PC SOMETIMES Crashes after exiting a game

[Conleak]

Okay, so, my PC will occasionally crash after exiting a game. I'm pretty sure I have all my drivers installed and up to date. This can happen on any game, it's very strange. For example, it has crashed on Assassins Creed 4 before, but today when I played it, it did not crash. I've tried to read up on a lot of articles for some help, often people say something like a RAM issue, but I don't understand how it would only sometimes crash? I've ran a memory diagnostic tools test and I had no problems, but I'm not sure how accurate or how much the test goes in to depth is. Any help would be appreciated, thank-you.

 

[Tom Tancredi]

Hi, you seem to be heming and hawing. I outlined the steps I would proceed and asked a few times to do things in a particular logical order, and you respond with one line 'poke at it till it is fixed' replies.

Scroll up, I posted most of this already

**Second step let's follow the maker's recommended drivers that fix many issues, BUT lets not just 'update them'. Remove completely with a CLEANER to remove ALL traces at all (I suggest Driver Sweeper), reboot, download the newest, install, see what the system does then.

I also said, that someone else said SIMILIAR issues to yours, and the problem was the version of Norton they were using was causing the crashes. As I suggested this would be step 2 to resolve the issue to eliminate known causes.

Once we eliminated drivers, eliminated the AV, then what is left is Windows itself potentially be a issue or we are seeing a hardware problem. To eliminate which part it is, first would be to backup your data to a external drive with Windows Easy Transfer, then get your Windows DVD ready, download and run from a CD DBAN to completely wipe the drive (to ensure no Rootkit is still hanging around, as well as to 'stress test' the HDD). Reinstall Windows, run ALL WINDOWS UPDATES AND OPTIONS (except BING) repeatedly till they are all installed. Download and run Slim Driver to update all drivers. Download either AVAST! or AVG from www.filehippo.com. Then install ONLY the games having issues NO OTHER SOFTWARE. If on a completely clean build your still having issues, then the fault may be hardware (GPU, PSU, etc.).

To eliminate each component in the testing of hardware is multiple steps and would need KNOWN WORKING hardware (i.e. a second computer to test them in or from) to figure out which component is 'broken' or defective.

THERE IS NO ONE SOLUTION ONE STEP, it is a LONG RANGE of steps. If this (based on all the responses to date) is too much, too time consuming, or too complicated, take it to a Mom & Pop IT store and ask them to service the computer. This will basically be what they will do as well.

 

[Conleak]

Hi, you seem to be heming and hawing. I outlined the steps I would proceed and asked a few times to do things in a particular logical order, and you respond with one line 'poke at it till it is fixed' replies.

Scroll up, I posted most of this already

**Second step let's follow the maker's recommended drivers that fix many issues, BUT lets not just 'update them'. Remove completely with a CLEANER to remove ALL traces at all (I suggest Driver Sweeper), reboot, download the newest, install, see what the system does then.

I also said, that someone else said SIMILIAR issues to yours, and the problem was the version of Norton they were using was causing the crashes. As I suggested this would be step 2 to resolve the issue to eliminate known causes.

Once we eliminated drivers, eliminated the AV, then what is left is Windows itself potentially be a issue or we are seeing a hardware problem. To eliminate which part it is, first would be to backup your data to a external drive with Windows Easy Transfer, then get your Windows DVD ready, download and run from a CD DBAN to completely wipe the drive (to ensure no Rootkit is still hanging around, as well as to 'stress test' the HDD). Reinstall Windows, run ALL WINDOWS UPDATES AND OPTIONS (except BING) repeatedly till they are all installed. Download and run Slim Driver to update all drivers. Download either AVAST! or AVG from www.filehippo.com. Then install ONLY the games having issues NO OTHER SOFTWARE. If on a completely clean build your still having issues, then the fault may be hardware (GPU, PSU, etc.).

To eliminate each component in the testing of hardware is multiple steps and would need KNOWN WORKING hardware (i.e. a second computer to test them in or from) to figure out which component is 'broken' or defective.

THERE IS NO ONE SOLUTION ONE STEP, it is a LONG RANGE of steps. If this (based on all the responses to date) is too much, too time consuming, or too complicated, take it to a Mom & Pop IT store and ask them to service the computer. This will basically be what they will do as well.

Well, what shall I do if I remove Norton? I paid for it and it's my computer's protection

 

[Tom Tancredi]

STOP. Your not reading what I am saying. Already answered IF Norton IS the problem (which was the case for others in the same situation and they stated that is what resolved it) and pointed to free antivirus.

PLEASE just follow each step by step, and lets see where the fault lies

 

[Conleak]

Okay, I've done a full re-install of the drivers. I don't know if the problem will still occur because, like I said, it happens a lot less frequently since the new power supply. But onto the next step, what should I do now?

