[SOLVED] PC having randoms BSODS

[AndrewM2019]

For the last couple of weeks my PC has been blue screening everyday, sometimes twice a day. First time it started was after my AMD driver update failed. I used DDU to uninstall any potential corrupt or faulty drivers before reinstalling the drivers successfully. Since then I have changed GPUs from an RX 560 4GB to a GTX 1060 6GB and have correctly installed the latest drivers for it.

I have had the UNEXPECTED_STORE_EXCEPTION, MEMORY_MANAGEMENT and CRITICAL_PROCESS_DIED stop codes. But at this point the only stop code I am receiving is the CRITICAL_PROCESS_DIED stop code. Today it even occured twice upon rebooting my PC with it hanging on the "100% Complete" screen.

I have also noticed on Passmark DiskCheckup that in the 'Device Info' section under 'Status' it is saying "Warning (Temperature warning level exceeded)". I do not know if this would be a contributing factor to why my PC is blue screening, but I thought I would include it anyway incase it would help.

I have included a link to a .zip of the two minidumps that were on my PC if they will help on why I am having so many blue screens. If anyone could help it would be very much appreciated.

Link to .zip of minidumps: https://ufile.io/umhzv27r

 

[Colif]

Unexpected Store Exception & Memory management are both the same sort of error, or I should say, they both can be ram, storage or drivers
The store in unexpected store is a place used by windows to manage the location of data in virtual memory. Virtual memory is an imaginary/virtual place where windows convinces every program it has way more memory than you actually have. datas actual physical location is likely to be page file on storage or ram
Memory management can be hardware or drivers, and since windows classifies page file as memory, the C drive is part of that picture.
Critical Process died is an error that can only occur to Windows system files. There are a number that are mission critical and if they don't work, windows crashes. I don't know the full list of names of files, but they can relate to:

• Boot files
• User files
• Essential system files

I could infer that if it happens at boot, it could be the boot files on C drive, although the logon fiiles could also be part of that.

this might help with critical process died:
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:

Repair-WindowsImage -Online -RestoreHealth
and press enter

SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

Now who makes the C drive? as most makers have programs designed to test their drives.

I will ask a friend to convert dumps

 

[AndrewM2019]

Unexpected Store Exception & Memory management are both the same sort of error, or I should say, they both can be ram, storage or drivers
The store in unexpected store is a place used by windows to manage the location of data in virtual memory. Virtual memory is an imaginary/virtual place where windows convinces every program it has way more memory than you actually have. datas actual physical location is likely to be page file on storage or ram
Memory management can be hardware or drivers, and since windows classifies page file as memory, the C drive is part of that picture.
Critical Process died is an error that can only occur to Windows system files. There are a number that are mission critical and if they don't work, windows crashes. I don't know the full list of names of files, but they can relate to:

• Boot files
• User files
• Essential system files

I could infer that if it happens at boot, it could be the boot files on C drive, although the logon fiiles could also be part of that.

this might help with critical process died:
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:

Repair-WindowsImage -Online -RestoreHealth
and press enter

SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

Now who makes the C drive? as most makers have programs designed to test their drives.

I will ask a friend to convert dumps

Thank you so much, I'll run the SFC /scannow and Repair-WindowsImage -Online -RestoreHealth and let you know what I get. As for my C drive it is made by Seagate, it's a 2TB 7200RPM drive

 

[Colif]

https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/ << try running that

should get ssd as boot drive, so much difference

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/pbd4wuzq/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	050821-37843-01.dmp (May 8 2021 - 10:08:59)
Bugcheck:	CRITICAL_PROCESS_DIED (EF)
Probably caused by:	memory_corruption (Process: csrss.exe)
Uptime:	0 Day(s), 5 Hour(s), 07 Min(s), and 26 Sec(s)

File information:	050821-22828-01.dmp (May 8 2021 - 12:13:14)
Bugcheck:	CRITICAL_PROCESS_DIED (EF)
Probably caused by:	ntkrnlmp.exe (Process: svchost.exe)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 52 Sec(s)

Comment: 2 different types of RAM are installed.

