Please help!!! Ryzen 1700 with Gigabyte B350 gaming 3 Screen Random Freeze Problem

[Klaus3331]

I've used it for a month. The CPU was overclocked to 3.8GHz @1.35V. The temperature is normal both at idle or under load. And it can run Prime95 stress testing for 30+ minutes without any problem. I recently noticed that the screen would freeze randomly at a frequency of once every day. When it freezes, the system isn't under heavy load. Usually it's when I browse Internet or use other non-demanding software. The screen would freeze for half a minute, not responding to any input from keyboard and mouse. After that, BSOD would appear briefly (about a few seconds), before the system goes into black screen without any display. The fan is running at full speed when it's in black screen. And the error LED for CPU and Memory on MB flashes alternatively. I have to push the reset button to reboot the system.

The memory I am using is G.SKILL Aegis 16GB (2 x 8GB) DDR4 2400 (Model: F4-2400C15D-16GIS) . I turned on the XMP and ran it at 2400MHz. It was from my old Intel system and didn't have any problem on my old system. But it's not on the supported list of Ryzen 1700. I have updated my BIOS to the newest version (F7). And this problem persist on both the older version and the current version of BIOS.

I will try to turn off the XMP and let it run at 2133MHZ. I'm not sure whether this would solve the problem.

 

[elbert]

Check your video card using furmark benchmark.
http://www.ozone3d.net/benchmarks/fur/

 

[nonsleeper]

Screen freeze or black screen while browsing or in idle is usually the GPU. My R9 390 did that, I returned it and changed it to a new one and all was fixed.
If it runs stress test for 30+ stable then it is highly unlikely to be the CPU.

You would be better off buying the correct RAM for Ryzen as it is new and all DDR4 so far are designed and optimised on intel platforms. However, you can check you memory with memtest to make sure it is stable but the most likely suspect I would say is your GPU.

My GPU was even stable in benchmarks/games/stress tests but it would crash and freeze in idle/browsing. I think it had to do with the voltage/frequency that the GPU downclocked itself to preserve power.

 

[Klaus3331]

Screen freeze or black screen while browsing or in idle is usually the GPU. My R9 390 did that, I returned it and changed it to a new one and all was fixed.
If it runs stress test for 30+ stable then it is highly unlikely to be the CPU.

You would be better off buying the correct RAM for Ryzen as it is new and all DDR4 so far are designed and optimised on intel platforms. However, you can check you memory with memtest to make sure it is stable but the most likely suspect I would say is your GPU.

My GPU was even stable in benchmarks/games/stress tests but it would crash and freeze in idle/browsing. I think it had to do with the voltage/frequency that the GPU downclocked itself to preserve power.

Thanks for reply. I've stress tested the GPU with Furmark for 30 minutes. And it ran without any problem. It's a gtx1050. For now, I would downclock the CPU to 3.7Ghz and disable XMP to see if the problem persists.

But the ram is so expensive recently. I might consider change them when the price drops.

 

[elbert]

Change your power settings to performance to make sure its not windows starving the system of power. Check your drives for bad sectors and swap sata cables and sata ports of drives.

 

[Klaus3331]

Change your power settings to performance to make sure its not windows starving the system of power. Check your drives for bad sectors and swap sata cables and sata ports of drives.

I'm using Ryzen optimized power plan. And my main drive is SSD, so I don't think there is any bad sector problem😉

 

[Benjiwenji]

Has the problem reoccurred since you downclocked to 3.7?

1. 30 mins under P95 is NOT indicative of system stability. Try 3-4 hours. Many Overclockers are also shifting to AIDA64 stress test. My guess is that the OC, either CPU, RAM, or both, was never stable to begin with.

2. Is your BIOS up-to-date? Are you running AGESA 1.0.0.6? I know you said current, but is it AGESA 1.0.0.6? Make sure you're running the latest BIOS from Gigabyte especially since AM4 is brand new.

3. Lastly, what's your PSU? That might matter.

From my experience with my 1700, 3.7 to 3.8 took a jump in voltage. 1.29v to 1.34v. Curiously, what's your cooler and what temps are you getting at 1.35v?

 

[Klaus3331]

Has the problem reoccurred since you downclocked to 3.7?

1. 30 mins under P95 is NOT indicative of system stability. Try 3-4 hours. Many Overclockers are also shifting to AIDA64 stress test. My guess is that the OC, either CPU, RAM, or both, was never stable to begin with.

2. Is your BIOS up-to-date? Are you running AGESA 1.0.0.6? I know you said current, but is it AGESA 1.0.0.6? Make sure you're running the latest BIOS from Gigabyte especially since AM4 is brand new.

3. Lastly, what's your PSU? That might matter.

From my experience with my 1700, 3.7 to 3.8 took a jump in voltage. 1.29v to 1.34v. Curiously, what's your cooler and what temps are you getting at 1.35v?

Thanks for helping. I have increased the Vcore to 1.37v (although most time runs at 1.356v) and the voltage of RAM by 0.05v to 1.25v to see if this stabilises things downs. I stress tested the CPU in aida64 for an hour, and nothing went wrong. I will continue to observe if the system is stable in daily uses. BTW, the cooler I use is Cooler Master Hyper 212 LED. The temp settles at 74 degrees under stress testing, compared to over 90 degrees using the stock cooler.

Here's my specification:
CPU: Ryzen 1700
MB: Gigabyte B350 Gaming 3
RAM: GSKILL 16GB 2400MHZ (model not on the support list of Ryzen)
Graphics: EVGA Gtx 1050
PSU: Rosewill Bronze 1000w

 

[Benjiwenji]

Yup, upping the voltage or lowering the clock speed will help stabilize. Just be mindful that AMD suggests no more than 1.45v as absolute max voltage for ryzen, and 1.35v as safe limit for 24/7 machine.

You can also safely up your RAM voltage to 1.35v.

 

[Klaus3331]

I've never encountered any freezing problem after I increased the voltage to 1.37V(actual 1.356V). The clock remains at 3.825GHz. Thanks everyone for helping.