Pc reboots during some games

[sinsemila]

I have my PC for about 6 months and up to now if not encountered any problems with it. I play games like GTA5, BF1, Rainbow six siege and Wow without any problems. Recently i started playing World War 3 and my PC will reboot after only a couple of minutes playing.

My specs are the following:
AMD Ryzen 5 1600X
16 gb RAM
550 watt ATX PSU
Radeon RX 580 Series

I already did a memory check with no bad results. While playing World war 3 my highest temperature is 62 degrees (GPU). I have reinstalled my GPU and CPU drivers aswell and if got the latest versions.

What else can cause these reboots?

 

[Grugbug]

What is the make/ model of your PSU?

 

[sinsemila]

I own the MS-Tech MS-N550-VAL-CM Reb. B

 

[Grugbug]

Is that the only game that causes a reboot?

 

[sinsemila]

It happend during Farcry 5 aswell, only a couple of times.

 

[sinsemila]

I just noticed that only a part of my RAM is being used, could this be part of the problem?

Installed memory: 16 GB (7.95 GB usable)

I allready tried replacing the RAM in diffrent slots. Tried slot 1 and 3 and 2 and 4

 

[Grugbug]

How long did you run memtest?

 

[sinsemila]

It took 10 minutes to complete the memory test. To clarify i used the Windows Memory Diagnostic

 

[Grugbug]

Run memtest overnight.
Link to memtest: https://www.memtest86.com/

Also, what is memory make/ model. From my understanding Ryzen based systems are picky with memory.
Have you tried one stick at a time in different slots?

 

[sinsemila]

I have 2x8 GB Corsair DDR4. I will run a memtest tonight aswell as testing one stick at the time.

 

[Grugbug]

I have 2x8 GB Corsair DDR4. I will run a memtest tonight aswell as testing one stick at the time.

What is the model number of the memory modules?

 

[sinsemila]

Im not sure were to find the model number. Hope this helps

http://pasteboard.co/HKhnfR0.png

 

[Grugbug]

Do the RAM modules have any stickers on them?

 

[sinsemila]

No, unfortunately not. I did find the page were i bought them : https://www.alternate.be/Corsair/16-GB-DDR4-2133-Kit-werkgeheugen/html/product/1216650?lk=8211

 

[Grugbug]

Your memory is listed as CMK16GX4M2A2133C13 .

 

[sinsemila]

Ah okay, what can i do with this information?

 

[Grugbug]

I just wanted to check compatibility of the RAM to your system.

Did you get a chance to run memtest? Try testing one stick at a time. If the test comes out good then move the same stick to the next slot and test again. Do the test on each module in a different slot and then combine for testing. The testing is time consuming but it helps narrow down the issues.

Going to be gone most of the day.

 

[sinsemila]

Apologies for taking so long to respond. I replaced my PSU. This did the trick for the sudden reboots. As for the memtest; One module is working fine, when i tried the other module the computer will turn on, but nothing more. Seems like the second module is broken. ( i did try different slots)

I guess i just have to buy new memory..

Thanks for all the help!