Possible Motherboard page: https://www.msi.com/Motherboard/X470-GAMING-PLUS
You are using BIOS version A.6. The latest stable version is A.H. We do not recommend BETA versions unless you have a specific need for one. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Johnwmel]

"Warning (Temperature warning level exceeded)"

Information about cleaning computer components, including the power supply.

View: https://youtu.be/gcUSl9K2bZs

How To Physically Clean Your Computer [Ultimate 2025 Guide]

Here's a quick and simple guide on how to physically clean your computer and remove all the dirt that prevents your computer from properly cooling down.

www.gamingscan.com

Computer Killers - Pet Hair, Dust and Cigarette Smoke - Technibble

Technicians may occasionally find dusty computers, so dusty that find their way to heatsinks causing the computer to overheat and die.

www.technibble.com

https://www.computerhope.com/cleaning.htm

Cleaning the Interior of your PC

Most people think computers, being electronic devices, don't require any mechanical maintenance, but this is not so. Many computer faults are caused by components overheating due to poor airflow in the case because of a buildup of dirt and dust over time. It's worthwhile cleaning your computer...

www.bleepingcomputer.com

https://www.brighthub.com/computing/hardware/articles/57820.aspx

 

[AndrewM2019]

@gardenman Thank you so much, yes the linked motherboard is the exact motherboard I have. As you have suggested I will wait for more information before taking action or updating, especially considering my PC has been having BSODs. Again, thank you very much for the help, it is much appreciated

 

[Colif]

As you have suggested I will wait for more information before taking action or updating, especially considering my PC has been having BSODs.

Gardenman was referring to me

could be heat if rest of PC is also running hot

BSOD stack text doesn't really tell me a lot. Unless a driver is involved, its a lot of guessing

I would update chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/x470

both your WIFI and Ethernet drivers are old, could be them.
Ethernet - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

What WIFI card are you using? there might be newer than these

Aug 14 2018

rtwlane.sys

Realtek PCI-E Wireless LAN NIC NDIS driver

 

[AndrewM2019]

Gardenman was referring to me

could be heat if rest of PC is also running hot

BSOD stack text doesn't really tell me a lot. Unless a driver is involved, its a lot of guessing

I would update chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/x470

both your WIFI and Ethernet drivers are old, could be them.
Ethernet - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

What WIFI card are you using? there might be newer than these

Aug 14 2018

rtwlane.sys

Realtek PCI-E Wireless LAN NIC NDIS driver

Ah I see sorry about that. I installed the mentioned chipset drivers earlier today. As for my WiFi card it is a TP-LINK Archer T4E AC1200 Dual Band

 

[Johnwmel]

Screenshot ( SS ) of Memory please.
Task Manager > Performance > Memory

 

[AndrewM2019]

Screenshot ( SS ) of Memory please.
Task Manager > Performance > Memory

Here you go:

https://ufile.io/1kdvdvz5

 

[Colif]

installed ram

Size	Speed	Manufacturer	Part No.
	3000MHz	Unknown	Unknown
8192MB	3000MHz	Unknown	CMK8GX4M1D3000C16
	3000MHz	Unknown	Unknown
8192MB	3000MHz	Unknown	CM4X8GD3000C16K4D

are you using 2 8 gb sticks that aren't sold as a set?
mismatching sticks isn't a good idea
https://www.corsair.com/eu/en/Categories/Products/Memory/VENGEANCE®-LPX-8GB-(1-x-8GB)-DDR4-DRAM-3000MHz-C16-Memory-Kit---Black/p/CMK8GX4M1D3000C16
can't locate link for 2nd sticks

as that can cause problems. sticks sold in sets for a reason, they guaranteed to work together. 2 single sticks, even if exactly the same codes, may not have same ram on them
try running CPU -Z and make sure sticks have same same types of memory on the SPD tab (select sticks via drop down)

http://en.techinfodepot.shoutwiki.com/wiki/TP-LINK_Archer_T4E
Realtek RTL8812AE
last real driver for card was 2017, so could be problem at some stage as I seen loads of old WIFI cards cause problems
https://www.realtek.com/en/component/zoo/category/rtl8812ae-software

