Hi all,
I moved house in June of last year and have been experiencing issues with my connection from the off. To most users, it would be a bit of a shrug issue. When streaming, it occasionally stops and buffers or lowers the quality but no big deal. However, I play an online racing game (iRacing) where the issue is far more of a nuisance. I was first put onto pingplotter by the staff at iRacing when I was trying to find out why opponents were disappearing all the time and occasionally getting booted from server.
To cut a long story short, I have observed that from around 4pm through to 7am (current UK darkness hours) everyday I get frequent & severe packet loss accompanied by download speed slow downs to ~0.1Mbps for 10-15s at a time.
Here is a 36hr plot finishing at 0630 this morning: https://ibb.co/WHxPTT7
(there are a few marked events on there where i tried to reset the router and changed my PC's DNS address to see if those helped at all.)
The symptoms seem like an overloaded ISP network due to it's start time (people come home from work/school) but why would that last all night once most people have long since gone to bed?
After months of complaining to my ISP, it was finally escalated so that an Openreach (the company that owns the UK physical phone/network infrastructure) engineer visited my home. It was during the day so he was unable to see any of the packet loss events and declared the line to be clean delivering better than average speed. I showed him various pingplots and StarTrinity CST logs and he suggested there could be a an interference (REIN) problem either with the router or somewhere along the phone line. I have done some cursory checks on home appliances with an AM radio and also walking around my neighborhood but nothing leaps out (and I don't know what i'm listening for particularly). I've noticed some streetlights make ALOT more noise than others, could it be something like that??
I have replaced all hardware between the router and the socket where it enters my home. I have also tried a different router but the same behavior is displayed.
Any ideas on what could be causing this and how to convince my ISP that they need to look at it, are welcome.
Also, any suggestions of further data gathering tests can try to narrow this down:
Peat
I moved house in June of last year and have been experiencing issues with my connection from the off. To most users, it would be a bit of a shrug issue. When streaming, it occasionally stops and buffers or lowers the quality but no big deal. However, I play an online racing game (iRacing) where the issue is far more of a nuisance. I was first put onto pingplotter by the staff at iRacing when I was trying to find out why opponents were disappearing all the time and occasionally getting booted from server.
To cut a long story short, I have observed that from around 4pm through to 7am (current UK darkness hours) everyday I get frequent & severe packet loss accompanied by download speed slow downs to ~0.1Mbps for 10-15s at a time.
Here is a 36hr plot finishing at 0630 this morning: https://ibb.co/WHxPTT7
(there are a few marked events on there where i tried to reset the router and changed my PC's DNS address to see if those helped at all.)
The symptoms seem like an overloaded ISP network due to it's start time (people come home from work/school) but why would that last all night once most people have long since gone to bed?
After months of complaining to my ISP, it was finally escalated so that an Openreach (the company that owns the UK physical phone/network infrastructure) engineer visited my home. It was during the day so he was unable to see any of the packet loss events and declared the line to be clean delivering better than average speed. I showed him various pingplots and StarTrinity CST logs and he suggested there could be a an interference (REIN) problem either with the router or somewhere along the phone line. I have done some cursory checks on home appliances with an AM radio and also walking around my neighborhood but nothing leaps out (and I don't know what i'm listening for particularly). I've noticed some streetlights make ALOT more noise than others, could it be something like that??
I have replaced all hardware between the router and the socket where it enters my home. I have also tried a different router but the same behavior is displayed.
Any ideas on what could be causing this and how to convince my ISP that they need to look at it, are welcome.
Also, any suggestions of further data gathering tests can try to narrow this down:
- Would using a VPN reroute my requests away from the first ISP IP address?
- I would like to run the same pingplotter test from a neighbors home to see if they get the same.
- ?
Peat
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