PC SOMETIMES Crashes after exiting a game

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Conleak

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Dec 21, 2013
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Okay, so, my PC will occasionally crash after exiting a game. I'm pretty sure I have all my drivers installed and up to date. This can happen on any game, it's very strange. For example, it has crashed on Assassins Creed 4 before, but today when I played it, it did not crash. I've tried to read up on a lot of articles for some help, often people say something like a RAM issue, but I don't understand how it would only sometimes crash? I've ran a memory diagnostic tools test and I had no problems, but I'm not sure how accurate or how much the test goes in to depth is. Any help would be appreciated, thank-you.
 
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Tom Tancredi
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random unpredicatable and most of all 'unable to recreate the same crash' makes giving you a 'one solution fits all answer' impossible.
Open Computer, Can Air dust out the bunnies and use paint brush on the vents, coolers, fans, etc.

Download and run SPECCY, copy and paste the first tab to tell us WHAT your computer is and your idle temps
Download and run MSI Afterburner, run some of the games that crash, what temps are you getting when underload?
Did you install all Windows Updates? Including options except BING?
Download and run Slim Drivers, install all the latest updates but you don't need to reboot until you do the last update
What Antivirus do you use? Is it subscription and paid for? If no AV, go to www.filehippo.com and download AVAST! or AVG and do a full system scan
Download Malwarebytes do a full system scan (AV doesn't pick up alot of malware)
Does the crashes happen in SP mode or MP mode
What 'crash' is it? What is the file causing the error as displayed on the BSOD screen? More info on what 'error' is happening tells us more to look at then 'crash after exiting a game'.
 
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It will not be a dust problem. I built the computer this Christmas. I'll proceed onto the other methods and I will get back to you, thank-you.

EDIT: What I also find strange is the fact that I can leave the game WITHOUT quitting it (closing the application) and everything runs fine.
 
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SPECCY: Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 3570 @ 3.40GHz 41 °C
Ivy Bridge 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
ASRock H77M (CPUSocket) 37 °C
Graphics
S240HL (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 770 (ASUStek Computer Inc) 34 °C
Storage
1863GB Seagate ST2000DM001-1CH164 ATA Device (SATA) 33 °C
Optical Drives
ATAPI iHAS124 W ATA Device
Audio
NVIDIA High Definition Audio


Didn't need MSI Afterburner. Usually when I window the games that crash I'm on about 55 degrees celcius.

Used Slim Drivers and had to update Realtek High Definition Audio and USB 3.0 eXstensible Host Controller.

I have Norton 360.

Where can I find information about the error? And BTW, the crash is strange. Sometimes the screen can go black or I can get bluescreen, and then other times it just goes completely weird and the sound muffles.
 
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mmmm OKAY I would still scan with malwarebytes, never know when something slinks in. But I would uninstall the NVidia drivers, then download and run Driver Sweeper to really remove the NVidia driver, reboot. Download the latest, which should be betas last I checked for mine. See if the game improves. Next would be to lower the graphics level one level and see if that stablize it next too.
 
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The Graphics Card is the NVIDIA Geforce GTX 770 2GB. I've checked for updates and made sure I have the newest drivers. With this Graphics Card this really shouldn't be a resolution/graphics level problem. I haven't actually played a game since the previous methods you told me to do so what I'll do is play a couple games and see if the crash consists.

UPDATE: The previous method did not work.
 
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You said you looked to 'update' the driver. I was suggesting a different method, removal, cleaning then reinstall. It does make a distinct difference especially when using the cleaning tool I mentioned. Since you saying it happens when it switched from 3D graphics to 2D desktop you have a crash (is it just the game crashes or you have a BSOD? Is it just one or two games or is it alot of applications?)

That would be a error related to Power settings and conflicting, so for example you set to 'low power savings' but your running AC3 at full screen 1080P (high peformance needs). Can you check your power settings and make sure your on High Performance, it normally is set to Balanced by default.
 
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I have a BSOD. My computer screen goes black and automatically restarts after a couple of minutes. It also happens with different games, for example: BF3, AC3, CIV 5, Planetside 2, NS2.

Also, my power settings are set on High Performance.

 
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When the BSOD screen happens it displays some file name that caused the error and as well the type of error code it caused. These help track down the issue normally. If it happens with different files randomly then it may not be simply (as it sounds right now) like the NVidia drivers are hosing up when switching out from 3D mode. I highly again suggest following EXACTLY as I outlined to uninstall, clean, then reinstall the drivers and see if that cleans up the issue.

If that does not help, then your looking either at Windows itself has a 'FUD' in it (wipe windows do clean reinstall) or a hardware is malfunctioning (PSU, RAM, HDD, Mobo I/O).