 

[AndrewM2019]

installed ram

Size	Speed	Manufacturer	Part No.
	3000MHz	Unknown	Unknown
8192MB	3000MHz	Unknown	CMK8GX4M1D3000C16
	3000MHz	Unknown	Unknown
8192MB	3000MHz	Unknown	CM4X8GD3000C16K4D

are you using 2 8 gb sticks that aren't sold as a set?
https://www.corsair.com/eu/en/Categories/Products/Memory/VENGEANCE®-LPX-8GB-(1-x-8GB)-DDR4-DRAM-3000MHz-C16-Memory-Kit---Black/p/CMK8GX4M1D3000C16
as that can cause problems. sticks sold in sets for a reason, they guaranteed to work together. 2 single sticks, even if exactly the same codes, may not have same ram on them
try running CPU -Z and make sure sticks have same same types of memory on the SPD tab (select sticks via drop down)

I just checked CPU-Z there and for the first stick of RAM in Slot #2 it says the DRAM Manuf. is Samsung while the second stick of RAM in Slot #4 it says the DRAM MAnuf. is Micron Technology

EDIT: Forgot to include that the Ranks for both sticks of RAM are Single, as noted by CPU-Z. Apologies for not including this

 

[Colif]

they 2 different types of ram sold by Corsair, I didn't even notice they were 2 different serial codes at first

Try running with just 1 stick in and see if it makes any difference.

 

[Johnwmel]

SS of System please. In the middle of your reply screen, click on > Insert image.
Right click on Start > System

 

[AndrewM2019]

they 2 different types of ram sold by Corsair, I didn't even notice they were 2 different serial codes at first

Try running with just 1 stick in and see if it makes any difference.

That's strange, I will try that and report back. Just bare in mind, once my PC BSODs it normally takes hours for it to actually BSOD again.

 

[AndrewM2019]

SS of System please. In the middle of your reply screen, click on > Insert image.
Right click on Start > System

I tried using the Insert Image option you mentioned but it told me to insert a link instead of directly inserting an image, have I to insert the link to the website that I've uploaded the image to when I click on the Insert Image button?

 

[Johnwmel]

Ok, upload it to your site.

 

[AndrewM2019]

Ok, upload it to your site.

Ok, here you go:

https://ufile.io/6qj9w0nm

 

[Colif]

That's strange, I will try that and report back. Just bare in mind, once my PC BSODs it normally takes hours for it to actually BSOD again.

if its the ram, it won't bsod again

 

[Johnwmel]

Looking good, your mobo is happy & using fully both sticks, not conclusive though, the testing of one stick at a time as per Colif will confirm.

 

[AndrewM2019]

if its the ram, it won't bsod again

When removing the RAM, should I disable XMP in the BIOS or leave it enabled?

 

[Colif]

it shouldn't make any difference but try turning it off for now.

 

[AndrewM2019]

it shouldn't make any difference but try turning it off for now.

Ok that’s great, I’m heading to sleep now but I’ll test each stick over the next 2 days or so and see what happens.

 

[AndrewM2019]

it shouldn't make any difference but try turning it off for now.

Actually just as I was turning the PC back on, it BSOD’d and gave me a BAD_SYSTEM_CONFIG_INFO stop code with the stick in slot #4 being the only one in. So I opened the PC up and took out the stick in slot #4 and put the stick in slot #2 back in. It BSOD’d again and gave me the CRITICAL_PROCESS_DIED stop code I was having before.