Polaroid smart TV won't connect to wifi

hannnnah_ryan

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Feb 17, 2017
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Ive just bought a Polaroid 32" HD Ready smart TV from Asda, I am trying to get the 'smart' tv features to work (Netflix, YouTube ect.) but the TV will not connect to my wifi.
My router is downstairs so I cannot use an ethernet cable for a wired connection. I have plugged in the USB wifi dongle which came with the TV, my SSID is visible and the TV can find it. I select my SSID, type in the password and then a menu appears saying 'please wait' and then nothing happens.
I managed to get it to connect to my phones hotspot so I thought it must be my router.
Its just a Sky Hub, I have tried adding the TV using the MAC address but this hasn't worked either. I sometimes manage to get it to connect to the wifi but the connection won't stay on for long. I have also have not managed to get an internet connection yet.
Can someone help please as I don't know what else to try!
 
Under the "Advanced Settings" there is a "Network" option
Select "Network" then look for "DNS server 1"
Change that to 8.8.8.8
Now try to connect
You could also try 8.8.4.4