I am familiar with HP printers that have inkjets in the cartridge, but mine does not. It has four relatively small cartridges, three color and one black. I was looking for a way to remove the printhead, because it is very difficult to clean, and I am hoping that the issue is that it is dried out. I thought that it might be a firmware issue, but everything seems normal, except for absolutely no ink on the page. Also, the lack of ink happened somewhat gradually, which to me supports the dried-out possibility. I still think that the original poster was referring to a different model. There seems to be no way to remove the printhead without taking things apart, that being next to impossible as well. One HP response mentioned replacing the yellow cartridge to solve an issue with black printing, but it is puzzling how that could have any effect.
Right now I have left a small amount of rubbing alcohol sitting in the black receptacle to the printhead, hoping that given some time it will work its way through. I have not seen any evidence of alcohol passing through to the printhead, which the cleaning help indicates should happen. Perhaps not the best thing to do, but I have run out of options, and have little to lose anyway.
For some time I have felt that HP provides very good hardware, mediocre software, but poor support. Recently I had an issue connecting to the embedded web server in the printer. Unbelievably, the solution from HP was, surprise surprise, buy a new printer. It is not likely that I will do that, because I have very little need for printing, which means that I am likely to encounter similar problems. Probably won't be an HP if I do.
Thanks for your replies.