<->[NORMAL]#00000034#Sat Jul 02 23:19:28 2016# - TDP: 95W
<->[NORMAL]#00000035#Sat Jul 02 23:19:28 2016# - Bus ID: -1
<->[NORMAL]#00000036#Sat Jul 02 23:19:28 2016# - Bios: Intel Video BIOS
<->[NORMAL]#00000037#Sat Jul 02 23:19:28 2016# - Graphics driver: 9.17.10.4229 ig4icd64.dll
<->[NORMAL]#00000038#Sat Jul 02 23:19:28 2016#no multi-GPU support (2 physical GPUs)
<->[NORMAL]#00000039#Sat Jul 02 23:19:28 2016#GPU monitoring thread started up ok.
<->[NORMAL]#00000040#Sat Jul 02 23:19:28 2016#oZone3D Engine is starting up - kernel build: [v3.3.0 - Apr 16 2012 @ 11:03:16] - codename: Zhadanas
<->[NORMAL]#00000041#Sat Jul 02 23:19:28 2016#oZone3D initialization in progress...
<->[NORMAL]#00000042#Sat Jul 02 23:19:28 2016#oZone3D - OpenGL renderer creation ok.
<->[NORMAL]#00000043#Sat Jul 02 23:19:28 2016#o3RendererOpenGL INFO: OpenGL version: 4.5.0 NVIDIA 358.91
<->[NORMAL]#00000044#Sat Jul 02 23:19:28 2016#o3RendererOpenGL INFO: OpenGL Shading Language (GLSL) version: 4.50 NVIDIA
<->[NORMAL]#00000045#Sat Jul 02 23:19:28 2016#oZone3D initialization ok.

My fan is running and I checked the power supply to make sure they're clear of dust, and they are.

 

[liberty610]

I'm beginning to wonder about the nvidia drivers myself.

I recently got a couple updated drivers for my GTX 960 card from MSI. I do a lot of video rendering and encoding with Sony Vegas and Handbrake.

I recently have been getting hard resets, full screen freezes, and blue scscreen of death when converting video.

If you're not familiar with handbrake, it's a VERY heavy Cpu hog. I have the AMD FX 8 core @ 4.0 ghz, and handbrake runs all 8 cores at 99 to 100% the entire time it encodes video. The hottest my cpu I gets when running at full load for almost 40 minuets is 40 degrees Celsius. Akron idle our doing simple tasks, it's running 14 to 20 Celsius. So it's not an overheating issue.

Recently, I have been covering video, sometimes it runs great for several hours, sometimes it freezes, hard resets, our blue screens within 2 minuets. My blue screen error report said the cause was a hal.dll driver. I'm assuming it's the nvidia driver. It's been a problem with people in the past few months...

 

[Alexx Jaxon]

I have read that indeed video drivers can cause problems like this, too. I'm a bit green when it comes to this stuff.
However, I ran furmark and the temp to get an event log and the test was running well over 70c, so I'm starting to think that's the problem

here is my furmark log:

