Question PC Touchscreen Nightmare

[dobe12]

Hi:

I'm having problems with the Touchscreen (TS) on my Pavilion all-in-one 27-n190st Desktop. OS is 1903 (10.0.18362). I'm not very knowledgeable about computers. I'm not sure this question is in the correct area of the forum.

The TS stops working. I go into device manager "HID-compliant touch screen". Under Properties, General it says "Currently this hardware device is not connected to the computer (Code 45). Reconnect this hardware device to computer."

The disable/enable is not available when Code 45 is displayed.

Also, Troubleshooting not available for Hardware and Sound when I get the Code 45

With code 45 in effect if I go to Hardware and Sound there's no "configure a device".

The only way to fix the issue is to uninstall the HID-compliant touch screen driver. When I restart the computer the driver is back and will work for most of the day. If I stop using the computer for a few hours the touchscreen stops working and the exact same problem returns.

Under "Events" for TS it says that on 8/8, when this problem started, "Device Migrated". I reinstalled the driver many times since then. On 8/25, it says device not migrated. I can't figure out how to attach the message that I screen-shotted.

Another message says HID NOT migrated "due to partial or ambiguous match".

When the TS is working, under driver "Details", it says no driver files are required or have been loaded for this device.

I ran the "HP PC Hardware Diagnostics Windows Program". I ran component tests under "input devices" mouse/touchpad. At the end it says test "canceled". I don't see a test that specifically covers touchscreen?

It's very frustrating. I hope someone can help.

Thank you.

 

[Fix_that_Glitch]

Go in to bios and press f9 this will set it to default settings, save and restart. See if this helps at all.

 

[dobe12]

Go in to bios and press f9 this will set it to default settings, save and restart. See if this helps at all.

Hi Fix_that_Glitch:

Thanks for the response. As I said I'm not very computer literate so I'm not sure how do do exactly what you're asking me to do. Is there a video or link you can suggest to show me how to go to bios and press f9?

Also I'm worried about what else on my computer will be affected if I follow these steps.

Thanks again for your response.

 

[dobe12]

I figured out how to get into the bios but I'm not sure about selecting F9 and how it would affect the rest of my computer? Thanks.

https://www.laptopmag.com/articles/access-bios-windows-10

 

[Fix_that_Glitch]

All it is going to do is set it to its optimal/original settings. It wont change any of your programs. It may clear up opposing settings and drivers.

 

[dobe12]

Hi:

I went into startup menu in the bios. I selected F9. It asked me to select boot device. UEF I boot sources were:

Windows Boot Manager
UEF: I IPv4 ... Family Controller
UEF: I IPv 6 ... Family Controller
Legacy Boot Sources

I chose "Windows Boot Manager". It rebooted and touchscreen worked but, it stopped working, as usual since 8/8, after not using it for several hours.

I just noticed that when the touchscreen stops working ... the USB Input Device also has stopped working. It also "Migrated" on 8/8, the same day the HID touch screen migrated. The USB Input device properties says "The device cannot start (CODE 10). "Operation failed".

Most importantly, I also just noticed that Windows 10 1903 version was installed on 8/8/19, which is the day the Touchscreen Driver and the USB input device migrated and these problems started.

I've installed all Windows 10 updates.

Any ideas would be greatly appreciated.

Thanks