Printer On Network Not working

[bpennock]

Hello all,
I am doing some tech hook ups at work and im installing a printer scanner fax combo Cannon MF5900 series, i have installed all the drivers and i have connection to the printer from my pc and my mobile i can print from both.
When it comes to scanning i can not scan to my Pc The cannon network scan utility and canon toolbox wont do anything i get a message labled "unable to select TWAIN source"
I have tried uninstalling and reinstalling both drivers and software and cant come to a conclusion.
I am able to print on the network and i am able to see that the printer is connected on the network.

Any help would be greatly appreciated as i can not figure out what is going on.
Thanks in advance
-B

 

[The Paladin]

details on machine : https://www.usa.canon.com/internet/portal/us/home/support/details/printers/black-and-white-laser/imageclass-mf5950dw/imageclass-mf5950dw

question: have you used the remote web server UI it has to see if you can see the printer that way and make it do a test print ?
have you ping'ed the IP address of the printer ? and verified the printer is the only one at that address?

I also noticed on the specs it states Scanner Features
Scan to USB Host 1.1 (Hi-Compression PDF, PDF, JPEG, TIFF), Rotate Image, Pull Scan, Push Scan, Scan to Email, Scan to SMB
I see nothing mentioning scanning over the network, but this information could be possibly mis leading.

manual help http://ug.oipsrv.net/USRMA-0150-zz-SS-enUS/frame_htmls/home.html

cannot print from TCPIP network connection
http://ug.oipsrv.net/USRMA-0150-zz-SS-enUS/contents/1T0001192397.html

cannot scan a document
http://ug.oipsrv.net/USRMA-0150-zz-SS-enUS/contents/1T0001192401.html

using the MF toolbox
http://ug.oipsrv.net/USRMA-0150-zz-SS-enUS/contents/1T0001354761.html