[SOLVED] Please help with dump files

[boniek1983]

Hi please help with BSOD on Windows 11. (laptop is Razer Blade i7 7th gen ).
I upload last 3 dump files.
DMP Files

I tried clean install of Windows 11. Checked RAM with memtest86.
Thanks

 

[Colif]

Conversion of reports - link - Run as Fiddle to see results

File: 090722-8781-01.dmp (Sep 7 2022 - 20:13:17)
BugCheck: [FAULTY_HARDWARE_CORRUPTED_PAGE (12B)]
Probably caused by: memory_corruption (Process: MemCompression)
Uptime: 0 Day(s), 3 Hour(s), 05 Min(s), and 40 Sec(s)

File: 090722-8625-01.dmp (Sep 7 2022 - 10:59:28)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)]
Probably caused by: memory_corruption (Process: dwm.exe)
Uptime: 0 Day(s), 3 Hour(s), 26 Min(s), and 17 Sec(s)

File: 090622-8640-01.dmp (Sep 7 2022 - 04:34:53)
BugCheck: [KERNEL_SECURITY_CHECK_FAILURE (139)]
*** WARNING: Unable to verify timestamp for WdFilter.sys
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 2 Hour(s), 43 Min(s), and 50 Sec(s)

what storage do you have? Make/models? Do you know?

try running crystaldiskinfo on the drive(s) and it will check health and also tell you what they are (blue icon) - https://crystalmark.info/en/

first one could be storage drives. The page in the error is on page file which is on the C drive.
Second looks like GPU drivers
bottom error caused by windows defender which is unusual - Microsoft programs don't cause BSOD normally

Something not quite right here. If the C drive is the cause of error 1, it might mean the other 2 errors also are. Corruption can corrupt (who knew)

Razer Blade 15?
What gpu? there seem to be a few of them. I can see your CPU with a 1060 & a 2070 in that laptop.

 

[boniek1983]

Hi, SSD is WD Black SN750 1TB, GPU is 1060 max-q. SSD is brand new.

 

[Colif]

Guess we might as well confirm its okay
https://support.wdc.com/downloads.aspx?p=279

Appears to be a newer BIOS than one you on - https://mysupport.razer.com/app/ans...lade-15”-advanced-(2018)-|-rz09-0238x-support

I would download newer drivers from Nvidia

Aug 13 2018

nvlddmkm.sys

Nvidia Graphics Card driver http://www.nvidia.com/

Can update LAN drivers too:
download Win11 Auto Installation Program (NetAdapterCx) from under windows header here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software
run this and see what new Intel it has - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

 

[boniek1983]

Hi sorry for late reply. I updated today firmware on SSD, BIOS is fully updated (rz09-02705). All the drivers are now fully installed, will update new dmp file if any BSOD appeared.
Many thanks

 

[boniek1983]

Hi just got another BSOD here is the dmp file:
DMP File

 

[Colif]

Well, that is a shame

Conversion of dumps
report - Click run as fiddle to see report

File: 091622-10046-01.dmp (Sep 16 2022 - 23:59:39)
BugCheck: [CRITICAL_PROCESS_DIED (EF)]
Probably caused by: memory_corruption (Process: svchost.exe)
Uptime: 3 Day(s), 1 Hour(s), 57 Min(s), and 39 Sec(s)

did you check the WD drives health?

right click start button
choose Windows Terminal (admin)
if it doesn't open as Powershell, select it using the arrow in title row
copy/paste this command into window:
Repair-WindowsImage -Online -RestoreHealth
and press enter
Then type SFC /scannow
and press enter
Restart PC if SFC fixes any files as some fixes require a restart to be implemented
First command repairs the files SFC uses to clean files, and SFC fixes system files
SFC = System File Checker. First command runs DISM - https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/what-is-dism?view=windows-11

 

[boniek1983]

New dmp, Yes SSD health 100%. SCF and DISM no errors.
BSOD

 

[Colif]

Conversion of dumps

report - Click run as fiddle to see report

File: 091622-18015-01.dmp (Sep 17 2022 - 03:28:01)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: Registry)
Uptime: 0 Day(s), 0 Hour(s), 20 Min(s), and 43 Sec(s)

now registry is crashing

your windows seems to be breaking itself

open command prompt (admin)
type chkdsk C: /f and press enter
2 paragraphs will pop up, agree to run at restart
restart PC and let it run. Shouldn't take long on an ssd

 

[boniek1983]

No errors found, new dmp:
DMP

 

[MonkeyNoSee]

you had a virus then.

 

[Colif]

No errors found, new dmp:
DMP

already had that one, that was the last one you gave me.

how many times did you run memtest?
its odd your ram has no part numbers, I don't who makes it. Razer installed it so assume its okay.

wonder if remaking page file help
go to settings/system/about
click advanced system settings under the device specs section

click settings under performance
click advanced tab
click change under Virtual Memory
untick Automatically manage paging file size for all drives
this will allow you to select No Paging file, and click Set.
Click Okay and apply

restart PC and follow all the same steps again except turn Automatically manage paging file size for all drives back on at end.

just moves page file, might help. I feel like something wrong with drive but its not showing.

Wonder if a clean install would help.

 

[boniek1983]

Sorry my bad here is correct one: DMP
Its a fresh install, with just all the drivers installed.

 

[Colif]

oh
memtest passes
drives seem okay

shouldn't be getting critical process died and registry errors on a new install. Its why I looking at hardware last few posts

might as well run this - https://www.intel.com.au/content/www/au/en/support/articles/000005567/processors.html

Have you got newest version of Synapse?

I need to sleep soon. Maybe I see what I am missing when I wake up.

 

[boniek1983]

It crashed again, but is no sense to check dmp files as this is definitely RAM or SSD fault, I will replace them and hopefully this will fix it. Thanks for help

 

[MonkeyNoSee]

there is one more thing you could try firmware update the ssd and use the factory tool to format

 

[boniek1983]

I used WD dashboard to update firmware before I freshly install Windows, we tried everything we could. Laptop can have moments when is working fine for a day or so and then BSOD few times a day, I will replace first SSD if not helps then RAM.

 

[Colif]

Conversion of dumps

report - Click run as fiddle to see report

File: 091622-9296-01.dmp (Sep 17 2022 - 04:54:47)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
*** WARNING: Unable to verify timestamp for WdFilter.sys
Probably caused by: memory_corruption (Process: svchost.exe)
Uptime: 0 Day(s), 0 Hour(s), 24 Min(s), and 11 Sec(s)

if I were to guess, its more likely the ssd but I don't like guessing

you had a virus then.

he could have a point.
2 of the crashes involve wdfilter.sys. It is the Windows Defender Mini filter driver.

try running this - https://www.bitdefender.com.au/solutions/free.html
or trial version of https://www.hitmanpro.com/en-us

 

[MonkeyNoSee]

when you did a fresh install did you delete the partitions and the reserved? it could be an infected mbr

 

[boniek1983]

Yes, I even fully discharge laptop after deleting all the partitions and start fresh install again.

 

[boniek1983]

Hi just a quick update, after replacing RAM all the issues are gone.
Thanks for all the help.