BTW what PSU do you have? What is it rated for?
 
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I have had the BSOD before. I find it really strange because the crash type can vary.

Also, could you send me another link to the software used for the re-installation of drivers?

My PSU: http://www.amazon.co.uk/gp/product/B001MTYS06/ref=oh_details_o01_s00_i00?ie=UTF8&psc=1

 
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Okay that is the problem "550W Modular Configuration" But your 770 minimum requires "600 W" http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-770/specifications . I would suggest a 650-700W. That is why your crashing, as the power demands are above what the PSU can maximum output.

As for the Driver Sweeper, just google it download and use it AFTER you removed your NVidia drivers. As for where to get the latest drivers, go to Nvidia and make sure to look for Beta, when you search for drivers.
 
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Okay, is there anyway I can lower the power consumption for now? I'll try to get a new PSU as soon as possible.
 
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Yeah not play games / not install the video card! LOL!

No there is no lowering power consumption, that is what it takes to power it, you didn't buy the right power for it. Sort of like a car needing HIGH quality gas and you keep getting MEDIUM quality gas, and wonder why you don't get as many miles / it performs so rough/poorly when you drive. The only solution is to provide what it needs.
 
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Will do, like I say, no problem playing games. It's just when I close them.
 
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Okay, so, I bought a new power supply (http://www.maplin.co.uk/p/g7-780w-atx-pc-power-supply-n34hc) and it has 2 6-pin PCIE connectors. My graphics card has an 8 (6x2) and a 6 pin connector. This power supply has no adapter slots, slightly strange, so, I was wondering if I could connect the 2 6-pin connectors to the gpu and it would work? I have not been able to test this and the power supply is boxed up, if there is no solution, I can return it.
 
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Great to hear you have the power part resolved. That means any other 'fix' won't be right off 'not working' because there wasn't enough juice to power things. I just saw there is a brand new update to Nvidia (it is beta but it had a TON of fixes). Go to http://www.guru3d.com/files_details/guru3d_driver_sweeper_(no_installer).html download and remove all NVIDIA drivers. Reboot and then download / install the newest Nvidia drivers from Nvidia's website.

FYI, I had a similiar one to your situation in another thread, and amazingly once they removed Norton and installed AVAST! as their Antivirus instead the games no longer crashed on exit. You can get AVAST! or AVG from www.filehippo.com , and do as they stated worked, because the next step is that Windows in itself has a potential FUD somewhere and we can't see where it is, the only solution is to do a clean reinstall of Windows but there is a way to test while doing this to determine more the issue if necessary, so let's proceed on this path first before we come to that final step.
 
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Do you think at all that the issue could be hardware related and perhaps running stress-tests may help?

 
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The steps I am suggesting work through a process to eliminate the most common to least common. Just taking random stabs at things won't "here is the problem" suddenly appear and fix everything at one shot.

The first step was having the hardware required. Second step let's follow the maker's recommended drivers that fix many issues, BUT lets not just 'update them'. Remove completely with a CLEANER to remove ALL traces at all, then install and see what the system does then.

I also said, that someone else said SIMILIAR issues to yours, and the problem was the version of Norton they were using was causing the crashes. As I suggested this would be step 2 to resolve the issue to eliminate known causes.

Once we eliminated drivers, eliminated the AV, then what is left is Windows itself potentially be a issue. While doing the steps I have posted several times in these forums, the process causes 'stress' on the HDD to see if maybe the data being stored gets corrupted. Further with a Clean Windows Install (the baseline for any Computer Maker) and we still have issues, then we can eliminate totally software as a issue and that would put the responsibility on the hardware makers at that point (this is still a new system so be underwarranty).

Please can we follow the steps I am outlining in the order and way I am describing? There is no 'short fast' way to resolve this, it is tedious and time consuming, but there is MANY things that can be the factors here and right now we are trying to eliminate them one at a time.
 
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This is a Dell computer correct? Then the Dell System Detect might be corrupted / broken software (http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=576402). You can remove it throguh control panel. You should not have ANY crashes at all. Are these BSODs or what? If they are BSODs what is it erroring on (usually says some file as the cause of the crash and error code). Personally I think we still need to follow the steps I outlined, to work through what is causing things to still but LESS occuring. Could be fully need a clean Windows install, but we should go through the steps to minimize the impact and workload.
 
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I built the system myself but it does have Dell System Protect. Also, it's not really BSODs. It's usually just a black screen until I reset it. I agree, we should follow the steps but it sounds like a power issue down to the fact it's happening a lot less since the new power supply.

Also, just uninstalled Dell System Detect.
 
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So do you think the next step is to uninstall my AV?
 
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