Question Problems with laptop battery

Mar 18, 2021
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Hi. I have a Thomson laptop (NEOX13 13,3/N3350/4/32/W10) a little over a year old. Lately it has problems with the battery (it can be detached). Sometimes when I power it on nothing happens. I have to leave it without use for 10-15 hours. when finally it turns on.

The battery is usually about 50% and it soon becomes flat. When power adapter is connected it says "connected" but "discharging". "connected but not charging"

I re-installed Windows, no different.

Any tricks or suggestion about it?. Thanks
 

Krotow

Commendable
Oct 2, 2019
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Seems charging problem have nothing to do with Windows. Most likely faulty power socket or charger inside laptop. Try to skew power supply connector a little and see if charging resume.

Best solution for this is taking this laptop to repair service.
 
Mar 18, 2021
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Just after posting, I saw something about the brightness that was 100%, so I lower to 0% (it was still ok) .It was working but the latest problem is that the screen goes black, even when the laptop is on. When I reinstalled Windows the same happened, I could hear the voice of cortana but the screen was black.

Any idea what it could be? (the suggestion of taking it to a repair service is not good. It could cost more than the laptop itself and what is the point of this forum?. I think is trying to solve problems and skipped the repair service)
 
I has a similar problem with a Dell laptop that was given to me by a friend. It said the same thing and the battery always showed 46%. A new battery got it working again.

That doesn't seem right on a machine that is just a year old but it could happen if it encountered an extreme environment like freezing temperature while not turned on.

Anyway, that's what worked for me.
 
Mar 18, 2021
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I has a similar problem with a Dell laptop that was given to me by a friend. It said the same thing and the battery always showed 46%. A new battery got it working again.

That doesn't seem right on a machine that is just a year old but it could happen if it encountered an extreme environment like freezing temperature while not turned on.

Anyway, that's what worked for me.
 
Mar 18, 2021
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the environment is o.k. The problem with thischeap laptops is that the battery and memeory ram modules are attachec to the laptop and can,t be removed. Still, anyone has a better idea about this problem?
 
Mar 18, 2021
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I think finally I have solved the problem. last year I had a problem with the original charger(I can,t remember exactly what happened) so I bought 2 chargers because the second one was very cheap(aliExpress). I use the spare charger and the laptop has been working well for the last 2 days. I hope , it will continue working well.
 

Krotow

Commendable
Oct 2, 2019
1,010
249
1,590
15
I think finally I have solved the problem. last year I had a problem with the original charger(I can,t remember exactly what happened) so I bought 2 chargers because the second one was very cheap(aliExpress). I use the spare charger and the laptop has been working well for the last 2 days. I hope , it will continue working well.
Make your answer as "solved" then.
 

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