Personal security removal

[Montoya1]

Hello,I want to remove this program ASAP and don't know how because it won't let me uninstall.

 

[Matan Eldan]

Take a look in these guides:

http://www.bleepingcomputer.com/virus-removal/remove-personal-security
http://www.myantispyware.com/2009/12/01/how-to-remove-personal-security-uninstall-instructions/

 

[Dogsnake]

What program are you trying to uninstall

 

[Matan Eldan]

Personal security.

 

[graywolf]

It's malware disguised as an anti-virus, DogSnake.

 

[Dogsnake]

Yes I know I did not catch the meaning of the title DOH! my bad. As to its removal, the referenced guides usually work in about 80% of the cases. This ah heck can write to the system restore points also. If you can not find a restore point that solves the problem, it is a good idea to delete them as part of the cleaning routine and not turn S.R. back on until you know the machine is clean. This link provides a list of associated files. I suggest that after using Malwarebytes a system inspection is done to insure none of these remain. If any are found you may have to go into safe mode to delete them.

http://remove-malware.net/how-to-remove-personal-security-rogue-anti-spyware/

 

[tominfl]

I followed the routine outlined, went almost all through the scan, found 9 bad files then the system shut down. When restarted it shuts down immediately after GoBack stops. Maybe this is now a variant that uses your info to make it worse????

Can you help???

 

[aford10]

The first thing to do, is try to remove all infections. Boot into safe mode with networking (F8 on startup). Download, install, and update malwarebytes. Then do a full system scan.
www.malwarebytes.org/

As tominfl has experienced, sometimes the damage has been done to system files. In a case like that, the easiest fix, is to do a windows repair. This process is similar to a windows install, but it simply replaces system files. It won't effect user data at all. Here's a guide on how to use the startup repair.
http://www.bleepingcomputer.com/tutorials/tutorial148.html

 

[Guest]

Hello,I want to remove this program and don't know how because it won't let me uninstall.

 

[aford10]

Hello,I want to remove this program and don't know how because it won't let me uninstall.

Follow the instructions to use Malwarebytes. That will remove the infection.

 

[Mousemonkey]

Best answer selected by mousemonkey.

 

[Mousemonkey]

This topic has been closed by Mousemonkey