 

[Tom Tancredi]

Okay, I've done a full re-install of the drivers. I don't know if the problem will still occur because, like I said, it happens a lot less frequently since the new power supply. But onto the next step, what should I do now?

1) you said you did a full re-install, did you just re-install or did you run driver sweeper as I directed.
2) Obviously you would need to test the 'most common' way it crashed (i.e. usually when I play XYZ on Level 3 in the ABC room is when it crashes).
3) I outlined EVERY STEP and I am not going to baby feed one line at a time. Use your mouse scroll up, your asking FIVE TIMES the same thing and still not did EACH step as I outlined.

At this point, either follow as I outlined if you still have a issue, or don't. It doesn't matter to me, your the one whom has the problem. I consider the issue closed if your not going to follow the instructions but keep coming back "what should I do now".

 

[Conleak]

Whilst wiping the drivers and re-installing, I went on to the Intel Driver Update Utility. It said something about how the graphics card was unknown or unsupported, but it fits fine and works until a crash. Could this have anything to do with it?

 

[Tom Tancredi]

You have a NVidia Graphics card, not a Intel. hence why it is 'unknown or unsupported'. At this point I would suggest you stop, and bring this to a Mom and Pop shop, your obviously outside your element in how to do this. It would be best for a professional to handle your issues and resolve them.

 

[Conleak]

You're completely wrong , Tom. I just like to make sure I'm not missing anything out as I go through the steps. "Could this have anything to do with it?", I'm not saying it does I'm asking if it's a possibility. A lot of people saying they crash and receive a message saying '(gpu) unknown or unsupported'. May not be the case for me but you can see why I was concerned. If you're trying to help then why are you not open to answering questions? Like you said, it's a long process. So why try and rush things?

 

[Tom Tancredi]

Okay stop, this has gone on long enough, and now I feel your just trolling for responses.

You did not RTFM to what your GPU needed for power, you had to come online to a forum to people to point out the obvious (you didn't get the right PSU).

You then say the issue May or May not still be happening (really how about a straight answer) then when trying to walk you through the SPECIFIC steps, you keep floundering and flopping over everything else BUT the specific steps.

I say uninstall drivers use Driver Sweeper then reinstall, you say "I reinstalled the drivers again", when asked if you did SPECIFICALLY uninstall>driver sweeper>download NEW FRESH drivers from the website and reinstall you have yet to say 'yes in that order'.

I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.

 

[Conleak]

Okay stop, this has gone on long enough, and now I feel your just trolling for responses.


I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.

1. I'm not 'trolling' for responses, this is my problem which I want to solve.
2. How am I supposed to know if it's related or unrelated? We're not all experts when it comes to this so have patients for those who haven't dealt with this problem before. You can't expect to come on here and solve a problem for someone who is an expert in the field.
3. Yes, you said to remove Norton, but it cost me about £40 for Norton 360, so you can see why I'm confused when you just say "remove it".
4. I can follow simple steps, but it seems you're getting angry if something crops up which I think is a potential problem. It won't help if you work like a robot.

 

[Tom Tancredi]

Okay stop, this has gone on long enough, and now I feel your just trolling for responses.


I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.

1. I'm not 'trolling' for responses, this is my problem which I want to solve.
2. How am I supposed to know if it's related or unrelated? We're not all experts when it comes to this so have patients for those who haven't dealt with this problem before. You can't expect to come on here and solve a problem for someone who is an expert in the field.
3. Yes, you said to remove Norton, but it cost me about £40 for Norton 360, so you can see why I'm confused when you just say "remove it".
4. I can follow simple steps, but it seems you're getting angry if something crops up which I think is a potential problem. It won't help if you work like a robot.

Yes I understand your not a 'expert', hence why you came on here, but that also goes the otherway when your given advice on WHAT to do, and you refuse and wallow and flop around instead of HEEDING the advice.

While Norton cost you money (yes I know it costs money!) we are trying to resolve WHAT is (if there is even still) a issue to your crashing after games. Now I can get all technical about what Norton does, how it works, how it blocks things it 'knows better then the user', and so on, but what is the point when we are just 'TESTING' to see if this is a root cause or not? If it isn't then reinstall it back in when we are done (note I said the last things to resolve this would be wiping Windows out, so yeah Norton STILL would be reinstalled! So what is the problem here?).

The only anger I have is having to REPEAT REPEAT REPEAT REPEAT REPEAT (that is how many posts I said the same thing) the same things and you keep coming back with different worries and questions when we have NOT once done the steps AS OUTLINED. How you 'FEEL' about doing the steps as outlined is not a concern, because they ARE the steps that need to be done. Whether you like it or not, whether you feel like a robot or you have the happiest feeling on earth, all has NOTHING to do with "I have a problem, here is a way to determine the ROOT cause of the problem, DO THE STEPS".

