pc keeps crashing with multiple issues including but not limited to kmode exception and system thread exception not handled

[trevalyn550]

Hi,

Please help me with this pc issue.

the specs are:
Kraken X62 Water cooling for CPU
NZXT H440 Case
32 GB(4x8GB) GSkill 3200mhz DDR4 RAM
EVGA GTX 1080 FTW Hybrid Gaming Graphics card
MSI X99A Gaming Pro Carbon Motherboard
Intel 5820k Processor
EVGA SuperNova 850 Watt Gold Power Supply
Samsung 950 Pro 512GB m.2 SSD
It runs on windows 10.

The problem i am having is that the computer has been crashing nearly everyday at least once and it has been due to multiple issues. Sometimes, kmode exception not handled, system thread exception not handled, and system service exception win32kbase.sys. I've tried redownloading graphics drivers, reinstalling various programs, turning off firewalls and security programs (which I don't really have any of except for windows defender), and I even went as far as reinstalling the OS. Idk if this is also related to my not being able to play BO3, which will crash in the middle saying the black ops 3 .exe is not working properly.

From my research, i hypothesized it was a ram issue, so i tried utilizing the windows memory diagnostic tool, which I realized after loading it up is completely useless since it only analyzes 4 gb of ram, and mine has 32 gb. unfortunately, everytime it finishes scanning, it keeps rebooting back and restarting the scan and i have no way of getting back to the windows 10 OS to turn it off. Idk how to get out of it and I CANNOT use a mem86+ (whatever its called) CD because I don't have one and I also don't have another windows computer to download it to. I have a Mac and I've tried to get mem86+ on the USB but it loads up terminal and I have no clue how to get the instructions up on terminal (people say you have to code or something, which irdk how to do).

Idk much about pc coding or pc building (i bought this from someone) so please don't make the answers too complicated or at least give me some dummy instructions.

Please help me get out of this death trap and once I get out of this diagnostic tool, and also, is my RAM hypothesis most likely correct???

Thanks. Appreciate all the help I can get!!!!!

 

[Colif]

The Broadcomm driver is part of windows now, so can see if it finds a newer driver (cannot download it from Broadcomm directly).

right click start button
choose device manager
find Bluetooth adapter in here - on my PC its got its own section, unsure where it shows if its an add on card (MY motherboard has it built in)
right click the adapter and choose properties
choose driver tab and choose update driver
Select Search automatically for updated driver software.

 

[trevalyn550]

I've already gone to device manager and updated driver software, and it's told me that it's the most updated it can be.

 

[Colif]

A few other old drivers I see:

TeeDriverW8x64.sys (dated Tue Jul 7 2015) - part of Intel® Management Engine Interface
XtuAcpiDriver.sys (dated Thu Feb 26 2015) part of Intel extreme tuning BIOS interface driver (might want to remove if not using)
e1i63x64.sys (dated Fri Mar 4 2016) Intel(R) Gigabit Adapter NDIS 6.x driver

starting to see a pattern there (would have to blind not to). Seems you need to update intel software

 

[trevalyn550]

how would i find these drivers and update them as needed or remove them (for the xtuacpidriver)?

 

[Colif]

Intel extreme tuning BIOS interface driver is only meant to be on Intel motherboards, not OEM ones - according to https://communities.intel.com/thread/47339

Did you move windows from another motherboard as it seems an odd file to find

You can get the gigabit driver and the Intel Management Engine from here, just choose win 10: https://www.msi.com/Motherboard/support/X99A-GAMING-PRO-CARBON.html#down-driver
Intel management engine is under Other drivers
Intel Network driver is under LAN

3rd one isn't anywhere unless its part of Intel Turbo Boost Max Technology, I cannot prove it is or isn't.
YOu could download the Intel Driver update utility, it probably find newer versions of all 3 - https://www.intel.com/content/www/us/en/support/topics/iduu-faqs.html#FAQSection1

 

[trevalyn550]

No. I actually bought this completely wiped from another person, but I believe he installed a fresh windows on this mobo since he wasn't planning to include windows until I asked him to.

For the intel management engine, my computer weirdly says the drivers it has are newer than the ones I'm about to install. So i guess I won't touch that.
For the LAN drivers, when I click autorun from the network drivers folder, it asks me something, which I click yes for, and then disappears and doesn't do anything else or make noticeable changes, so I'm not sure if that means its installed or something.

The update driver utility says there are no intel drivers on the computer.

 

[Colif]

great update utility they have there... The Intel Management thing may have been updated by Windows, they get updates direct from Intel.

Okay, I know where XtuAcpiDriver.sys came from, your motherboard has a utilities page amd one of them on page is Intel Extreme Tuning Utility - latest version listed on utility page happens to be from 27/4/17, and the guy who installed your PC may have installed it.

It should be showing in Apps and Features in Settings/Apps, just uninstall it from there.