[SOLVED] Ping but Can't Browse!

[curtistoms]

Hi all,

I have a very frustrating issue: I can successfully "ping" website names from the command line, but all of my internet browsers say "page cannot be displayed" or "Server not found."

Machine:
Win7 x64
Dell Inspiron 15

I have tried everything I can think of:

1. Basics: WiFi switch, network cables.
2. Repair Adapter.
3. Reinstall Drivers.
4. Boot in Safe Mode w/ Networking.
5. Virus/Malware/Rootkit/Adware Scans.
6. Ran Norton Removal Tool (even though I didn't have Norton).
7. ipconfig /release /renew.
8. Flush DNS.
9. netsh winsock reset.
10. No proxies set -> all default obtain automatically.
11. Uninstall all 3rd Party Firewalls/Antivirus, turn off Windows Firewall.
12. Check hosts.ini has 127.0.0.1 localhost.

I think it must be a Windows setting since it still happens in Safe Mode with Networking, but that's just my hunch.

I'm really stuck on this one and would appreciate any help.

Thank you very much!

 

[damoon goshtaei]

Hi all,

I have a very frustrating issue: I can successfully "ping" website names from the command line, but all of my internet browsers say "page cannot be displayed" or "Server not found."

Machine:
Win7 x64
Dell Inspiron 15

I have tried everything I can think of:

1) Basics: Wifi switch, network cables
2) Repair Adapter
3) Reinstall Drivers
4) Boot in Safe Mode w/ Networking
5) Virus/Malware/Rootkit/Adware Scans
6) Ran Norton Removal Tool (even though I didn't have Norton)
7) ipconfig /release /renew
8) Flush DNS
9) netsh winsock reset
10) No proxies set -> all default obtain automatically.
11) Uninstall all 3rd Party Firewalls/Antivirus, Turn Off Windows Firewall
12) Check hosts.ini has 127.0.0.1 localhost

I think it must be a Windows setting since it still happens in Safe Mode with Networking, but that's just my hunch.

I'm really stuck on this one and would appreciate any help.

Thank you very much!

If you can ping a host but not open it in a browser, then I suspect that your browser settings have been compromised. Check for any proxy settings that may have been configured by malware. Furthermore, try using a different browser.

thanx. its work.

 

[kruks17]

Being Able to ping website & unable to open in any browser is really frustrating. Well tried a hell lot of options & don't want to reset my windows.

Finally found one command that set it all straight.

What to do?

1. Run Command Prompt as Administrator
2. Type: netsh winsock reset
3. It will ask for a restart
4. Restart & its all working just fine.

 

[fakenameQ]

OK the same happened to me and this is how I fixed it.

Situation-
I am running a hotspot from my linux machine and was the sharing net (which I was getting through a dongle).

Solution-
Manually set the DNS preference of the connected machines to 8.8.8.8 (google's DNS server) or 8.8.4.4 (Also do this for IPv6 if you want).

Cheers

 

[ContractOne]

Having same issue and I have tried all of the solutions above.
Windows Server 2008 R2 Ent can ping cdw.com. google.com but IE, Firefox & Chrome (all new installs) cannot resolve a website.
I have a number of desktops running on the same network with the same network settings (gateway, DNS etc.) all static. The desktops can hit the internet through a browser but a number of the servers cannot.
All computers say they are connected to the internet in network settings.

 

[optitech]

Hi, i just come here looking for solution but i somehow i figured it out to solve this issue.

Here how:

1. Open CMD and type ipconfig /registerdns

Then my try open your webpage again.

 

[kymummer]

kruks17 solution ... "netsh winsock reset" from cmd/administrator worked for me

 

[Majidak]

I upgraded Win 7 to Win 7 to repair it, and had the same issue. I tried a few of the above solutions, none of them worked, but uninstalling my antivirus. I just uninstalled ESET smart security, and my internet connection works fine now.

