Question PC powers on and fans run but fails to power any components

[Delouise]

EK Battle 195 (pre-built) 2023.
I bought the pre-built because I am not a PC builder or hardware expert. Don't judge me!
The PC powers up but is not communicating with any of the ports on the back panel. In the video, you will see the PC powering on but not one of the monitors/keyboard/sound bar/mouse (basically everything connected to the PC via the Graphic card ports, Motherboard) is operational.
EK is having some structural issues and are taking their sweet time getting back to me with any help. I am hoping someone here can tell me what to do. The PC is still under warranty if I ever get assistance from EK.

https://drive.google.com/file/d/1ApH8C2S0D6XXoXVGUZXd_qP-brOrx_3n/view?usp=drive_web

 

[JohnBonhamsGhost]

EK Battle 195

include the full system specs for this system;

motherboard:
CPU:
RAM:
GPU:
PSU:
case:
CPU cooler:
storage:

(pre-built) 2023...
The PC powers up but is not communicating with any of the ports on the back panel

you state it is from 2023, but has this system ever functioned properly?

if this is a new issue you are facing;
what has recently changed since before it began?

 

[JohnBonhamsGhost]

EK is having some structural issues and are taking their sweet time getting back to me with any help

"structural issues", as in their corporate structure or a physical building?

this sounds like bs either way.

find a phone number to reach them directly and if you can't, search online for reports(BBB, etc) of issues with them as a business.

 

[Delouise]

include the full system specs for this system;

motherboard:
CPU:
RAM:
GPU:
PSU:
case:
CPU cooler:
storage:

you state it is from 2023, but has this system ever functioned properly?

if this is a new issue you are facing;
what has recently changed since before it began?

"structural issues", as in their corporate structure or a physical building?

this sounds like bs either way.

find a phone number to reach them directly and if you can't, search online for reports(BBB, etc) of issues with them as a business.

Corporate issues. They are closing down offices and from what I have gathered the customer service is, well crap. I have send multiple emails with one response, asking me to send a video of the issue. The one I posted here and that was it.