Question Problem with freezing

[Chris_redard]

Hi all,

Looking for some support on my computer. Recently, When I boot my PC or when I get into my computer, my mouse and keyboard freeze and then the cursor dissapears and then my network drops. Anyone have this problem too and know how to fix it? Let me know. Thanks!

My parts are:
- AMD Ryzen 7 2700X
-NZXT Kraken X62
-ASUS Prime B450 Plus Motherboard
-16GB DDR4-3000 Memory
-GTX 1660 TI
-Thermaltake 80+ 700W PSU
-1TB HHD
-256GB SSD

 

[Ralston18]

Update your post to include full system hardware specs and OS

Include PSU.

Perhaps a loose component or connection.

Power down, unplug, open the case.

Clean out dust and debris.

Reseat all cards, cables, RAM, and jumpers to ensure that all are fully and firmly in place.

 

[Chris_redard]

Update your post to include full system hardware specs and OS

Include PSU.

Perhaps a loose component or connection.

Power down, unplug, open the case.

Clean out dust and debris.

Reseat all cards, cables, RAM, and jumpers to ensure that all are fully and firmly in place.

Hi again,
I was able to have it work for a little bit but the problem has since returned. I think it has something to do with my wifi card/wifi adapter because my wifi seems to drop every single time this problem happens. Let me know what you think.

 

[Ralston18]

Look in Reliability History for error codes and warnings that correspond with the freezes etc..

But the issue could be with the wireless dropping first.

Make and model router? The router's logs (if available and enabled) may likewise provide some clue.

Who has full admin rights to the router? You will need help from that person.