Hi:
I'm having problems with the Touchscreen (TS) on my Pavilion all-in-one 27-n190st Desktop. OS is 1903 (10.0.18362). I'm not very knowledgeable about computers. I'm not sure this question is in the correct area of the forum.
The TS stops working. I go into device manager "HID-compliant touch screen". Under Properties, General it says "Currently this hardware device is not connected to the computer (Code 45). Reconnect this hardware device to computer."
The disable/enable is not available when Code 45 is displayed.
Also, Troubleshooting not available for Hardware and Sound when I get the Code 45
With code 45 in effect if I go to Hardware and Sound there's no "configure a device".
The only way to fix the issue is to uninstall the HID-compliant touch screen driver. When I restart the computer the driver is back and will work for most of the day. If I stop using the computer for a few hours the touchscreen stops working and the exact same problem returns.
Under "Events" for TS it says that on 8/8, when this problem started, "Device Migrated". I reinstalled the driver many times since then. On 8/25, it says device not migrated. I can't figure out how to attach the message that I screen-shotted.
Another message says HID NOT migrated "due to partial or ambiguous match".
When the TS is working, under driver "Details", it says no driver files are required or have been loaded for this device.
I ran the "HP PC Hardware Diagnostics Windows Program". I ran component tests under "input devices" mouse/touchpad. At the end it says test "canceled". I don't see a test that specifically covers touchscreen?
It's very frustrating. I hope someone can help.
Thank you.
I'm having problems with the Touchscreen (TS) on my Pavilion all-in-one 27-n190st Desktop. OS is 1903 (10.0.18362). I'm not very knowledgeable about computers. I'm not sure this question is in the correct area of the forum.
The TS stops working. I go into device manager "HID-compliant touch screen". Under Properties, General it says "Currently this hardware device is not connected to the computer (Code 45). Reconnect this hardware device to computer."
The disable/enable is not available when Code 45 is displayed.
Also, Troubleshooting not available for Hardware and Sound when I get the Code 45
With code 45 in effect if I go to Hardware and Sound there's no "configure a device".
The only way to fix the issue is to uninstall the HID-compliant touch screen driver. When I restart the computer the driver is back and will work for most of the day. If I stop using the computer for a few hours the touchscreen stops working and the exact same problem returns.
Under "Events" for TS it says that on 8/8, when this problem started, "Device Migrated". I reinstalled the driver many times since then. On 8/25, it says device not migrated. I can't figure out how to attach the message that I screen-shotted.
Another message says HID NOT migrated "due to partial or ambiguous match".
When the TS is working, under driver "Details", it says no driver files are required or have been loaded for this device.
I ran the "HP PC Hardware Diagnostics Windows Program". I ran component tests under "input devices" mouse/touchpad. At the end it says test "canceled". I don't see a test that specifically covers touchscreen?
It's very frustrating. I hope someone can help.
Thank you.