I mean really when you get instruction on how to build a bike, do you call the 1-800# and complain that you feel like a robot for HAVING to follow ALL those steps?

Either follow the steps outlined or don't. Doesn't matter to me, it is YOUR PROBLEM, you will have to deal with. Far as I see this case was closed until you can go back and follow the directions as OUTLINED (no short cuts) and as several times asked, TEST IT the way that DOES cause the issue. Because at this point (since the PSU was installed) you haven't specified what is still 'occuring' when it occurs (a repeatable test that 'causes' the issue) and how often it does occur, much less that NONE of the numerous posts I have done have all been ineffective.

 

[Conleak]

Okay stop, this has gone on long enough, and now I feel your just trolling for responses.


I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.

1. I'm not 'trolling' for responses, this is my problem which I want to solve.
2. How am I supposed to know if it's related or unrelated? We're not all experts when it comes to this so have patients for those who haven't dealt with this problem before. You can't expect to come on here and solve a problem for someone who is an expert in the field.
3. Yes, you said to remove Norton, but it cost me about £40 for Norton 360, so you can see why I'm confused when you just say "remove it".
4. I can follow simple steps, but it seems you're getting angry if something crops up which I think is a potential problem. It won't help if you work like a robot.

Yes I understand your not a 'expert', hence why you came on here, but that also goes the otherway when your given advice on WHAT to do, and you refuse and wallow and flop around instead of HEEDING the advice.

While Norton cost you money (yes I know it costs money!) we are trying to resolve WHAT is (if there is even still) a issue to your crashing after games. Now I can get all technical about what Norton does, how it works, how it blocks things it 'knows better then the user', and so on, but what is the point when we are just 'TESTING' to see if this is a root cause or not? If it isn't then reinstall it back in when we are done (note I said the last things to resolve this would be wiping Windows out, so yeah Norton STILL would be reinstalled! So what is the problem here?).

The only anger I have is having to REPEAT REPEAT REPEAT REPEAT REPEAT (that is how many posts I said the same thing) the same things and you keep coming back with different worries and questions when we have NOT once done the steps AS OUTLINED. How you 'FEEL' about doing the steps as outlined is not a concern, because they ARE the steps that need to be done. Whether you like it or not, whether you feel like a robot or you have the happiest feeling on earth, all has NOTHING to do with "I have a problem, here is a way to determine the ROOT cause of the problem, DO THE STEPS".

I mean really when you get instruction on how to build a bike, do you call the 1-800# and complain that you feel like a robot for HAVING to follow ALL those steps?

Either follow the steps outlined or don't. Doesn't matter to me, it is YOUR PROBLEM, you will have to deal with. Far as I see this case was closed until you can go back and follow the directions as OUTLINED (no short cuts) and as several times asked, TEST IT the way that DOES cause the issue. Because at this point (since the PSU was installed) you haven't specified what is still 'occuring' when it occurs (a repeatable test that 'causes' the issue) and how often it does occur, much less that NONE of the numerous posts I have done have all been ineffective.

I see you've put emphasis on a lot of words there incorrectly. But I can see the kind of tone you're using. I'm going to continue to follow the steps. If something comes up, as I'm following the procedure, and you don't want to help then that's fine.

 

[Conleak]

Would you like to know what solved the problem and how it has came back?

 

[Exaidon]

Would you like to know what solved the problem and how it has came back?

Did you manage to resolve your problem yet? I have the same issues ocurring with similar specs.

 

[jr_187]

Would you like to know what solved the problem and how it has came back?

I have the same/similar problem - occasional blackscreens after exiting certain games. I have a GTX 770, too. Replaced my PSU already but it didn't help. Would be interested in your further approach to solution.

 

[Tom Tancredi]

Did you manage to resolve your problem yet? I have the same issues ocurring with similar specs.

I have the same/similar problem - occasional blackscreens after exiting certain games. I have a GTX 770, too. Replaced my PSU already but it didn't help. Would be interested in your further approach to solution.

Similiar does not mean SAME. Your issues can be any number of things, as I listed THE STEPS to doing the 'basics' FIRST. Please FOLLOW those steps and make a NEW thread for YOUR specific system, and YOUR specific issues.

Example OP issue was PSU too low for GPU, 'your' issue is trying to play WatchDogs on ULTRA settings on your GTX 9600 and wonder what the problem is??? Totally DIFFERENT issues though your 'similar specs' you may believe (we all reading this have NO real clue.. so one step as outlined provides your hardware to tell US what YOU have).

 

[jr_187]

Similiar does not mean SAME. Your issues can be any number of things, as I listed THE STEPS to doing the 'basics' FIRST. Please FOLLOW those steps and make a NEW thread for YOUR specific system, and YOUR specific issues.

