Question Problems with packet loss and high ping spikes

Dec 30, 2020
2
0
10
0
I have been dealing with this issue for about a week now and I first noticed it in shooter games where ping spikes and packet loss are very noticeable even tho they last a very short ammount of time and the games are unplayable. My router is a huawei HG8245 and I'm running a windows 10. I'm also having issues pinging my own router (example View: https://imgur.com/a/vBygy5t
) same with pinging google.com(75% packet loss (3/4) ).My net speed is normal. My ISP restarted and configured my connection multiple times and that didn't help and also I tried using different LAN cables and that also didn't help... I also tried the https://packetlosstest.com/ and I get about 3 ping spikes per 1 min on my pc but on my phone that's connected over wifi I don't get any.

Any help would be greatly appreciated!
 
packet loss to your own router sounds like failing hardware

if that router is yours and is still under warranty, id contact huawei

if its rented, contact your ISP
 
Reactions: majki112
Dec 30, 2020
2
0
10
0
packet loss to your own router sounds like failing hardware

if that router is yours and is still under warranty, id contact huawei

if its rented, contact your ISP
that was my assumption as well...
thank you very much for the reply!
 

ASK THE COMMUNITY