PC restarts randomly

[Shadow92]

My computer restarts randomly.

Critical error EVent id 41 kernel power

Tried all possible solution on the internet.
solutions tried :
1) power settings
2) changing the psu
3)changing the ram

still the problem remains

computer specs :

Gigabyte 78lmt-usb3
amd fx 6100

 

[MeanMachine41]

The OS will report Critical error EVent id 41 kernel power if the system crashes unexpectedly. This is a report and not the cause.
More info would be required to identify the Kernel error ie: a BSOD saved to a dump file.
It's best to list your full system specs Shadow92 to know what we are dealing with.
If event 41 is logged because power to the computer was interrupted, then check your PSU under load. An underpowered or failing PSU may be the cause. If you added RAM or additional devices or hard disks when this problem began, again the PSU may be the cause.
Check your RAM modules with Memtest86 from a USB stick to eliminate that possible issue.
Also what is your OS.?
Have patience as this can be a long troubleshoot Shadow92

 

[helpstar]

check temperature of CPU and GPU

 

[Shadow92]

The OS will report Critical error EVent id 41 kernel power if the system crashes unexpectedly. This is a report and not the cause.
More info would be required to identify the Kernel error ie: a BSOD saved to a dump file.
It's best to list your full system specs Shadow92 to know what we are dealing with.
If event 41 is logged because power to the computer was interrupted, then check your PSU under load. An underpowered or failing PSU may be the cause. If you added RAM or additional devices or hard disks when this problem began, again the PSU may be the cause.
Check your RAM modules with Memtest86 from a USB stick to eliminate that possible issue.
Also what is your OS.?
Have patience as this can be a long troubleshoot Shadow92

i checked my rams with memtest and there are no errors.
i used a software named whocrashed to analysis the .dump files and here are the result.

System Information (local)
--------------------------------------------------------------------------------

Windows version: Windows 10 , 10.0, build: 14393
Windows dir: C:\Windows
Hardware: GA-78LMT-USB3 6.0, Gigabyte Technology Co., Ltd.
CPU: AuthenticAMD AMD FX(tm)-6100 Six-Core Processor AMD586, level: 21
6 logical processors, active mask: 63
RAM: 10181201920 bytes total




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 2/15/2017 4:45:20 PM your computer crashed
crash dump file: C:\Windows\Minidump\021517-30515-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6BB153)
Bugcheck code: 0x124 (0x0, 0xFFFFDF03C9F7F8F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 2/15/2017 4:37:59 PM your computer crashed
crash dump file: C:\Windows\Minidump\021517-30390-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6BB153)
Bugcheck code: 0x124 (0x0, 0xFFFF93033700F038, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 2/14/2017 10:50:11 PM your computer crashed
crash dump file: C:\Windows\Minidump\021417-28734-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6BB153)
Bugcheck code: 0x124 (0x0, 0xFFFFA881B10D98F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 2/14/2017 10:45:08 PM your computer crashed
crash dump file: C:\Windows\Minidump\021417-26500-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6BB153)
Bugcheck code: 0x124 (0x0, 0xFFFFAA8DFC6DE8F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 2/14/2017 3:35:47 PM your computer crashed
crash dump file: C:\Windows\Minidump\021417-27000-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14F506)
Bugcheck code: 0x9F (0x4, 0x12C, 0xFFFF800FA48BF040, 0xFFFFF80333594980)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

[Shadow92]

check temperature of CPU and GPU

The temperature is normal 35 c

i am using cooler master hyper 103 so the temperature remains quite normal.

 

[SgtScream]

Do you have an extra internal hard drive handy?

 

[MeanMachine41]

Ok that rules out temperature related issue.
Your dump file has a strong indication that it is hardware or a driver problem.

The ntoskrnl.exe error can be caused by:

1. Corrupt boot volume, which may happen due to an unsafe shutdown, sudden power loss, unsafe removal of a local or external disk or physical disk damage or corruption.
2. A failed Windows update or virus infection resulting in Ntoskrnl.exe corruption or deletion.
3. Invalid boot.ini configuration.
4. Windows has not the necessary drivers to access Windows system files on your main partition.

Check in Device Manager for any yellow triangles indicating a bad driver.
Run chkdsk and your main drive to eliminate a drive issue.

You also have to ask yourself:
Does my system and MB fully support Windows 10 and do I have all drivers, Bios (last known F2) and chipset up to date.
I have checked and your Board goes back to 2012 so I don't really know. although it would seem so.
Please also list your RAM part No manufacturer and configuration. It appears you have 12 GB kit.?

 

[Shadow92]

Ok that rules out temperature related issue.
Your dump file has a strong indication that it is hardware or a driver problem.

The ntoskrnl.exe error can be caused by:

1. Corrupt boot volume, which may happen due to an unsafe shutdown, sudden power loss, unsafe removal of a local or external disk or physical disk damage or corruption.
2. A failed Windows update or virus infection resulting in Ntoskrnl.exe corruption or deletion.
3. Invalid boot.ini configuration.
4. Windows has not the necessary drivers to access Windows system files on your main partition.

Check in Device Manager for any yellow triangles indicating a bad driver.
Run chkdsk and your main drive to eliminate a drive issue.

You also have to ask yourself:
Does my system and MB fully support Windows 10 and do I have all drivers, Bios (last known F2) and chipset up to date.
I have checked and your Board goes back to 2012 so I don't really know. although it would seem so.
Please also list your RAM part No manufacturer and configuration. It appears you have 12 GB kit.?

i formatted my windows drive and installed Ubuntu on it.
its been a week now and didn't encountered even a single random restart.
The problem is solved.

can u tell me what might be the problem?
or was it a windows 10 related issue drivers or something?