[SOLVED] PC restarts when playing Dota 2

[ionut.spt]

Hello! I have this setup for about 4 years:

• Intel i7 6700k
• Asus Z170-A
• Kingston HyperX FURY HX421C14FBK2/8, 2x4GB DDR4 2133MHz, CL14
• Asus GTX 970
• SSD Kingston 480GB
• CoolerMaster GX 550W

The PC started restarting while playing Dota 2.

Step 1 - Monitored the temps, temps ok - problem persisted
Step 2 - Fresh win 10 - 64 / last drivers - problem persisted
Step 3 - Clean PC - every vent and dust filter - problem persisted
Step 4 - Remove GPU - replace with Asus GT440 - problem solved (so it must be the Asus GTX 970)
Step 5 - Put the Asus GTX 970 with the same CoolerMaster GX 550W and the same SSD in another PC (Intel Celeron G550 / 4GB RAM / Gigabyte GA-H61M-S2P) - no problem (so it's not the GTX 970)

I don't undestand, please help!

 

[Lutfij]

Welcome to the forums, newcomer!

How old is the PSU in your build? Make and model of the motherboard and the cooling on the processor?

Fresh win 10 - 64 / last drivers
Did you (re)fabricate your bootable installer using Windows Media Creation Tools?

 

[ionut.spt]

Welcome to the forums, newcomer!

How old is the PSU in your build? Make and model of the motherboard and the cooling on the processor?

Fresh win 10 - 64 / last drivers
Did you (re)fabricate your bootable installer using Windows Media Creation Tools?

Thank you!

All components are aprox 4 y old.

Motherboard: Asus Z170-A
CPU cooler: CoolerMaster Hyper 212 EVO

Yes, made a DVD using Windows Media Creation Tools.

 

[DSzymborski]

The PSU appears to be the most likely culprit; it wasn't particularly good quality when it was new, and since, IIRC, this one hasn't even been manufactured since 2014/2015 or so, it's also an old, mediocre PSU. I'd replace it even if the PC were running wonderfully so that it matches some symptoms, it's a definite place to start.

 

[ionut.spt]

Thank you! The problem is that i have used the same PSU with the same GPU in the other PC and there were no problems...put them back in this one, rebots again in Dota 2...

 

[ionut.spt]

The PSU appears to be the most likely culprit; it wasn't particularly good quality when it was new, and since, IIRC, this one hasn't even been manufactured since 2014/2015 or so, it's also an old, mediocre PSU. I'd replace it even if the PC were running wonderfully so that it matches some symptoms, it's a definite place to start.

And what PSU would you recomand for my setup?

 

[ionut.spt]

OK, i updated BIOS, disabeled OC from BIOS, put energy saver mode (from BIOS), disconected all the vents, the HDD and the DVD - problem persisted

It doesn't really looks like a PSU problem, but i can't figure out what elese could it be so i ordered:

https://seasonic.com/core-gm?__cf_c...HtuX6CSBr1dGQ6OkNpnSJ2nPOBMmrKUP9J4vV-Q67k2Nc

Tomorrow i'll see the result...

 

[pushpitha]

were you able to pin the issue, i also have thid replaced the psu , did not work

 

[ionut.spt]

were you able to pin the issue, i also have thid replaced the psu , did not work

That sounds bad...the new PSU didn't arrive yet (hope tomorrow). I'll keep u posted here.

 

[ionut.spt]

SOLVED! Yep, it worked for me! It was the PSU! Thank you!

 

[DSzymborski]

SOLVED! Yep, it worked for me! It was the PSU! Thank you!

Great news!