Question PC keeps crashing, I am at a loss as to why.

[Zebsomethingsomething]

Hi fellas, I need some help here and hope someone can assist. My pc keeps crashing. It freezes the image, the sound loops and it accepts no input from mouse or keyboard. I have updated to all the latest drivers, I did a system restore and reinstalled windows 10, I bought a new PSU thinking that was the culprit. When I look in the event log I get Event 41 Kernel power problems, event 1000 Application error, event 1001 Bugcheck, event 6008 event log, event 10016 distributedcom. But when I read up about these problems they seem to be the symptoms rather than the cause.

It will freeze wether watching youtube, playing a game, or simply being idle at the desktop. I can use it for hours without a problem, sometimes it crashes seconds after starting up windows.

What can I try to stop this from happening?

Predator G3-710
Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.40 GHZ
16,0 GB Ram
Windows 10 Home 64bit version 1809
Nvidia GeForce GTX 1080

 

[Colif]

Try running memtest86 on each of your ram sticks, one stick at a time, up to 8 passes. Only error count you want is 0, any higher could be cause of the problem. Remove/replace ram sticks with errors.

just checking if its ram

Is it crashing in game or it doesn't matter?

Event 41 (63) is a reaction, it's not a cause. Win 10 runs a report at startup and if it found it restarted unexpectedly it creates that error.

 

[Zebsomethingsomething]

Hi Colif

It froze while running memtest86, no error or anything, just same freezing as described before. It crashes in game, out of game, doesnt make much diffrence.
So with it crashing during memtest, does that mean its definantly the ram or could it still be something else?

 

[ElectrO_90]

Does it freeze when you are in windows safe mode?
Download and install hard disk sentinel and check the life and problems of your hard disks.
remove one stick of ram and normal windows and see if it crashes, then do the same with the other (if you have 2 or more that is)

 

[Zebsomethingsomething]

I ran hard disk sentinel, both drives are 100%, one harddrive for storage and a ssd for windows. Since it crashed in memtest which is booted via usb, and not run in windows, is there still any point in running it in safe mode to check?

As mentioned before, sometimes it can go for hours without crashing and there is nothing I can do to provoke a crash, it seem to be very arbitrary.

 

[Zebsomethingsomething]

Update: Got through 4 passes in memtest without error and then it crashed in memtest yet again.

 

[Colif]

Does anything show in reliability history apart from hardware errors associated with PC restarting? it may give us a clue.

Does motherboard have outputs for video? Just curious how much you can take out and still run, as we need to figure out what hardware is to blame here, and the less in PC the better.

1 stick of ram, 1 hdd, 1 CPU & motherboard is ideal place to start. no unessential USB devices (so only mouse/kb). If it crashes still, it has to be one of the things still being used

try running this: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool though it may freeze too. You might need to try this version which is bootable without windows: http://www.tcsscreening.com/files/users/IPDT_UEFI/

 

[Zebsomethingsomething]

Bluescreen 133, which I hadnt seen until I looked in the reliability history just now.
Many live kernelevent 141,117

Yeah MB has an hdmi port

It passed the Intel Diagnostics test.

So say I can run it without getting crashes, what do I plug back in first, ram or gpu, hdd?

 

[Colif]

133 could be a DPC Watchdog error which points at software. Did you ever run in safe mode and see if it crashes there?

can you look in C drive, set view to show hidden files and folders, and look at how big your Memory.dmp file is. If its reasonable size - below 500mb - can you copy it to another folder, upload copy from new folder to a file sharing website and show link here? Its possible that error shows in the dump file


It doesn't matter too much which order you choose, just as long as you are sure the system is fine before you add the next one.

I guess when you mean add hdd, its a 2nd one as you need one attached to run windows. hdd more likely to freeze PC, not restart it (from what I seen)

Might want to run this on CPU too - https://www.mersenne.org/download/

I don't think it is CPU but Intel processor diagnostic tool has been known to miss problems, this just a 2nd opinion.

 

[Zebsomethingsomething]

My son plays a game that is in early acess and prone to crashing, though it only crashes the game and not the pc, could be from that too. I dont have any memory.dmp but I read up about it and started the windows error reporting service so should get one next time it crashes. I will post it then and let you know.

No problems found with the Prime95 test

 

[Colif]

I didn't think it was CPU but I just wanted to be sure. Its very rarely the problem.

Not sure what stage you up to, have you got it running off HDMI on motherboard, no GPU, only 1 stick of ram, and hdd (CPU obviously)
Just figure might run memtest86 at this stage to make sure ram is fine.

 

[Zebsomethingsomething]

So I cant get the hdmi on the mb to work, when I unplug the gpu and plug the monitor into the mb the computer gives me a long beep and two short ones.
I carried on anyway, ran memtest86 on one stick of ram at a time, ran it for an hour each. No crash on either (though sometimes the pc runs for more than an hour without crashing anyway) I havent had a crash since my earlier post and will upload the mem.dmp when I have it.

 

[Zebsomethingsomething]

I've yet to have a crash since taking out the ram and testing it. Im hoping doing that solved the issue, maybe it wasnt in properly or somesuch? It felt as if it was though. Either way I greatly appreciate your assistance and should the crashes resume I will revisit this thread.