poor after sales service from Micro direct UK

[zippy]

Archived from groups: alt.comp.periphs.mainboard.shuttle (More info?)

Anybody else experienced poor after sales service from Micro direct ?

They seem unable or unwilling to replace my faulty shuttle barebone
system.

I've found it very difficult to contact their customer services - and
they don't reply to e-mails

 

[Guest]

Archived from groups: alt.comp.periphs.mainboard.shuttle (More info?)

"zippy" <me@home.com> wrote in message
news:8496m0p74d2sqk97m53hf5qeuaijog040t@4ax.com...
> Anybody else experienced poor after sales service from Micro direct
> ?
>
> They seem unable or unwilling to replace my faulty shuttle barebone
> system.
>
> I've found it very difficult to contact their customer services -
> and
> they don't reply to e-mails

I had the same problem when my shuttle didn't come with the freebies
it was supposed to. The phone was either engaged or rang and rang for
ages and I got no reply to the emails, in the end I just gave in.

 

[zippy]

Archived from groups: alt.comp.periphs.mainboard.shuttle (More info?)

Think I'm at the stage of writing it off -

My shuttle motherboard keeps discharging the CMOS battery -

Suspecting a faulty battery I changed it - in fact I've changed it
twice -but it still discharges - (that sort of proves it's not a
faulty battery)

So I e-mailed Micro Direct and requested a returns number

Told them the problem and what I'd done - and suggested that the fault
lay with the motherboard (it's already flattened two batteries!!)

Well after a phone call and several days e-mail corespondance with
Micro Directs customer service, they eventually returned my original
motherboard with a new battery!!

So here I am with battery number three - not flat YET (they normally
last 6 weeks!) AND the same FAULTY MOTHERBOARD !

I guess I could try and return it again - but it's costing me £10 a
time (postage) - might be easier to keep changing the battery every
couple of months !!


From my experience I would not recommend Micro Direct to anybody - I
may have saved about £10 by using them initially - but in the end
it's cost me more trying to sort the problem and I've still got a
faulty unit !! I guess you get what you pay for !!





On Wed, 6 Oct 2004 18:02:52 +0100, "I like toys and cake"
<me@privacy.net> wrote:

>
>"zippy" <me@home.com> wrote in message
>news:8496m0p74d2sqk97m53hf5qeuaijog040t@4ax.com...
>> Anybody else experienced poor after sales service from Micro direct
>> ?
>>
>> They seem unable or unwilling to replace my faulty shuttle barebone
>> system.
>>
>> I've found it very difficult to contact their customer services -
>> and
>> they don't reply to e-mails
>
>I had the same problem when my shuttle didn't come with the freebies
>it was supposed to. The phone was either engaged or rang and rang for
>ages and I got no reply to the emails, in the end I just gave in.
>

 

[Guest]

Archived from groups: alt.comp.periphs.mainboard.shuttle (More info?)

zippy <me@home.com> wrote in
news:8496m0p74d2sqk97m53hf5qeuaijog040t@4ax.com:

> Anybody else experienced poor after sales service from Micro
> direct ?
>
> They seem unable or unwilling to replace my faulty shuttle
> barebone system.
>
> I've found it very difficult to contact their customer services
> - and they don't reply to e-mails

I've had excellent service from MD in the past, but I heard a rumour
that MD have new owners...

www.shuttle.co.uk points to Aria, so you might try them; OTOH you
could always try emailing Shuttle directly.

 

[user]

Archived from groups: alt.comp.periphs.mainboard.shuttle (More info?)

The Service was great !! Great until you need to send stuff back or
until you have a problem, that's when you find it takes them half an
hour to answer their support line.(if it's not engaged) - that's
when you find they take 3 or 4 days to respond to e-mails - that's
when you find their unwilling to replace faulty parts.

I Certainly won't be using Micro Direct again - the few pounds I saved
initially ended up costing me £130 - the price of a replacement
Shuttle from another supplier - Luckily there are lots of other
retailers to choose from so do your self a favour - shop around



On 16 Oct 2004 09:12:09 GMT, Quentin Stephens <stq@stq.gro.ku.invalid>
wrote:

>zippy <me@home.com> wrote in
>news:8496m0p74d2sqk97m53hf5qeuaijog040t@4ax.com:
>
>> Anybody else experienced poor after sales service from Micro
>> direct ?
>>
>> They seem unable or unwilling to replace my faulty shuttle
>> barebone system.
>>
>> I've found it very difficult to contact their customer services
>> - and they don't reply to e-mails
>
>I've had excellent service from MD in the past, but I heard a rumour
>that MD have new owners...
>
>www.shuttle.co.uk points to Aria, so you might try them; OTOH you
>could always try emailing Shuttle directly.

 

[Trev]

Archived from groups: alt.comp.periphs.mainboard.shuttle (More info?)

On 16 Oct 2004 09:12:09 GMT, Quentin Stephens <stq@stq.gro.ku.invalid>
wrote:

>
>I've had excellent service from MD in the past, but I heard a rumour
>that MD have new owners...

In my experience excellent service is generally the case from most
suppliers....as long as after sales service is not required.That's
what sorts out the wheat form the chaff. I've used MD once...the
product was faulty...and what a rigmarole it was to get something done
about it. Never been since.
--

Trev (Milnrow, UK)