Spoiler

<->[NORMAL]#00000001#Sat Jul 02 23:19:26 2016#FurMark 1.14.1.4 is starting up...
<->[NORMAL]#00000002#Sat Jul 02 23:19:27 2016#OpenGL renderer (main graphics card): NVIDIA GeForce GTX 970
<->[NORMAL]#00000003#Sat Jul 02 23:19:27 2016#OpenGL version detected: 4.5
<->[NORMAL]#00000004#Sat Jul 02 23:19:27 2016#OpenGL max viewport size: 16384X16384 pixels
<->[NORMAL]#00000005#Sat Jul 02 23:19:27 2016#Device ID string (main graphics card): PCI\VEN_10DE&DEV_13C2&SUBSYS_29743842&REV_A1
<->[NORMAL]#00000006#Sat Jul 02 23:19:27 2016#CPU/System info:
<->[NORMAL]#00000007#Sat Jul 02 23:19:27 2016#- CPU: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
<->[NORMAL]#00000008#Sat Jul 02 23:19:28 2016#- CPU speed: 3410 MHz
<->[NORMAL]#00000009#Sat Jul 02 23:19:28 2016#- System memory: 16301 MB
<->[NORMAL]#00000010#Sat Jul 02 23:19:28 2016#- OS: Windows Vista 64-bit build 9200 [No Service Pack]
<->[NORMAL]#00000011#Sat Jul 02 23:19:28 2016#Detecting GPUs...
<->[NORMAL]#00000012#Sat Jul 02 23:19:28 2016#Found 2 GPUs.
<->[NORMAL]#00000013#Sat Jul 02 23:19:28 2016#- GPU 1: NVIDIA GeForce GTX 970
<->[NORMAL]#00000014#Sat Jul 02 23:19:28 2016# - Cores: 1664
<->[NORMAL]#00000015#Sat Jul 02 23:19:28 2016# - Memory size: 4096MB
<->[NORMAL]#00000016#Sat Jul 02 23:19:28 2016# - Memory type: GDDR5
<->[NORMAL]#00000017#Sat Jul 02 23:19:28 2016# - TDP: 145W
<->[NORMAL]#00000018#Sat Jul 02 23:19:28 2016# - Bus ID: 1
<->[NORMAL]#00000019#Sat Jul 02 23:19:28 2016# - Bios: 84.04.36.00.70
<->[NORMAL]#00000020#Sat Jul 02 23:19:28 2016# - Graphics driver: R358.91
<->[NORMAL]#00000021#Sat Jul 02 23:19:28 2016# - GPU temperature: 44.0°C
<->[NORMAL]#00000022#Sat Jul 02 23:19:28 2016# - True clocks - GPU clock: 1164MHz - Memory clock: 3505MHz - GPU voltage: 1.025V
<->[NORMAL]#00000023#Sat Jul 02 23:19:28 2016# - GTX 600 series - GPU base clock: 1164MHz - GPU boost clock: 1316MHz
<->[NORMAL]#00000024#Sat Jul 02 23:19:28 2016# - GTX 600 series - GPU power target: 100.0 % TDP
<->[NORMAL]#00000025#Sat Jul 02 23:19:28 2016# - PState 0 - GPU clock: 1506MHz - Memory clock: 3505MHz - GPU voltage: 1.025V
<->[NORMAL]#00000026#Sat Jul 02 23:19:28 2016# - PState 2 - GPU clock: 1506MHz - Memory clock: 3004MHz - GPU voltage: 1.025V
<->[NORMAL]#00000027#Sat Jul 02 23:19:28 2016# - PState 5 - GPU clock: 1392MHz - Memory clock: 810MHz - GPU voltage: 0.863V
<->[NORMAL]#00000028#Sat Jul 02 23:19:28 2016# - PState 8 - GPU clock: 405MHz - Memory clock: 324MHz - GPU voltage: 0.863V
<->[NORMAL]#00000029#Sat Jul 02 23:19:28 2016# - Fan speed: 0%
<->[NORMAL]#00000030#Sat Jul 02 23:19:28 2016#- GPU 2: Intel(R) HD Graphics 3000
<->[NORMAL]#00000031#Sat Jul 02 23:19:28 2016# - Cores: 12
<->[NORMAL]#00000032#Sat Jul 02 23:19:28 2016# - Memory size: 2108MB
<->[NORMAL]#00000033#Sat Jul 02 23:19:28 2016# - Memory type:
<->[NORMAL]#00000034#Sat Jul 02 23:19:28 2016# - TDP: 95W
<->[NORMAL]#00000035#Sat Jul 02 23:19:28 2016# - Bus ID: -1
<->[NORMAL]#00000036#Sat Jul 02 23:19:28 2016# - Bios: Intel Video BIOS
<->[NORMAL]#00000037#Sat Jul 02 23:19:28 2016# - Graphics driver: 9.17.10.4229 ig4icd64.dll
<->[NORMAL]#00000038#Sat Jul 02 23:19:28 2016#no multi-GPU support (2 physical GPUs)
<->[NORMAL]#00000039#Sat Jul 02 23:19:28 2016#GPU monitoring thread started up ok.
<->[NORMAL]#00000040#Sat Jul 02 23:19:28 2016#oZone3D Engine is starting up - kernel build: [v3.3.0 - Apr 16 2012 @ 11:03:16] - codename: Zhadanas
<->[NORMAL]#00000041#Sat Jul 02 23:19:28 2016#oZone3D initialization in progress...
<->[NORMAL]#00000042#Sat Jul 02 23:19:28 2016#oZone3D - OpenGL renderer creation ok.
<->[NORMAL]#00000043#Sat Jul 02 23:19:28 2016#o3RendererOpenGL INFO: OpenGL version: 4.5.0 NVIDIA 358.91
<->[NORMAL]#00000044#Sat Jul 02 23:19:28 2016#o3RendererOpenGL INFO: OpenGL Shading Language (GLSL) version: 4.50 NVIDIA
<->[NORMAL]#00000045#Sat Jul 02 23:19:28 2016#oZone3D initialization ok.

My fan is running and I checked the power supply to make sure they're clear of dust, and they are.

are you sure its not an overclock causing the problems?

 

[johnnywutang]

I have not overclocked my system... I'm not very experienced with overclocking, so have not touched it!

 

[Alexx Jaxon]

I have not overclocked my system... I'm not very experienced with overclocking, so have not touched it!

clear/re-install all the drivers and re-flash the bios anyway to be safe.
run task manager / hw monitor / gpu-z before and after to see any changes, with how the hardware is being used.