Question PC randomly freezes after installing 2K monitor

[Vicarious1]

Hello,

My PC setup used to have 2 LG 1080p monitors running, but recently I switched out one of them for a 2K LG ultragear monitor. It works fine for the most part, but after the installation, I noticed that my PC will freeze about once a week. The freeze lasts for maybe a minute or so, and several programs I have open are either forced closed, or also frozen and need to be restarted. The freezes also seem to occur randomly. Whether I'm doing something intensive, like gaming, or non-intensive, like watching youtube. Windows reliability monitor just states that it was a "hardware error", and according to the AMD bug report tool, it seems to think that it was a "driver timeout". Is fixing this as simple as just updating the drivers? or is there another solution?

Thanks

 

[helper800]

Hello,

My PC setup used to have 2 LG 1080p monitors running, but recently I switched out one of them for a 2K LG ultragear monitor. It works fine for the most part, but after the installation, I noticed that my PC will freeze about once a week. The freeze lasts for maybe a minute or so, and several programs I have open are either forced closed, or also frozen and need to be restarted. The freezes also seem to occur randomly. Whether I'm doing something intensive, like gaming, or non-intensive, like watching youtube. Windows reliability monitor just states that it was a "hardware error", and according to the AMD bug report tool, it seems to think that it was a "driver timeout". Is fixing this as simple as just updating the drivers? or is there another solution?

Thanks

I would post the entirety of the specifications of the PC you are referring to for our reference. I would speculate that this is a driver issue, or GPU issue.

 

[Vicarious1]

Here are my specs:

I would post the entirety of the specifications of the PC you are referring to for our reference. I would speculate that this is a driver issue, or GPU issue.

Here are my specs

Monitors:
LG Ultragear 27GL83A-B 27"
LG 22BK430H-B 22"

PC:
GPU: AMD Radeon 6700XT
CPU: AMD Ryzen 9 5900X
Motherboard: Asus ROG Strix B550-F
PSU: Corsair RM750 80 plus gold
Cooler: Corsair H100i RGB
Ram: Corsair vengence 16gb x 4
Storage: Corsair force MP510 480gb M.2
Seagate Barracuda 4tb HDD
Samsung 870 1tb SSD
Case: Corasir icue 4000X
OS: Windows 10 Home

 

[helper800]

Here are my specs:


Here are my specs

Monitors:
LG Ultragear 27GL83A-B 27"
LG 22BK430H-B 22"

PC:
GPU: AMD Radeon 6700XT
CPU: AMD Ryzen 9 5900X
Motherboard: Asus ROG Strix B550-F
PSU: Corsair RM750 80 plus gold
Cooler: Corsair H100i RGB
Ram: Corsair vengence 16gb x 4
Storage: Corsair force MP510 480gb M.2
Seagate Barracuda 4tb HDD
Samsung 870 1tb SSD
Case: Corasir icue 4000X
OS: Windows 10 Home

Did those 4 sticks of RAM come together as a kit?

 

[Vicarious1]

Did those 4 sticks of RAM come together as a kit?

They were bought at the same time as 2 packs of 2 x 16gb. 64gb total

 

[helper800]

They were bought at the same time as 2 packs of 2 x 16gb. 64gb total

So, the reason 2x16gb and 4x16gb kits exist is because the sticks are factory tested together to work. This is coupled by the fact that 4 sticks of RAM is more demanding on a memory controller than 2 sticks. This could be relevant, but as I originally said, seems like a driver issue causing problems. Are you familiar with a utility program called DDU?

 

[Vicarious1]

So, the reason 2x16gb and 4x16gb kits exist is because the sticks are factory tested together to work. This is coupled by the fact that 4 sticks of RAM is more demanding on a memory controller than 2 sticks. This could be relevant, but as I originally said, seems like a driver issue causing problems. Are you familiar with a utility program called DDU?

I can't say I've ever heard of such a program. I looked it up and it seems to be a driver uninstaller?

 

[helper800]

I can't say I've ever heard of such a program. I looked it up and it seems to be a driver uninstaller?

That is correct. It is a very thorough driver unistaller. Here is a guide made in this forums on how to use it.

 

[Vicarious1]

So I didn't end up using the tool, but I was able to do a new driver install after updating my AMD Adrenelin software, and so far, it seems to have fixed the issue. So I guess it was just outdated drivers that were causing the issue. Thanks for the help!