PC randomly stops responding and wont let me shut down unless i press power button.

[Alex_464]

Ive a windows 10 and my pc has been working fine for the past year and then randomly like 1 month back it froze and i couldnt press anything, couldnt open anything but i could move my mouse around. The only way to reset my pc was to press the power button. Up until now yesterday my pc froze 3 times yesterday 2 times in 2 hours and thats when i got scared before i thought it might of been just this once. I know its not over heating because i track my cpu temperature and all and if it did over heat it would just shut down my pc but its like my screen freezes but i can move my mouse around and thats all. If you can suggest any way to fix this id be really happy thanks.

Operating System: Windows 10 64-bit
CPU: Intel core i7 4790
RAM: 24GB dual channel DDR3
Motherboard: ASRock B85M Pro4
Grapgics card: NVIDIA GeForce GTX 1060 3GB

 

[Ralston18]

Update your post to include system hardware specs.

Once booted check Reliability History/Manager and Event Viewer for error codes and warnings. Especially any that occur just before or at the time of the freezes.

 

[Alex_464]

Update your post to include system hardware specs.

Once booted check Reliability History/Manager and Event Viewer for error codes and warnings. Especially any that occur just before or at the time of the freezes.

When i open event viewer there are some errors and warning but i dont know what im looking for so i dont know what they mean, some of the warnings were when i turned off my pc and they were kernel power. When i open reliability history theres a couple warnings and errors that show what happened 1 month ago but again i dont know what im looking for so i dont what they mean too. http://prntscr.com/livhy5 http://prntscr.com/livi1j

 

[Ralston18]

You are on the right track. In Reliability History, you can use the triangular pointers to move along the time line.

And group by days or weeks. Look at the entries day by day in the last couple of weeks.

 

[Alex_464]

You are on the right track. In Reliability History, you can use the triangular pointers to move along the time line.

And group by days or weeks. Look at the entries day by day in the last couple of weeks.

I went through all the days and there was 2 times that a Windows Hardware error happened im not sure if thats the cause of it but thats sometimes that stands out the most. http://prntscr.com/liyy4h like 10 minutes ago my pc froze and turned my pc off and when i went back on i went to reliability monitor to see if anything happened but it hasnt updated. I wrote down the time it happened so ill check when i turn my pc back on tomorrow and ill update this post. btw thanks for the help it means alot

 

[Ralston18]

And if nothing turns up you have another course of action available:

After a year or so, it is very likely that your system needs some maintenance.

If you are comfortable doing so, open up your case and check all connections, cables, card, RAM, jumpers, etc..

Ensure that all are fully and firmly in place. Heating and cooling (plus vibration) causes the cards and connections to creep loose. Not enough to necessarily stop things but just enough to create intermittent problems.

Clean the inside of the case as well especially if it full of debris such as dust, paper scraps, hairs, dried bugs, and so forth. Look for some "how to clean" tutorials. Read and learn the "do's and don'ts"'

 

[Alex_464]

And if nothing turns up you have another course of action available:

After a year or so, it is very likely that your system needs some maintenance.

If you are comfortable doing so, open up your case and check all connections, cables, card, RAM, jumpers, etc..

Ensure that all are fully and firmly in place. Heating and cooling (plus vibration) causes the cards and connections to creep loose. Not enough to necessarily stop things but just enough to create intermittent problems.

Clean the inside of the case as well especially if it full of debris such as dust, paper scraps, hairs, dried bugs, and so forth. Look for some "how to clean" tutorials. Read and learn the "do's and don'ts"'

Ya ill clean my pc and nothing showed up when i searched for it. Ill let you know if it happens again but thanks again for the help i appreciate it