5 seconds to vent, then the question.
For about 2 years now, since moving into a new office. We realized how bad Time Warner Business Cable really is. There are absolutely no words to describe this. Inept on the ground techs, careless in office techs.
They always rush to claim that hardware isn't working. We bought 3 routers, everything is working. At some point, we connected directly to their router, and they still said that
QUESTION:
3 out of 4 techs will usually claim that the internet hasn't been down and modem has been online for the last 2 weeks, but then 1 out of 4 techs will admit there is a problem. The internet in the entire office gets disconnected and reconnected within 10 seconds. How can i track the connectivity and create reports so i can prove to them that there is a problem.
its not like a traditional Time Warner 3 day outage. Its periodic 15 second disconnects, which they often try to claim they don't see, but the internet get disconnected for all computers simultaneously.
Please help... thank you..
For about 2 years now, since moving into a new office. We realized how bad Time Warner Business Cable really is. There are absolutely no words to describe this. Inept on the ground techs, careless in office techs.
They always rush to claim that hardware isn't working. We bought 3 routers, everything is working. At some point, we connected directly to their router, and they still said that
QUESTION:
3 out of 4 techs will usually claim that the internet hasn't been down and modem has been online for the last 2 weeks, but then 1 out of 4 techs will admit there is a problem. The internet in the entire office gets disconnected and reconnected within 10 seconds. How can i track the connectivity and create reports so i can prove to them that there is a problem.
its not like a traditional Time Warner 3 day outage. Its periodic 15 second disconnects, which they often try to claim they don't see, but the internet get disconnected for all computers simultaneously.
Please help... thank you..