I got my PC about 3 days ago and it was working fine with no problems at all the only thing that wasn't working properly was the network. I browsed a couple of webpages before I installed McAfee but they weren't harmful like Facebook and my email after that It was still working fine even the network but after a hour or so I noticed that the speed of my internet dropped dramatically the normal average ping, download and upload speed is: (Ping) : 10 (Download) : 18.50
(Upload) : 2.0 but when I tested it I was shocked. Ping was 600 download speed was 0.50 and upload 0.17 I asked a couple of friends that knew about tech but they didn't help much either so I just searched online and stuff because it wasn't a big deal, they told me to try typing ipconfig in CMD but it didn't work either so I just decided to get a new router because the router's manual (Arris TM802) only had up to windows 7 I tried to search and find drivers for windows 8 but I didn't find anything. but today I decided to boot up the desktop and see if anything has changed but it was stuck in the "dell" boot up screen I waited a couple of minutes but it still was stuck there I tried shutting it down a couple of times but it didn't work either. the router's flashlights are different color on my desktop and my laptop. On my windows 7 laptop it flashes orange on router and green & orange on the cable but it the desktop it flashes green on router and red & yellow on cable. some people told me it could be a virus but I full scanned my PC and it didn't find anything.
By the way I used internet speed test and my PC is a Dell XPS 8500 special edition my monitor is a 20" Dell IN2030M.
Please help me I'm really frustrated right now
(Upload) : 2.0 but when I tested it I was shocked. Ping was 600 download speed was 0.50 and upload 0.17 I asked a couple of friends that knew about tech but they didn't help much either so I just searched online and stuff because it wasn't a big deal, they told me to try typing ipconfig in CMD but it didn't work either so I just decided to get a new router because the router's manual (Arris TM802) only had up to windows 7 I tried to search and find drivers for windows 8 but I didn't find anything. but today I decided to boot up the desktop and see if anything has changed but it was stuck in the "dell" boot up screen I waited a couple of minutes but it still was stuck there I tried shutting it down a couple of times but it didn't work either. the router's flashlights are different color on my desktop and my laptop. On my windows 7 laptop it flashes orange on router and green & orange on the cable but it the desktop it flashes green on router and red & yellow on cable. some people told me it could be a virus but I full scanned my PC and it didn't find anything.
By the way I used internet speed test and my PC is a Dell XPS 8500 special edition my monitor is a 20" Dell IN2030M.
Please help me I'm really frustrated right now