I am posting this under computer shops and bad support.
Being a frequent customer of online computer shops, I constantly search pricewatch.com for the best products, cheapest and flat rate S&H and close stores (shorter delivery time).
I found this store www.pcinfnity.net. It’s a cheesy site, poor graphics, poor quality site and whatever, but I figured hey, its cheap. First I bought a few parts from them here and there. Most were fine (that I remember). Then I decided to buy a system for them for a relative. I didn’t have the time to build one. It was cheap enough so I did it. I also read their refund guarantee statement which stated systems have full returns within 30 days.
A couple of months ago I ordered a duron 600 with gigabyte mboard and 64MBPC133 ram, 8x4x burner (advertised with adaptec) software etc. I spoke to the salesperson on the phone to confirm that the chip was indeed duron because the mboard they paired with the system was the gigabyte 71X clearly a slot A, not socket A. I mention this because after my relative got the computer, they had a problem wit some minor crashes and the 8x cd-rw drive not burning above 2x. I went over there to check it out and I loaded software to test the functionality of the system (winamp, office2000, netzero etc.) I popped open the tower and low and behold, a slot A Athlon. I checked the ram, and a clear white sticker saying PC100 appeared. On top of that, they had the nerve to send an illegally copied version of adaptec software with the system. Coupled with the burner and stability problems, I arranged for them to return that P.O.S. system and they did.
Several weeks later, they got their tower back. I haven’t been able to get there to confirm the new configuration, but they continue to have crashing problems. The cd-rw is about the only thing they have fixed. My relative complains about it crashing several times in a row, not being able to run ANY programs reliably. He experiences crash after crash and reboot failures, leading to overall refusal to boot. He’s on the verge of destroying that computer with his bare hands.
I’ve called the company several times to try to arrange a return but they claim that the 30 days has passed. I tell them that the reason the 30 days has passed is because they took most of that time to fixed THEIR ORIGINAL PROBLEMS. I think this is ridiculous. DO NOT PURCHASE FROM THIS STORE. Someone, please help me. I guess im guilty of being stupid for buying from that cheesy a** site. Can someone please tell me how to get a refund or something? What legal action can I take? Is there any way I can get money back? Boycott their store. Perhaps you all can order their products and then refuse delivery and have them waste shipping. My relatives are pissed. I’m pissed. Be pissed with me. Thanx for your time.
Being a frequent customer of online computer shops, I constantly search pricewatch.com for the best products, cheapest and flat rate S&H and close stores (shorter delivery time).
I found this store www.pcinfnity.net. It’s a cheesy site, poor graphics, poor quality site and whatever, but I figured hey, its cheap. First I bought a few parts from them here and there. Most were fine (that I remember). Then I decided to buy a system for them for a relative. I didn’t have the time to build one. It was cheap enough so I did it. I also read their refund guarantee statement which stated systems have full returns within 30 days.
A couple of months ago I ordered a duron 600 with gigabyte mboard and 64MBPC133 ram, 8x4x burner (advertised with adaptec) software etc. I spoke to the salesperson on the phone to confirm that the chip was indeed duron because the mboard they paired with the system was the gigabyte 71X clearly a slot A, not socket A. I mention this because after my relative got the computer, they had a problem wit some minor crashes and the 8x cd-rw drive not burning above 2x. I went over there to check it out and I loaded software to test the functionality of the system (winamp, office2000, netzero etc.) I popped open the tower and low and behold, a slot A Athlon. I checked the ram, and a clear white sticker saying PC100 appeared. On top of that, they had the nerve to send an illegally copied version of adaptec software with the system. Coupled with the burner and stability problems, I arranged for them to return that P.O.S. system and they did.
Several weeks later, they got their tower back. I haven’t been able to get there to confirm the new configuration, but they continue to have crashing problems. The cd-rw is about the only thing they have fixed. My relative complains about it crashing several times in a row, not being able to run ANY programs reliably. He experiences crash after crash and reboot failures, leading to overall refusal to boot. He’s on the verge of destroying that computer with his bare hands.
I’ve called the company several times to try to arrange a return but they claim that the 30 days has passed. I tell them that the reason the 30 days has passed is because they took most of that time to fixed THEIR ORIGINAL PROBLEMS. I think this is ridiculous. DO NOT PURCHASE FROM THIS STORE. Someone, please help me. I guess im guilty of being stupid for buying from that cheesy a** site. Can someone please tell me how to get a refund or something? What legal action can I take? Is there any way I can get money back? Boycott their store. Perhaps you all can order their products and then refuse delivery and have them waste shipping. My relatives are pissed. I’m pissed. Be pissed with me. Thanx for your time.
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