 

[shivar23]

I had the same problem and this was resolved after setting the config shown below in my Win 7 laptop:

Control panel -> Network and Sharing Center -> Change adapter setting -> right click on connection & click on properties -> TCP/IPv4 - Properties -> Obtain DNS server address automatically

I was using my laptop in another country after obainting a temporary internet connection and looks the ISP have changed the above setting with preferred DNS server IP and apparently this caused the issue when I returned to my home country.

 

[Matthew Brown]

Hmm.... try this people. Go to Start>Run and type in CMD and press enter. Run these commands.

C:
cd "\WINDOWS\system32\drivers\etc"
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
netsh winsock reset all
netsh int ip reset all

This should really wipe everything IP/TCP/DNS related, so that would probably fix it. Often, the problem is that the hosts file has been corrupted and, in turn, stops everything from functioning without any real visible signs.. Anyways, good luck.

 

[springerrr]

I did just this:

+ re-set winsock using: netsh winsock reset catalog (resets winsock entries)
+ re-set TCPIP stack using: netsh int ip reset reset.log hit (resets TCP/IP stack)

Worked!! Thanks EdSec!!

 

[JertexSpatz]

Re: Can Ping, but not browse the Internet . . . . Excellent Response:

The following steps have restored Internet access from my browsers on two different machines. Thank you



1) Virus scan with Malwarebytes and SuperAntispyware
2) Full Scan with whatever installed (and updated) Antivirus is installed, we like AVG
3) Flush DNS
4) From a command prompt with administrator privileges "netsh winsock reset" - reboot
5) No proxies set -> all default obtain automatically.
6) Temorarily disable A/V then Firewall
7) Check "hosts" file only has 127.0.0.1 localhost and pointing to the server

So far we have successfully repaired an XP and a Windows 7 Pro computer, We are scheduling a road trip to update a 2003 server with the same issue.

Thank you

David Spatz ~ Jertex Networks ~ www.Jertex.com

 

[mpadorable]

Hi curtistom

Try to run Complete Internet Repair. THAT'S ALL!!!


Regards

Myk Adorable
mpadorable@hotmail.com

 

[ibbbu]

Hi all,

I have a very frustrating issue: I can successfully "ping" website names from the command line, but all of my internet browsers say "page cannot be displayed" or "Server not found."

Machine:
Win7 x64
Dell Inspiron 15

I have tried everything I can think of:

1) Basics: Wifi switch, network cables
2) Repair Adapter
3) Reinstall Drivers
4) Boot in Safe Mode w/ Networking
5) Virus/Malware/Rootkit/Adware Scans
6) Ran Norton Removal Tool (even though I didn't have Norton)
7) ipconfig /release /renew
8) Flush DNS
9) netsh winsock reset
10) No proxies set -> all default obtain automatically.
11) Uninstall all 3rd Party Firewalls/Antivirus, Turn Off Windows Firewall
12) Check hosts.ini has 127.0.0.1 localhost

I think it must be a Windows setting since it still happens in Safe Mode with Networking, but that's just my hunch.

I'm really stuck on this one and would appreciate any help.

Thank you very much!

"I dont think this is exact solution but it works for me...


Just Restore your system to earlier "Restore Point" so it may work after that...

thank u....

 

[xontic]

i got this problem 5 hours ago but i was unable to fix it i cant open webpages or open steam, origin, skype and etc. what can i do ??? i have tried almost everything. and i did nor install or uninstall any thing it just happened when i came home.

 

[Patrick Wever]

Hello,

I'm having the same problem and tried all solutions mentioned in this post. ping -t resolves host name just fine and keeps going without packet loss.

Any browser I'm using (Chrome, Firefox, Safari, IE, all latest versions) is unable to connect to the Internet. Even using Perl with LWP won't work.

Using my iPhone as a Personal hotspot... and all works fine! Other devices (iPhones, iPads, computers) using the same wireless router have no problem.

Any ideas what;s going on?

