Question Pc keeps blacking out

[Caramelo._]

I’ve been having some issues recently with my pc and I was wonder If anyone could help. When playing specific games like rainbow six siege or the finals my game will just suddenly go to black and then the fans will max out. I tried asking on the Microsoft forums but did not receive much help so I was hoping here would be better. It doesn’t seem to be a heat issue as I’ve checked it but I’m just so confused now I’d really appreciate the help

My pcs components are
CPU: i9-12900k
CPU cooler: nzxt kraken x73
Mobo: Z690-F
PSU: ROG Strix 1200w gold aura
32GB Corsair vengeance ram
Case: Phanteks nv7 with 12 d30 120 fans
And windows 11

 

[COLGeek]

What GPU/video card are you using?

 

[Caramelo._]

Apologies I forgot to put that in. I’m using a 4090

 

[COLGeek]

Is your motherboard BIOS fully up to date?

Are you overclocking anything (CPU, GPU, memory)?

Any issues when running benchmark applications (i.e. Superposition, Cinebench, etc)?

 

[Caramelo._]

All benchmarking is completely fine but how would I check the first two things?

 

[MatheusNRei]

It might also be worth checking if the games in question have any compatibility issues with Windows 11.

 

[Caramelo._]

I just had a look and the game doesn’t seem to have any issues with win 11

 

[MatheusNRei]

Does it happen at a specific point or time in the game (like say 5min after starting the game or upon joining a lobby) or is it completely random?

 

[Caramelo._]

It’s just at random, sometimes it will be moments as I get into the game and other times it will be hours afterwards

 

[MatheusNRei]

Definitely not heat then, not that it was likely with that setup anyway.
Do you lose video entirely or is it just the game window that goes black?

 

[Caramelo._]

It just flickers on the screen then loses video entirely

 

[MatheusNRei]

Did you check the Graphics Card to see if it's properly seated on the slot?
And the cables?
It could be that it's disconnecting ever so slightly and causing you to lose video...
Is the card new?
And the monitor?
The only time I've personally seen this happen was by overheating, which genuinely doesn't seem to be the case here.
It has to be something else.

 

[Caramelo._]

I’ve reseated the graphics card recently and I’ve put the cable back in. The card is about 6 months old max and the monitor is a 4k one. I can send images of the cables if you’d like

 

[MatheusNRei]

Bit of a long shot but are you using the latest stable drivers for your graphics card?

Oh and as for the BIOS, the version you're using is usually listed somewhere in the BIOS setup menu ( just press delete while your pc is booting) and the motherboard manufacturer's website will usually have a list of BIOS versions for your motherboard along with the release date of each version.

You can also check overclock settings on the BIOS setup menu.

 

[Caramelo._]

I’ll have to check the bios and overclock later but I’m on version 546.33 for the nvidia drivers

 

[MatheusNRei]

I just looked at the feedback thread for your driver version (https://www.nvidia.com/en-us/geforc...ce-grd-54633-feedback-thread-released-121223/) and it seems that other people are experiencing issues with it as well (black screens,crashes,stuttering).

If you can, it might be worth a try to roll back your drivers to an earlier version and see if it changes anything.

 

[COLGeek]

You can use an app like CPU-Z to determine what BIOS version is installed. Look in the main board tab.

You can also just look in the BIOS by accessing after power up (press DEL or F2).

Assuming this is your motherboard, BIOS versions can be found here:

ROG STRIX Z690-F GAMING WIFI | Gaming motherboards｜ROG - Republic of Gamers｜ROG USA

ASUS ROG STRIX Z690-F GAMING WIFI Intel LGA 1700 ATX motherboard, DDR5, PCIe 5.0, 16+1 power stages, WiFi 6E, Intel® 2.5 Gb Ethernet, four M.2 slots, USB 3.2 Gen 2x2 USB Type-C®, SATA and Aura Syn

rog.asus.com

 

[Caramelo._]

You can use an app like CPU-Z to determine what BIOS version is installed. Look in the main board tab.

You can also just look in the BIOS by accessing after power up (press DEL or F2).

Assuming this is your motherboard, BIOS versions can be found here:

ROG STRIX Z690-F GAMING WIFI | Gaming motherboards｜ROG - Republic of Gamers｜ROG USA

ASUS ROG STRIX Z690-F GAMING WIFI Intel LGA 1700 ATX motherboard, DDR5, PCIe 5.0, 16+1 power stages, WiFi 6E, Intel® 2.5 Gb Ethernet, four M.2 slots, USB 3.2 Gen 2x2 USB Type-C®, SATA and Aura Syn

rog.asus.com

That may have had something to do with it. I just came back to this as I had to order a usb to update the bios but it turns out my version was 2200 something and the new one was 3101. If the crash happens again I’ll return to this thread but if not then thank you so much for your help

 

[Caramelo._]

You can use an app like CPU-Z to determine what BIOS version is installed. Look in the main board tab.

You can also just look in the BIOS by accessing after power up (press DEL or F2).

Assuming this is your motherboard, BIOS versions can be found here:

ROG STRIX Z690-F GAMING WIFI | Gaming motherboards｜ROG - Republic of Gamers｜ROG USA

ASUS ROG STRIX Z690-F GAMING WIFI Intel LGA 1700 ATX motherboard, DDR5, PCIe 5.0, 16+1 power stages, WiFi 6E, Intel® 2.5 Gb Ethernet, four M.2 slots, USB 3.2 Gen 2x2 USB Type-C®, SATA and Aura Syn

rog.asus.com

That may have had something to do with it. I just came back to this as I had to order a usb to update the bios but it turns out my version was 2200 something and the new one was

 

[Caramelo._]

Ok it happened not even 15 ministers into booting the pc back up. So confused about this

 

[MatheusNRei]

Ok it happened not even 15 ministers into booting the pc back up. So confused about this

Did you try to roll back the GPU drivers?

 

[Caramelo._]

Okay I'm back to this after it happened again. Rolling back drivers did not work and it was ok for about a month but then its happened again. One thing that seems to happen is it does it when a browser and game is open. This time I actually managed to record it though if its any help. https://www.dropbox.com/scl/fi/417m...0942.mov?rlkey=r615as3w0nbfwqw0og07m3vws&dl=0