hello, and thanks for reading this. I have a Dell XPS M1710 laptop. IT is about 5 years old, but because of some problems, most pf the computer is new. his includes the keyboard, mother board, touch pad, speakers and monitor. I am running Windows XP service pack 3.
Ok. So the other night I turn my laptop on and it starts fine. Once I log in, the mouse is jumpy and I can't type. I figured something didn't load correct. So I restart the computer. This time right after the bios screen and before the windows loading screen it starts beeping like crazy. No pattern. Every time since then , the beeps are not to a pattern that matches any of Dell's beep patterns. They always beep differently too. Sometimes solid 10-12 beeps. sometimes patterns, but never patterns of 3. So I can't find a problem then. After all the beeping it loads to a screen that Hardware Profile/Configuration Recovery Menu. There is only one profile to choose "Undocked Profile". It won't let me hit enter or do anything. It just freezes there unless I just rake my hand over the keyboard. Then it loads into Windows. After windows loads, the B,N,/, left arrow, right arrow, down arrow and space do not work. I spoke to Dell at this point since I am under warranty. Well that was a waste of 4 hours so far. I shut down and restarted numerous times. Same deal. I go and buy an external keyboard and it works perfect. So Dell is sending out a tech to change the keyboard thinking that's the problem. I couldn't do anything in the bios or hitting F12 to do diagnostics because before I bought the external keyboard I couldn't push down. Well now I can. I run diagnosis and everything passes. Well on Sunday night everything was going fine with just using the external keyboard. all of a sudden the explorer window I was in just closed. Then programs were trying to open. If I clicked on a program to open, it would just open the properties unless I right clicked them and hit open. This continued and at that point I figured I had a virus. So, I got out the old restore Cd's and did a complete factory restore. Doing the full format, not the quick one. Right away the keyboard was working even as I was doing the install. things worked great again. I also went to Dell support and updated the Bios. I thought I was over it. I am using free AVG as antivirus. It did pop up a few times yesterday saying it found some system volume problems throughout the day. Not sure if that helps anyone. Well. This morning I started my laptop and tried logging into work and what I was clicking on wasn't opening. Just kept trying to open other programs. Uh oh. then I realized the keys on the keyboard listed above don't work again. I'm at a complete loss now. I ran Windows File Protection this morning and right near the end it asked for XP disc 2. I only have one form Dell. Well either way. The keyboard and all work again. so it fixed something, but I'm assuming it's going to happen again. I also ran combofix and that report didn't really come up with anything out of the ordinary. I then ran Rootkitreveal. I will post that report below. Any help would be great. I know this was a long post. I apologize. I just wanted to get all the info out so you all know exactly what's been going on.
Rootkitreveal report:
HKU\S-1-5-21-1085031214-1767777339-682003330-1005\Console 9/27/2011 1:52 PM 0 bytes Security mismatch.
HKLM\SECURITY\Policy\Secrets\SAC* 9/26/2011 1:56 AM 0 bytes Key name contains embedded nulls (*)
HKLM\SECURITY\Policy\Secrets\SAI* 9/26/2011 1:56 AM 0 bytes Key name contains embedded nulls (*)
HKLM\SOFTWARE\Microsoft\DbgagD\1* 9/26/2011 6:04 AM 0 bytes Key name contains embedded nulls (*)
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Prefetcher\TracesProcessed 9/27/2011 4:20 PM 4 bytes Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Prefetcher\TracesSuccessful 9/27/2011 4:20 PM 4 bytes Data mismatch between Windows API and raw hive data.
I don't know what any of these are or if I should delete them.
Ok. So the other night I turn my laptop on and it starts fine. Once I log in, the mouse is jumpy and I can't type. I figured something didn't load correct. So I restart the computer. This time right after the bios screen and before the windows loading screen it starts beeping like crazy. No pattern. Every time since then , the beeps are not to a pattern that matches any of Dell's beep patterns. They always beep differently too. Sometimes solid 10-12 beeps. sometimes patterns, but never patterns of 3. So I can't find a problem then. After all the beeping it loads to a screen that Hardware Profile/Configuration Recovery Menu. There is only one profile to choose "Undocked Profile". It won't let me hit enter or do anything. It just freezes there unless I just rake my hand over the keyboard. Then it loads into Windows. After windows loads, the B,N,/, left arrow, right arrow, down arrow and space do not work. I spoke to Dell at this point since I am under warranty. Well that was a waste of 4 hours so far. I shut down and restarted numerous times. Same deal. I go and buy an external keyboard and it works perfect. So Dell is sending out a tech to change the keyboard thinking that's the problem. I couldn't do anything in the bios or hitting F12 to do diagnostics because before I bought the external keyboard I couldn't push down. Well now I can. I run diagnosis and everything passes. Well on Sunday night everything was going fine with just using the external keyboard. all of a sudden the explorer window I was in just closed. Then programs were trying to open. If I clicked on a program to open, it would just open the properties unless I right clicked them and hit open. This continued and at that point I figured I had a virus. So, I got out the old restore Cd's and did a complete factory restore. Doing the full format, not the quick one. Right away the keyboard was working even as I was doing the install. things worked great again. I also went to Dell support and updated the Bios. I thought I was over it. I am using free AVG as antivirus. It did pop up a few times yesterday saying it found some system volume problems throughout the day. Not sure if that helps anyone. Well. This morning I started my laptop and tried logging into work and what I was clicking on wasn't opening. Just kept trying to open other programs. Uh oh. then I realized the keys on the keyboard listed above don't work again. I'm at a complete loss now. I ran Windows File Protection this morning and right near the end it asked for XP disc 2. I only have one form Dell. Well either way. The keyboard and all work again. so it fixed something, but I'm assuming it's going to happen again. I also ran combofix and that report didn't really come up with anything out of the ordinary. I then ran Rootkitreveal. I will post that report below. Any help would be great. I know this was a long post. I apologize. I just wanted to get all the info out so you all know exactly what's been going on.
Rootkitreveal report:
HKU\S-1-5-21-1085031214-1767777339-682003330-1005\Console 9/27/2011 1:52 PM 0 bytes Security mismatch.
HKLM\SECURITY\Policy\Secrets\SAC* 9/26/2011 1:56 AM 0 bytes Key name contains embedded nulls (*)
HKLM\SECURITY\Policy\Secrets\SAI* 9/26/2011 1:56 AM 0 bytes Key name contains embedded nulls (*)
HKLM\SOFTWARE\Microsoft\DbgagD\1* 9/26/2011 6:04 AM 0 bytes Key name contains embedded nulls (*)
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Prefetcher\TracesProcessed 9/27/2011 4:20 PM 4 bytes Data mismatch between Windows API and raw hive data.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Prefetcher\TracesSuccessful 9/27/2011 4:20 PM 4 bytes Data mismatch between Windows API and raw hive data.
I don't know what any of these are or if I should delete them.
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