Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
From replies to my posting this topic on this and other newsgroups a pattern
seems to be emerging of this problem occuring primarily on Dell desktops.
Someone has told me that re-installing Windows resolved the problem for them
so I guess it may work for you. I am not aware of any other solutions at this
time.
"Katagaijain" wrote:
> I have a very similar problem with a Dell desktop and an Epson CX5400. I can
> actually complete the installation...but when the printer is plugged in and
> turned on the computer comes to a stand-still. When I use the Epson with my
> Dell laptop (came with SP2 installed) I have no problems. I don't want to,
> but if reinstalling windows helps I would do it. Have you found any other
> solutions?
>
> "Dell Boy" wrote:
>
> > Hi David,
> >
> > No, I never did come up with an answer to this. I have the following
> > additional information which may or may not be of use:
> >
> > 1. The problem seems to me mainly with All In One's, rather than just
> > printers, have you found this?
> > 2. When the installation fails there are a variety of symptoms afterwards
> > which seem to depend upon which device I'm trying to install, e.g. the Epson
> > RX500 prints OK but locks up at a random time after first printing whereas
> > the Lexmark All In One is just very, very slow.
> > 3. I contacted Epson about the problem and they blamed a conflict between
> > the RX500 and my Intel USB chipset which is possible but on balance I believe
> > is unlikely. As I say, I've tried this on 3 machines with the same result.
> > 4. The RX500 installs fine to Win 2K.
> > 5. Two of the three machines I'm having the problem with are Dell computers
> > with Windows XP pre-loaded and then service packed to SP2.
> >
> > I would be interested to know if a re-installation of Windows XP resolves
> > the matter. Sometime in the next couple of weeks I'm probably going to reload
> > one of my three computers with Windows XP and try installing the Lexmark
> > before I've appplied any service packs and see what happens. I have a feeling
> > that might resolve the problem.
> >
> > However, it won't help me much as I don't have the time to wipe the machine
> > that I want to run the RX500 on.
> >
> > Should we keep each other informed of progress? You can get a direct contact
> > email address for me from the Contact Us page on my web site at
> > www.computer-security.org.uk.
> >
> >
> > "DavidMc" wrote:
> >
> > > Did you ever get this resolved?? I've got the exact same problem with XP SP2
> > > when installing an HP Photosmart 7450. When the installation says to plug it
> > > in, up pops the found new hardware dialog. Cancelling it leaves the printer
> > > communication to time out. Following it results in a CRC error. I also had
> > > the same problem with a new Lexmark and a Dell 720. I've removed all the
> > > software for all the printers, removed the drivers, removed the USB ports,
> > > tried to install from C: instead of a CD, changed cables, selected different
> > > ports, removed all the extra software I could find, scanned for spyware and
> > > viruses, disabled Norton Internet Security, run SFC /scannow, and probably
> > > several other things that I can't remember. Any ideas short of reloading XP?
> > > Thanks, David
> > >
> > > "Dell Boy" wrote:
> > >
> > > > Epson Stylus Photo RX500 (All In One), an Epson Stylus Color Photo printer
> > > > (haven't got the model name to hand) and a Lexus All In One (again, I haven't
> > > > got the model number to habd at the moment).
> > > >
> > > > "Cari (MS-MVP)" wrote:
> > > >
> > > > > Which make and model of printer are you trying to install?
> > > > > --
> > > > > Cari (MS-MVP)
> > > > > Printing & Imaging
> > > > >
> > > > >
> > > > >
> > > > > "Dell Boy" <DellBoy@discussions.microsoft.com> wrote in message
> > > > > news:79017354-1134-42AB-A74D-A457BA34F4BB@microsoft.com...
> > > > > > Thanks for this, I tried it but it didn't work.
> > > > > >
> > > > > > "Byte" wrote:
> > > > > >
> > > > > >> Unplug printer.
> > > > > >> Uninstall then reinstall the printer. Insert the software CD per
> > > > > >> instructions
> > > > > >> to install. During the installation of the software it will tell WHEN to
> > > > > >> plug the
> > > > > >> printer into the USB port.
> > > > > >> Uninstall & reinstall Printer
> > > > > >>
http://www.coribright.com/windows/Article%20One.htm
> > > > > >> --
> > > > > >> XP-WNP
> > > > > >> Today is the first day of the
> > > > > >> rest of your life.
> > > > > >>
> > > > > >>
> > > > > >> "Dell Boy" wrote:
> > > > > >>
> > > > > >> > I want to install the device with the manufacturers drivers but the
> > > > > >> > Found New
> > > > > >> > Hardware wizard doesn't display anything that I can click on to stop it
> > > > > >> > trying to automatically installing the device.
> > > > > >> >
> > > > > >> > "Stan Brown" wrote:
> > > > > >> >
> > > > > >> > > On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
> > > > > >> > > <DellBoy@discussions.microsoft.com> wrote:
> > > > > >> > >
> > > > > >> > > >I'm having problems installing USB printers and All In Ones on
> > > > > >> > > >Windows XP SP2
> > > > > >> > > >computers. Here's what happens:
> > > > > >> > > >
> > > > > >> > > >. Printer driver installation reaches prompt to connect the
> > > > > >> > > >printer/All In
> > > > > >> > > >One USB cable to the computer
> > > > > >> > > >. I plug the USB cable in (with the printer/All In One switched on)
> > > > > >> > > >. The Windows XP Found New Hardware wizard launches, tries to
> > > > > >> > > >install the
> > > > > >> > > >printer but eventually displays
> > > > > >> > >
> > > > > >> > > There's your problem. You don't want "dueling installations". Either
> > > > > >> > > install the printer using the supplied driver, or let Windows
> > > > > >> > > install it.
> > > > > >> > >
> > > > > >> > > Usually you'll get instructions with the printer that say to install
> > > > > >> > > with the supplied driver. In this case, when you plug in the printer
> > > > > >> > > (as instructed by the supplied driver) the Windows install wizard
> > > > > >> > > may start up. Click on "Cancel" or "No" or whatever the button is
> > > > > >> > > that tells it to go away.
> > > > > >> > >
> > > > > >> > > Once you have a half-done installation, you may need to unplug the
> > > > > >> > > printer, uninstall the printer completely, then reboot and reinstall
> > > > > >> > > the printer. This time follow the manufacturer's instructions to the
> > > > > >> > > letter.
> > > > > >> > >
> > > > > >> > > --
> > > > > >> > > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
> > > > > >> > > http://OakRoadSystems.com/
> > > > > >> > > "My theory was a perfectly good one. The facts were misleading."
> > > > > >> > > -- /The Lady Vanishes/ (1938)
> > > > > >> > >
> > > > >
> > > > >
> > > > >
Facebook
Twitter
Instagram