Hello!
Here is my problem :
.Symptoms : the PC reboots only in game
-It’s always a hard reboot (without BSOD), without an error message before nor after the reboot. I have this problem since i built the PC, around march 2021
-The frequency of the reboots seems different on every game : in worst cases, it can be 6/7 reboots within 20 hours of gameplay, while in other games, i had only one reboot within 100 hours. Moreover, it’s possible to suffer from 3 reboots during the first 10 hours of gameplay, than not a single one for the 10 hours after. The problem doesn’t seems to be more common with the most taxing games (i had more reboots with Gloomhaven rather than with Cyberpunk 2077…).
-Reboots can happened between 5 min and 2 hours of gaming
-The problem seems vaguely cyclic : it’s possible to not have a single reboot for one or two weeks, then suddenly to have one every two days.
System :
OS : Windows 10 problème
CPU : AMD 5600X
MB : ASUS Prime B550M-K
GPU : Inno3D Geforce RTX 3070
RAM : GSKILL Aegis DDR4 16go (3200mhz)
PSU : Antec Neo Eco 700W Gold, then Bequiet Purepower 80+ Gold 700W
State of the PC :
-Bios and drivers are up to date. I did some tests last year with the drivers of that time, with the same results.
-All Bios settings are unmodified, no overclocking
-The PC has been formatted last year, a few months after the issues began.
-No overheating problems
-The PC and monitors are plugged on the same system than my previous PC, which had no problems. I tried to change the power strip, without any result. I also use the same devices as before (M/K, speakers…).
-In power plan settings, minimum processor state is set to 5%, max at 100%.
-I don’t remember any lighting strike close to my apartment
Windows event logs:
For every reboot, I have a Critical Error Kernel Power, with a Cache Hierarchy Error (Machine Check exception).
Tests:
-OCCT: I did every single test for 1 hours: no reboot /error.
-Memtest86: no reboot/error
-Windows Memory Diagnostic: nothing
-CHKDSK: nothing
-WhoCrashed: no result (no valid crash dump has been found)
-Windows Defender and Malwarebytes: nothing
-Prime95: no reboot, but two errors, after 28 and 30 min (fatal error: rounding was 0,5, expect less than 0,4). No more errors after this (1 hour test). I don’t know if it’s enough to really suspect that the CPU is the culprit.
What I tried:
-Reseat everything and change the power supply cable
-I changed my PSU: no differences
-I used two diffrent PCI-E cables for my GPU
-I desactivated XMP profile
What I couldn’t try:
-Test another GPU/MB/RAM, simply because I don’t have anything else available
-Replicate the problem: I know that some games have more chances than others to cause a reboot, but it’s still possible to have a few hours without any issue
I have to admit that I don’t see any consistency with these results. At first, I thought that it was an overheat problem (it’s obviously not), then that it was a faulty PSU, but now I’m just completely lost.
If Someone has an idea to solve this problem, thanks in advance!
PS: English is not my first language, sorry for the mistakes
Here is my problem :
.Symptoms : the PC reboots only in game
-It’s always a hard reboot (without BSOD), without an error message before nor after the reboot. I have this problem since i built the PC, around march 2021
-The frequency of the reboots seems different on every game : in worst cases, it can be 6/7 reboots within 20 hours of gameplay, while in other games, i had only one reboot within 100 hours. Moreover, it’s possible to suffer from 3 reboots during the first 10 hours of gameplay, than not a single one for the 10 hours after. The problem doesn’t seems to be more common with the most taxing games (i had more reboots with Gloomhaven rather than with Cyberpunk 2077…).
-Reboots can happened between 5 min and 2 hours of gaming
-The problem seems vaguely cyclic : it’s possible to not have a single reboot for one or two weeks, then suddenly to have one every two days.
System :
OS : Windows 10 problème
CPU : AMD 5600X
MB : ASUS Prime B550M-K
GPU : Inno3D Geforce RTX 3070
RAM : GSKILL Aegis DDR4 16go (3200mhz)
PSU : Antec Neo Eco 700W Gold, then Bequiet Purepower 80+ Gold 700W
State of the PC :
-Bios and drivers are up to date. I did some tests last year with the drivers of that time, with the same results.
-All Bios settings are unmodified, no overclocking
-The PC has been formatted last year, a few months after the issues began.
-No overheating problems
-The PC and monitors are plugged on the same system than my previous PC, which had no problems. I tried to change the power strip, without any result. I also use the same devices as before (M/K, speakers…).
-In power plan settings, minimum processor state is set to 5%, max at 100%.
-I don’t remember any lighting strike close to my apartment
Windows event logs:
For every reboot, I have a Critical Error Kernel Power, with a Cache Hierarchy Error (Machine Check exception).
Tests:
-OCCT: I did every single test for 1 hours: no reboot /error.
-Memtest86: no reboot/error
-Windows Memory Diagnostic: nothing
-CHKDSK: nothing
-WhoCrashed: no result (no valid crash dump has been found)
-Windows Defender and Malwarebytes: nothing
-Prime95: no reboot, but two errors, after 28 and 30 min (fatal error: rounding was 0,5, expect less than 0,4). No more errors after this (1 hour test). I don’t know if it’s enough to really suspect that the CPU is the culprit.
What I tried:
-Reseat everything and change the power supply cable
-I changed my PSU: no differences
-I used two diffrent PCI-E cables for my GPU
-I desactivated XMP profile
What I couldn’t try:
-Test another GPU/MB/RAM, simply because I don’t have anything else available
-Replicate the problem: I know that some games have more chances than others to cause a reboot, but it’s still possible to have a few hours without any issue
I have to admit that I don’t see any consistency with these results. At first, I thought that it was an overheat problem (it’s obviously not), then that it was a faulty PSU, but now I’m just completely lost.
If Someone has an idea to solve this problem, thanks in advance!
PS: English is not my first language, sorry for the mistakes
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