PC Mag satisfaction survey results for Dell

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Archived from groups: alt.sys.pc-clone.dell (More info?)

First a disclaimer: I no longer use Dell. Second, if you hate Dell you may
stop here and go on to the next thread.

Yeah, I subscribe to three magazines that rate the major PC manufacturers on
at least a yearly basis: PC Magazine, PC World and Consumer Reports. All
three, year after year, rate Dell as a reliable brand along with, if my
memory is serving me correctly, IBM and Apple. A point of interest: ALL
THREE report that Dell's tech support has declined in the last couple of
years BUT that Dell is still building reliable machines.

Acadia
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Smart Computing had a huge report on Tech Support in this months issue and
Dell was second to Alienware for the PC makers.


"Acadia" <acadiaNOT@ONyourLIFE.com> wrote in message
news:zqidnfPPDNJNP5rcRVn-rQ@comcast.com...
> First a disclaimer: I no longer use Dell. Second, if you hate Dell you
may
> stop here and go on to the next thread.
>
> Yeah, I subscribe to three magazines that rate the major PC manufacturers
on
> at least a yearly basis: PC Magazine, PC World and Consumer Reports. All
> three, year after year, rate Dell as a reliable brand along with, if my
> memory is serving me correctly, IBM and Apple. A point of interest: ALL
> THREE report that Dell's tech support has declined in the last couple of
> years BUT that Dell is still building reliable machines.
>
> Acadia
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Does Alienware still use US tech support? That might be a key.


--
Thomas M. Goethe

"Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
news:1yRNc.125762$Mr4.105839@pd7tw1no...
> Smart Computing had a huge report on Tech Support in this months issue and
> Dell was second to Alienware for the PC makers.
>
>
> "Acadia" <acadiaNOT@ONyourLIFE.com> wrote in message
> news:zqidnfPPDNJNP5rcRVn-rQ@comcast.com...
> > First a disclaimer: I no longer use Dell. Second, if you hate Dell you
> may
> > stop here and go on to the next thread.
> >
> > Yeah, I subscribe to three magazines that rate the major PC
manufacturers
> on
> > at least a yearly basis: PC Magazine, PC World and Consumer Reports.
All
> > three, year after year, rate Dell as a reliable brand along with, if my
> > memory is serving me correctly, IBM and Apple. A point of interest:
ALL
> > THREE report that Dell's tech support has declined in the last couple of
> > years BUT that Dell is still building reliable machines.
> >
> > Acadia
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

I thought they used Pluto tech support. lol j/k

I think they only have US tech support


"Thomas M. Goethe" <goethe11@lycos.com> wrote in message
news:2mqrtbFq2ou7U1@uni-berlin.de...
> Does Alienware still use US tech support? That might be a key.
>
>
> --
> Thomas M. Goethe
>
> "Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
> news:1yRNc.125762$Mr4.105839@pd7tw1no...
> > Smart Computing had a huge report on Tech Support in this months issue
and
> > Dell was second to Alienware for the PC makers.
> >
> >
> > "Acadia" <acadiaNOT@ONyourLIFE.com> wrote in message
> > news:zqidnfPPDNJNP5rcRVn-rQ@comcast.com...
> > > First a disclaimer: I no longer use Dell. Second, if you hate Dell
you
> > may
> > > stop here and go on to the next thread.
> > >
> > > Yeah, I subscribe to three magazines that rate the major PC
> manufacturers
> > on
> > > at least a yearly basis: PC Magazine, PC World and Consumer Reports.
> All
> > > three, year after year, rate Dell as a reliable brand along with, if
my
> > > memory is serving me correctly, IBM and Apple. A point of interest:
> ALL
> > > THREE report that Dell's tech support has declined in the last couple
of
> > > years BUT that Dell is still building reliable machines.
> > >
> > > Acadia
> > >
> > >
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
news😀tXNc.126762$Mr4.93295@pd7tw1no...
>I thought they used Pluto tech support. lol j/k
>
> I think they only have US tech support
>
>

<snip>


....and their systems cost as IF they were shipped from Pluto :)



Stew
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

yep


"S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
news:ybgOc.2970$N_6.850@bignews1.bellsouth.net...
>
> "Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
> news😀tXNc.126762$Mr4.93295@pd7tw1no...
> >I thought they used Pluto tech support. lol j/k
> >
> > I think they only have US tech support
> >
> >
>
> <snip>
>
>
> ...and their systems cost as IF they were shipped from Pluto :)
>
>
>
> Stew
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <4106e5bc$0$2833$61fed72c@news.rcn.com>,
nothanks@invalid.invalid (Ted) says...
> I don't recall seeing this mentioned here, so...
>
> PC Mag's satisfaction survey results for Dell:
> http://www.pcmag.com/article2/0,1759,1623865,00.asp

While Dell's desktops are made in the USA, the notebooks are
manufactured offshore. I don't know if that is what is causing the
dismal reliability ratings of the notebooks, but it is suspicious.

