Power supply/motherboard issue?

[Marshall Hurtado]

Specs:

Windows 10 Pro 64-bit
Corsair RM750i
i7 4790K (stock)
16GB DDR3 (speccy says 666MHz? odd)
ASRock z97 Extreme4
Asus STRIX 970
250GB Samsung 850 EVO SSD
500GB Hitachi Storage
150GB WD Storage
2TB Seagate Storage
750GB Seagate Storage


I recently installed the Corsair RM750i PSU to replace my super old CX600, now I seem to have issues regarding booting, but more noticeably an issue with waking from sleep. I have my power button set to sleep, that way I just move my mouse when I wake up and everything is ready. Now though, when I move my mouse, sometimes it's just a black screen, sometimes it reaches the lock screen, but then it freezes, although, the PC itself seems to be awake. When I press the power button again to put it back to sleep, nothing. When I press my hard reset button it takes about 20 seconds to register, then resets, and once it arrives at the lock screen the PC will freeze within another 20 seconds or so. It's only after another reset I'm able to log in with no issue. When I installed the PSU I made sure everything was connected correctly. I was having issues with boot, something about a partition was overlapping or over a recovery partition, although I seemed to fix that by setting the Windows Boot Manager as priority #1 for boot. It shows the blue Windows icon during boot, which didn't happen before though. I also don't think I've had to set Windows Boot Manager higher than my SSD as well. So I have zero ideas as to what else to do in order to fix these issues. I've already replaced my MOBO battery, and I even noticed I was accidentally using my old 600W PSU power cable instead of the new 750W cable that is actually thicker than the older one, which I assumed meant maybe that was the issue/ Unfortunately it wasn't. So I would really appreciate any help.

 

[The_Man12]

That sounds more like a Windows issue to me, that's weird though. Can you try installing Windows on another hard drive (just temporarily)?

 

[1LiquidPC]

Windows Boot Manger should be first in the boot order. Your RAM is likely running at 1333, it's just that software reports DDR this way. Regarding your problem, have you tried deleting and recreating the hiberfil.sys file? Could be a corrupt file that needs replaced. Might want to disable Fast Startup in power options as well to try. Are there any logs in Event Viewer when the freezes occur?

 

[Marshall Hurtado]

Windows Boot Manger should be first in the boot order. Your RAM is likely running at 1333, it's just that software reports DDR this way. Regarding your problem, have you tried deleting and recreating the hiberfil.sys file? Could be a corrupt file that needs replaced. Might want to disable Fast Startup in power options as well to try. Are there any logs in Event Viewer when the freezes occur?

By recreating, I would imagine the hiberfil.sys file recreates itself after I delete it and re-boot from hibernation? I'll go ahead and disable fast startup as well. With my limited knowledge about the Event Viewer, I've found plenty of Critical "Kernel-Power" events, tons of Windows Apps errors apparently, also "storahci" errors of some kind.

Edit: I don't have a Hiberfil.sys file, I think because I use sleep and hybrid sleep rather than hibernation.

 

[1LiquidPC]

OK. I think hybrid sleep writes to the hiberfil.sys file. Do you have show hidden files and folders enabled? Your kernel-power and Windows app errors are normal for your freezing problem and Windows 10 updating the applications. I've seen these myself. However, the storahci is concerning as it's tied to hardware/software communication between SATA HDD or SSD and the operating system. Something like these may be worth a look as this error seems tied to the freezing. http://scottiestech.info/2012/09/01/windows-8-freezes-or-hangs-the-fix-that-worked-for-me/. It's possible your partition issues are tied to the problem.