Pc reboot while gaming

[Stephen Whitson]

Hi my gaming pc is restarting while playing gpu intensive games like Titanfall 2, Battlefield 1, but I can play Rocket league . Heaven benchmark crashes 30 Dec in .

All components are back to defult so no overclockers. I5 6600k ,16gb ddr4 ram,evga 980 to sc. I removed the 980ti and useductive the igu and could play games at very low fps but crash,there are weird things happen on screen when I had the igu connected was it was like static across the screen and the monitor would go blank and back without the monitor losing power.

I not sure if that was not having the right drivers for the igpu or not. Put the 980 ti back in and crash while gaming again. Ran prime 95 with no error for 15 min. Temps are all fine cpu 48 c at load and gpu at 60c. Ran anti virus no virus found . I did repast and move the cpu cooler about a month ago and everything has been fine.

My psu is corsair cx750 . One thing to note might be nothing but in the last 2 months my gpu has been some weird stuff when playing games even with vsync on my boost clock would always be 1415 -1430 always but now it goes from 1430-800 will gaming even on battlefield 1 ultra @ 2560x1440p but always 60 fps.

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[LogicBomb31]

Try a stress test in 3dmark or furmark, that should cause your PC to reboot. If so I'd check your PSU. I recently just recovered from this problem due to my tier1 PSU dying after 14 months.

 

[George Mulligan]

Could be PSU dropping voltage...what model?

Check Windows Event Viewer, Windows System log, filter for Event ID 1074 to show the reason for the reboot.

 

[Stephen Whitson]

Could be PSU dropping voltage...what model?

Check Windows Event Viewer, Windows System log, filter for Event ID 1074 to show the reason for the reboot.

The process C:\Windows\System32\RuntimeBroker.exe (PUNISHER) has initiated the power off of computer PUNISHER on behalf of user punisher\stephen for the following reason: Other (Unplanned)
Reason Code: 0x0
Shutdown Type: power off
Comment:

 

[Stephen Whitson]

its the 2013 model of this Corsair CP-9020061-UK Builder Series CXM750 ATX/EPS Semi-Modular 80 PLUS Bronze Power Supply Unit, 750 W.

 

[Stephen Whitson]

Try a stress test in 3dmark or furmark, that should cause your PC to reboot. If so I'd check your PSU. I recently just recovered from this problem due to my tier1 PSU dying after 14 months.

Yeah the pc reboots second scene of firestrike extreme and in heaven 20 seconds in.

 

[George Mulligan]

Could be PSU dropping voltage...what model?

Check Windows Event Viewer, Windows System log, filter for Event ID 1074 to show the reason for the reboot.

The process C:\Windows\System32\RuntimeBroker.exe (PUNISHER) has initiated the power off of computer PUNISHER on behalf of user punisher\stephen for the following reason: Other (Unplanned)
Reason Code: 0x0
Shutdown Type: power off
Comment:

Nice PC name, BTW lol.

Ok, so runtimebroker manages Windows so-called metro apps. It had memory leakage issues early, but I'd have to believe that has been fixed by now. Have you updated Wiindows? Go to Settings, Privacy, Background Apps and disable all apps. Reboot. See if problem continues.

 

[George Mulligan]

But if you're failing stress tests that quickly, the PSU is still a candidate for being the root cause.

 

[Stephen Whitson]

i have ordered this psu hopfuly i can send it back if it turns out to not fix the prob. https://www.overclockers.co.uk/super-flower-leadex-gold-750w-fully-modular-80-plus-gold-power-supply-black-ca-013-sf.html

 

[Stephen Whitson]

So I have put this new psu in and ran a benchmark and the pc does not reboot. but now the monitor picture goes blank and does not come back till a restart. also in the event viewer it says they were 2 driver crashes just before it happens all the time. but what i see is my monitor light goes blue to show a connection but on screen say's no signal, then off to show no connection then blue and ob and on, a few times it did say not in range? instead of no signal.

 

[Stephen Whitson]

But if you're failing stress tests that quickly, the PSU is still a candidate for being the root cause.

So I have put this new psu in and ran a benchmark and the pc does not reboot. but now the monitor picture goes blank and does not come back till a restart. also in the event viewer it says they were 2 driver crashes just before it happens all the time. but what i see is my monitor light goes blue to show a connection but on screen say's no signal, then off to show no connection then blue and ob and on, a few times it did say not in range? instead of no signal.

 

[George Mulligan]

Delete all video drivers. Reboot and let Windows use basic drivers. Use Nvidia Geforce Experience to install/update latest drivers, or if you don't run Geforce Experience, go to Nvidia website and download latest driver directly and install.

 

[Stephen Whitson]

Delete all video drivers. Reboot and let Windows use basic drivers. Use Nvidia Geforce Experience to install/update latest drivers, or if you don't run Geforce Experience, go to Nvidia website and download latest driver directly and install.

i used ddu uninstaller and follows you're instructions and after 8 min into a blackops 3 multiplayer the sound loops and the monitor goes blank no signal then signal not in range and repeat. i have to then restart the pc.

 

[Stephen Whitson]

Now today the pc shut down while playing and would not boot back on till I remove the 980ti and use the on board gpu and that was fine. I then put the 980ti back in but on a different slot and still the same won't boot.

 

[LogicBomb31]

Good to hear the PSU stopped the reboots, now you probably have a software issue.

To isolate any issues, I'd do this in order: download latest geforce drivers, remove any CPU/GPU OC'ing software/tools/utilities. Then power off PC, remove 980ti, clean it, replace thermal paste, plug into PCIe X16 slot, check all connections in computer, power on, reset BIOS to default, get back into windows then reboot to safe mode. Run DDU let it reboot, from normal windows (now in low res) install gefore drivers (express method). Reboot PC. Then your good to start troubleshooting.

You should then run some stress tests in 3d mark or furmark and report back, if tests are passed and your games still crash/reboot on geforce experience settings then you need to provide full specs, any recent hardware/software changes, more info like whether intensive games used to work fine and your experience degradation over time.

 

[Stephen Whitson]

Hi guY's thanks for you're time. A few days later the pc stopped rebooting so I RMA my 980 ti and got gtx 1070 replacment and so far everything is fine. So must of been a psu and gpu problem.