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Question pixma printer wont connect on setup, please help

seteven

Commendable
Jul 12, 2017
15
0
1,510
0
hi folks

im trying to set up my Pixma MG2560 printer. as i work through the set up, i get to the part that trys to connect printer to the usb.. ive tried a few other usb cables, one brand new one, it worked and connected fine with laptop, any ideas why this isnt connecting to the computer?

any help at all from you gujys would be much appreciated, it just wont connect
 

seteven

Commendable
Jul 12, 2017
15
0
1,510
0
hi Alabalcho, thanks for your reply

I tried another usb port and it still has the same issue, i have a keyboard and mouse into other usb ports that work, it says 'printer detected and please wait until installation completes, then after about 5 minutes it says 'The printer is not detected, check the connection'. ive made sure i onlyconnect and power on the printer after the installation is done and when i am prompt. cant see to work out why this is not working, any ideas guys?

thanks heaps
 

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