--
http://home.teleport.com/~larryc
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Larry Caldwell <larryc@teleport.com> wrote in message news:<MPG.1b771b46b0dc086798b046@news.west.earthlink.net>...
> In article <4106e5bc$0$2833$61fed72c@news.rcn.com>,
> nothanks@invalid.invalid (Ted) says...
> > I don't recall seeing this mentioned here, so...
> >
> > PC Mag's satisfaction survey results for Dell:
> > http://www.pcmag.com/article2/0,1759,1623865,00.asp
>
> While Dell's desktops are made in the USA, the notebooks are
> manufactured offshore. I don't know if that is what is causing the
> dismal reliability ratings of the notebooks, but it is suspicious.

The back of my Dimension 2400 desktop says "Made in China".
I have not seen any "Made in USA" desktops in many years.

Dave
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Larry Caldwell wrote:

> In article <4106e5bc$0$2833$61fed72c@news.rcn.com>,
> nothanks@invalid.invalid (Ted) says...
>
>>I don't recall seeing this mentioned here, so...
>>
>>PC Mag's satisfaction survey results for Dell:
>>http://www.pcmag.com/article2/0,1759,1623865,00.asp
>
> While Dell's desktops are made in the USA, the notebooks are
> manufactured offshore. I don't know if that is what is causing the
> dismal reliability ratings of the notebooks, but it is suspicious.

Aren't most (if not all) laptops made in Asia (including other
manufacturers)?
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <RWFPc.3792$vu2.1748982@news4.srv.hcvlny.cv.net>,
nemo@moon.sun.edu (Sparky) says...
> Larry Caldwell wrote:
>
> > In article <4106e5bc$0$2833$61fed72c@news.rcn.com>,
> > nothanks@invalid.invalid (Ted) says...
> >
> >>I don't recall seeing this mentioned here, so...
> >>
> >>PC Mag's satisfaction survey results for Dell:
> >>http://www.pcmag.com/article2/0,1759,1623865,00.asp
> >
> > While Dell's desktops are made in the USA, the notebooks are
> > manufactured offshore. I don't know if that is what is causing the
> > dismal reliability ratings of the notebooks, but it is suspicious.
>
> Aren't most (if not all) laptops made in Asia (including other
> manufacturers)?

Dell's notebook computers are assembled in Ireland, and the desktop
computers are assembled in the USA. Where the individual parts come
from varies, but a lot of them come from Asia.


--
http://home.teleport.com/~larryc
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Larry Caldwell" <larryc@teleport.com> wrote in message
news:MPG.1b792bd65cbb6ba498b050@news.west.earthlink.net...
> In article <RWFPc.3792$vu2.1748982@news4.srv.hcvlny.cv.net>,
> nemo@moon.sun.edu (Sparky) says...
>> Larry Caldwell wrote:
>>
>> > In article <4106e5bc$0$2833$61fed72c@news.rcn.com>,
>> > nothanks@invalid.invalid (Ted) says...
>> >
>> >>I don't recall seeing this mentioned here, so...
>> >>
>> >>PC Mag's satisfaction survey results for Dell:
>> >>http://www.pcmag.com/article2/0,1759,1623865,00.asp
>> >
>> > While Dell's desktops are made in the USA, the notebooks are
>> > manufactured offshore. I don't know if that is what is causing the
>> > dismal reliability ratings of the notebooks, but it is suspicious.
>>
>> Aren't most (if not all) laptops made in Asia (including other
>> manufacturers)?
>
> Dell's notebook computers are assembled in Ireland, and the desktop
> computers are assembled in the USA. Where the individual parts come
> from varies, but a lot of them come from Asia.
>
>
> --
> http://home.teleport.com/~larryc



What I understood is that only government purchased notebooks come from the
UK; the remainder from Malaysia or China for the rest of us.

This is allegedly due to some U.S. government requirement with regard to
labor and origins....

Stew
 
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