Regards,

Patriick

 

[scotiwis]

I have the exact same issue - intermittently - page cannot be displayed (on any browser), but can ping sites no problem. Only way to solve each time is to reboot the machine. I have tried EVERYTHING mentioned on this post and the issue persists. I've had the issue on my laptop (Dell E6540) since I got the machine a year ago - I had it with Windows 7, Windows 8, and Windows 8.1 on the laptop.

 

[antoniotronn]

my avast was acting up too. disabled avast and browsing worked.
uninstalled avast completely, reinstalled and browsing worked.
thanks @edioilha for the tip!

 

[matman_mo]

I can ping sites through the cmd prompt and see other win7 computers and share files. All browsers time out when I type in standard yahoo or google addresses. A couple of weeks ago I lost Chrome and couldn't browse with it, but IE and firefox still worked. I quit trying to solve that problem after a couple of hours and just quit using Chrome.

I tried everything mentioned. No success. I switched off the windows firewall and it still didn't work. All netsh comments were completed but I still couldn't see browse with any browsers.

The issue was with bitdefender and an update that was made.. Rather than uninstall bitdefender through add/remove programs, there was an option to repair. These solutions don't usually work but this time it did and now I can browse.

Advice: Try the netsh options since they are pretty fast. If that doesn't work, you should reinstall or repair your antivirus before getting to sophisticated with resolving the issue.

 

[upuu]

I have been able to successfully ping a site but I haven't been able to get on it.

 

[mnace1]

Being Able to ping website & unable to open in any browser is really frustrating. Well tried a hell lot of options & don't want to reset my windows.

Finally found one command that set it all straight.

What to do?

1. Run Command Prompt as Administrator
2. Type: netsh winsock reset
3. It will ask for a restart
4. Restart & its all working just fine.

kruks17 solution ... "netsh winsock reset" from cmd/administrator worked for me

Hey man I really can't describe my feelings now! I don't know what to say!
The only thing exist in my mind is you saved my life man, I can't live without internet! thank you, thanks god!

just typed in command prompt:
netsh
winsock
reset
=> and magic happened and save my life



_________
my problem description was:
http://www.tomshardware.com/answers/id-2422087/weird-internet-connectivity-problem.html

 

[Urbansoul Design]

Using the netsh winsock reset method didn't work for us. We followed a guide that suggested using HitmanPro. It found corrupt data in the winsock and deleted it.

 

[thill1976]

I had a similar issue. The first time I came accross it I ended up restoring to factory settings. It turns out the windows updates that were done or another update at the same time installed a cisco vpn client. msconfig could not disable the service so despite my best efforts I had to disable it via the registry. That resolved the issue.

Hopefully this will help someone else.

 

[jonnye1]

Aaarrrrggghhhh!!!!!

Disabled Avast anti virus and HayPresto!!!!!

4 hours of tearing my hair out!

Thank god for that - really didn't want to re-install windows!

 

[eyecantell]

I was having a similar issue.

DLINK Router. If i connected directly to modem it was not problem, but wireless and direct connections to the router could not browse the internet.

I could ping google.com from the router interface, but not from the command line.
I was able to ping 64.233.177.113 (a google site) from the command line but ping google.com would fail the lookup.

SOLUTION
Restored router to factory settings and reconfigured. All seems to be working now. hth.

 

[Yeni84]

Hello, Matthew Brown,
Your solution solved my problem.
You suggested:
Go to Start>Run and type in CMD and press enter. Run these commands.
C:
cd "\WINDOWS\system32\drivers\etc"
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
netsh winsock reset all
netsh int ip reset all

Thank you a lot. Actually my girl cousin thanks you also; because her PC had the problem. Behavior was like this: typing www.google.com showed page cannot be displayed, ping in www.google. com did not work (cannot find host), ping in IP of google is ok, browsing from mobile phone on WiFi is ok, reset pc and set DNS to 8.8.8.8 did not solve.
But your solution solved it. Many thanks again. Yeni and Isra, Romania
PS: If not logged in as Administrator, in start/Accessrories/righ click Command Prompt and choose Run as Administrator. And then type the commands.