Example OP issue was PSU too low for GPU, 'your' issue is trying to play WatchDogs on ULTRA settings on your GTX 9600 and wonder what the problem is??? Totally DIFFERENT issues though your 'similar specs' you may believe (we all reading this have NO real clue.. so one step as outlined provides your hardware to tell US what YOU have).

Hello Tom, thank you for your answer. I'm well aware of the fact that these are probably two different issues. Nontheless, I would like to hear which steps Conleak took to solve his issues. Expecially because he offered to describe his solution.
I found this thread via Google, I already ran trough the whole cascade of driver reinstalling, extensive hardware testing, etc. I am looking for people with similar issues (PCs, which are running perfectly stable during graphic-intense gaming but crashing after exiting) just to get new ideas of what to try next. All the threads from around the internet regarding this kind of issue stem from people using the GTX 770, so I think it could be the cause behind it.

 

[Tom Tancredi]

...
I found this thread via Google, I already ran trough the whole cascade of driver reinstalling, extensive hardware testing, etc. I am looking for people with similar issues (PCs, which are running perfectly stable during graphic-intense gaming but crashing after exiting) just to get new ideas of what to try next. All the threads from around the internet regarding this kind of issue stem from people using the GTX 770, so I think it could be the cause behind it.

Maybe but if "issue stem from people using the GTX 770" then NVidia would be LIABLE (aka you get to sue them for fraud, etc.) and someone would have long ago (as we are on the GTX 9 series now) sued them AND many of the Professionals (Tom's Hardware reviewers, Gamers, etc.) would have made a stink as well and been all over the news. This has not happened so the presumption would then be false especially when ALL the 'other' owners (do a search here in the Forums or reviews say on Amazon on the card) are NOT having any such problems (aka it isn't "just yours").

Second to that, a piece of hardware (GTX 770) can't 'pick' one game to "running perfectly stable during graphic-intense gaming but crashing after exiting" but not do the same exact thing on EVERY and any graphic-intensive use (Game or not, CAD programs, Second Life, Blender, etc.). When we commonly hear this, it is actually a issue with the game from the game MAKER, not the hardware. If it was relative to any number of games, BURN IN TESTING, DIRECTX testing, etc., then we can include hardware, but we would need to include ALL hardware in the calculation. As the software running is stored and pulled from the HDD this could have bad sectors, the HDD passes chunks at a time to the RAM the RAM can be the wrong timing (essential for real-time / intense interactions), the RAM passes it to the CPU which could be too 'low end' for the GPU that it can't pass the data fast enough to meet the GPUs needs, the CPU DECIDES if that 'chunk of data' goes to the SoundCard, Network Card, GPU, etc. could be on the Motherboard it passes across has simple dust bunnies across data points causing random errors or everheating, then the GPU itself what temps does it have, how does it perform during burn in, AND MOST IMPORTANTLY... POWERING all this is the PSU, it is a cheapo bad model that is undervolt then craps out as you go from HIGH demand (Gaming) to LOW demand (show desktop icons) etc. etc. etc.

The " ran trough the whole cascade of driver reinstalling, extensive hardware testing, etc. " try everything till 'something works' (which is a large majority of the untrained / unknowledgable 'posts' you been reading) never has worked. Most techs see it like a monkey hitting with a hammer on a monitor till it 'turns on' when the problem is it isn't plugged in, but the monkey would never look at that logical solution as all it knows it it hits the monitor and it turns on, what more is there?

Based on that, let's try a different direction, (as I said) following a defined set of steps that can provide a proper picture, put your system in a 'known' state, and most of all provide the necessary information for someone like myself / others on here to assess, investigate and solution your issue, rather then just 'telling us' you done 'everything' and your voicing your 'concern' you got ripped off with a bad card to begin with (as most people tend to do).

 

[Exaidon]

Would you like to know what solved the problem and how it has came back?

I have the same/similar problem - occasional blackscreens after exiting certain games. I have a GTX 770, too. Replaced my PSU already but it didn't help. Would be interested in your further approach to solution.

Hey jr_187,
I was able to fix the problem by flashing the BIOS of the graphics card with nvflash. Went smooth and quick without any problems but be careful because in case something happens like your PC crashes whilst flashing the BIOS, you could brick your card. Just to warn you but its actually quite safe
You can find the BIOS for your VGA here: http://www.techpowerup.com/vgabios/
Make sure to select the exact version of your graphics card and after you downloaded the .rom file click and drag it over the nvflash.exe so a window opens and you just have to confirm with "y".
(I also turned off avast! and so on just to make sure nothing could block it etc. but this usually should not be the case)
Let it run through and restart the PC after it finished.
It worked for great for me and I haven't had a crash since. Hope it works for you too 😀