Question Peripherals Randomly turning off

[DeanPrins]

Hi,

I've been having some issues with my headset and mouse in particular where they would stop working in certain games that I play. There would be like a small little lag spike while playing and then either my mouse would stop working or my headset or sometimes even both. The strange thing is that my mouse's RGB is still working meaning its getting power. The only way that I have managed to fix it is by unplugging the device and plugging it back in. And my keyboard never has this issue.

Peripherals being used , Logitech G502 wired mouse (a few years old) and Steel Series Artic 7+ Wireless Headsets ( 4 months old).

Fixes tried:
Latest firmware downloaded
Clean Win11 reinstall
On-board memory activated on the mouse and not running it on G-Hub
Changed USB power settings in device manager

System specs:
Win 11 Pro
64x
So any advice on what I can try/install to see where the problem could be?

Only resolution might then have to be to replace my peripherals.

 

[Colif]

What PSU do you have?

USB items can be first to be turned off if PC is running low on power. If it happens in game, its when PC is under load.

 

[DeanPrins]

It's a Gamdias 750W Gold Rated PSU. Any way for me to test the PSU for this?

 

[Colif]

Best test is a multi meter as software isn't always accurate.

multimeter https://www.lifewire.com/how-to-manually-test-a-power-supply-with-a-multimeter-2626158

or in the BIOS to check the +3.3V, +5V, and +12V. - https://www.lifewire.com/power-supply-voltage-tolerances-2624583

BIOS scores not overly useful as PC isn't under load in there.

I don't know that brand and there aren't many reviews of the PSU out there. Their gold PSU are meant to be okay. The others have been known to be bad. You probably better off with something from Corsair or Seasonic, depends on what gear is in PC. If its a good PC, you need a good PSU.

 

[DeanPrins]

Thanks bud, will check it out.

Will buy a new PSU and see if the problem persist.
Appreciate the input.

 

[Ralston18]

And if the problems continue then take a look in Reliabiilty History/Monitor and Event Viewer.

Either one or both tools may be logging some error code, warning, or even an informational event just before or at the time of the noted issues.

 

[DeanPrins]

Thanks gents. Installed a new NZXT C850 today , let's see how it goes.

 

[DeanPrins]

Issue is resolved. Haven't had any peripherals turned off , so that extra 100W was clearly needed. Thanks for all the replies.