- Aug 4, 2014
- 17
- 3
- 18,515
So I built a new PC and it runs great, except one problem...
The computer will randomly reboot to BIOS, with the M2 NVMe drive not detected. If the PC is fully powered down and then powered back up, the drive is detected and it boots as normal. This only occurs when the computer is idle (though maybe this is a coincidence). It might happen once every 3-4 days, it's frequent enough to be annoying but not frequent enough to interfere with day to day use. I thought at first it was one of the other drives (and this did help me weed out a dying HDD) but after disconnecting them the problem has not abated.
I have tested the M2 drive with chkdsk, crystalmark, hwinfo and HDDscan and every single one returned perfect health reports.
I have updated the BIOS to the latest version and checked the voltages on the RAM. I'm beginning to run out of ideas about what it could be beyond RMA'ing the Motherboard itself with the suspicion that it might be a bad NVMe slot. Does anybody have any ideas??
Build:
AMD Ryzen 7 7800X3D 8-Core Processor
MSI MAG X670E Tomahawk WiFi Gaming Motherboard
NVIDIA GeForce RTX 4080 SUPER
SAMSUNG 990 PRO SSD 4TB
G.Skill Trident Z6 RGB Series DDR5 RAM 32GB (2x16GB)
Windows 11 Pro 64x
Some technical stuff:
No abnormal temperatures (HWiNFO)
sfc /scannow - 100% verified, no integrity violations
dism /online /cleanup-image /restorehealth – completed successfully
chkdsk – no issues on any drives
wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor
Capacity DeviceLocator FormFactor Manufacturer MemoryType PartNumber Speed
17179869184 DIMMA2 8 Unknown 0 F5-6000J3636F16G 4800
17179869184 DIMMB2 8 Unknown 0 F5-6000J3636F16G 4800
EDIT: I noticed that this is about a decade exactly since my last build gave me enough trouble to check for help here, which is perversely neat.
The computer will randomly reboot to BIOS, with the M2 NVMe drive not detected. If the PC is fully powered down and then powered back up, the drive is detected and it boots as normal. This only occurs when the computer is idle (though maybe this is a coincidence). It might happen once every 3-4 days, it's frequent enough to be annoying but not frequent enough to interfere with day to day use. I thought at first it was one of the other drives (and this did help me weed out a dying HDD) but after disconnecting them the problem has not abated.
I have tested the M2 drive with chkdsk, crystalmark, hwinfo and HDDscan and every single one returned perfect health reports.
I have updated the BIOS to the latest version and checked the voltages on the RAM. I'm beginning to run out of ideas about what it could be beyond RMA'ing the Motherboard itself with the suspicion that it might be a bad NVMe slot. Does anybody have any ideas??
Build:
AMD Ryzen 7 7800X3D 8-Core Processor
MSI MAG X670E Tomahawk WiFi Gaming Motherboard
NVIDIA GeForce RTX 4080 SUPER
SAMSUNG 990 PRO SSD 4TB
G.Skill Trident Z6 RGB Series DDR5 RAM 32GB (2x16GB)
Windows 11 Pro 64x
Some technical stuff:
No abnormal temperatures (HWiNFO)
sfc /scannow - 100% verified, no integrity violations
dism /online /cleanup-image /restorehealth – completed successfully
chkdsk – no issues on any drives
wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor
Capacity DeviceLocator FormFactor Manufacturer MemoryType PartNumber Speed
17179869184 DIMMA2 8 Unknown 0 F5-6000J3636F16G 4800
17179869184 DIMMB2 8 Unknown 0 F5-6000J3636F16G 4800
EDIT: I noticed that this is about a decade exactly since my last build gave me enough trouble to check for help here, which is perversely neat.
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