PC Spinning Mouse

[fr0mu2me]

HP Envy pc. Can enter pswd, screen opens, mouse cursor spins in task bar, cursor is white outside of task bar. I can’t Ctrl Alt Del, can’t open desktop icons nor can I seem to open in safe mode. Small Microsoft Windows box opens but is solid white. Tried selecting both white boxes and both go to black with white cursor. Can get to a command line.

 

[rgd1101]

windows 10? exact model of this hp?

 

[fr0mu2me]

I think it is a HP Envy 700-214 i5

 

[rgd1101]

Use the recovery disk to try to recover