Question Program won't install ?

Kenperry · Saturday at 5:15 AM

I am trying to install Motiv Mix, a program for Shure microphones. The UAC prompt pops up, I accept, the program runs for about 1 to 2 seconds and then stops running. No error message or anything. I have watched it pop up and disappear in task manager. I have tried to install in safe mode also, but the same thing happens.

Any help is appreciated, thank you for your time.

Operating System
Windows 11 Home 64-bit
CPU
Intel Core i9 14900KF 34 °C
Raptor Lake 10nm Technology
RAM
64.0GB Unknown @ 2992MHz (38-38-38-78)
Motherboard
ASRock Z790-C (CPUSocket) 16 °C
Graphics
ASUS PG329 (2560x1440@144Hz)
4087MB NVIDIA GeForce RTX 4080 SUPER (Gigabyte) 36 °C
Storage
3726GB KINGSTON SNV2S4000G (SATA-2 (SSD))
Optical Drives
No optical disk drives detected
Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Ralston18 · Saturday at 7:27 AM

This application?

https://www.shure.com/en-US/products/software/motiv-mix?variant=MOTIV%20Mix

= = = =

Update your post to include full system hardware specs and OS information.

Look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some related error codes, warnings, or even informational events.

Kenperry · Saturday at 8:29 AM

Ralston18 said:
This application?

https://www.shure.com/en-US/products/software/motiv-mix?variant=MOTIV%20Mix

= = = =

Update your post to include full system hardware specs and OS information.

Look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some related error codes, warnings, or even informational events.

Yes, that is the program I am trying to install.
I do not see anything in the event viewer that looks like that program.
I updated my post to show the system specs.

Kenperry · Saturday at 9:19 AM

Also I should note that I tried installing while in safe mode and had the same result

Grobe · Saturday at 10:39 AM

This is probably a very brand/product specific issue. Have you tried to contact Shure to ask for this?

Kenperry · Saturday at 10:55 AM

Grobe said:
This is probably a very brand/product specific issue. Have you tried to contact Shure to ask for this?

Yes, they have no idea. They did say when they see the problem, it's always on gaming PCs.

Ralston18 · Saturday at 6:27 PM

In Reliability History/Monitor and Event Viewer look for some error code, warning, or even informational events that appear only when you installed Motive Mix or attempted to open the program.

Use Reliability History/Monitor. Much more end user friendly and the time line format may reveal some pattern.

The culprit may not necessarily reveal itself as "Motive Mix".

Remember you can open Reliability History/Monitor and take a screenshot or two.

Select days when the errors/problems occurred. Expand the window so all can be clearly seen are read.

Take the screenshot and post the screenshot(s) here via imgur (www.imgur. com > green "New post" icon).

Kenperry · Sunday at 8:35 AM

Ralston18 said:
In Reliability History/Monitor and Event Viewer look for some error code, warning, or even informational events that appear only when you installed Motive Mix or attempted to open the program.

Use Reliability History/Monitor. Much more end user friendly and the time line format may reveal some pattern.

The culprit may not necessarily reveal itself as "Motive Mix".

Remember you can open Reliability History/Monitor and take a screenshot or two.

Select days when the errors/problems occurred. Expand the window so all can be clearly seen are read.

Take the screenshot and post the screenshot(s) here via imgur (www.imgur. com > green "New post" icon).

MOTIV-Mix-Windows-1.5.0.exe
Problem
Stopped working
Description
Faulting application name: MOTIV-Mix-Windows-1.5.0.exe, version: 1.0.0.0, time stamp: 0xa4f8a4e0 Faulting module name: BRC340.tmp, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000006030
Faulting process id: 0x15AC
Faulting application start time: 0x1DB966F2AC24EC9
Faulting application path: C:\Users\Gkper\Desktop\MOTIV-Mix-Windows-1.5.0.exe
Faulting module path: C:\Users\Gkper\AppData\Local\Temp\BRL000015ac\BRC340.tmp Report Id: fd83cf2c-bc38-4e50-84f3-0e50c9799981
Faulting package full name:
Faulting package-relative application ID:

Imgur is having some kind of problem, so I extracted the text from the photo.

Ralston18 · Sunday at 4:38 PM

This app?

https://www.shure.com/en-US/products/software/motiv-mix?variant=MOTIV%20Mix

From Details (fine print): Not recommended for ARM-based PCs.

You can check:

https://pureinfotech.com/check-if-processor-arm64-x64-64bit-windows-11/

Also: Delete the app and download it again. The original download may have been corrupted or buggy.

Possibly just quietly fixed....

Kenperry · Monday at 7:38 AM

Ralston18 said:
This app?

https://www.shure.com/en-US/products/software/motiv-mix?variant=MOTIV%20Mix

From Details (fine print): Not recommended for ARM-based PCs.

You can check:

https://pureinfotech.com/check-if-processor-arm64-x64-64bit-windows-11/

Also: Delete the app and download it again. The original download may have been corrupted or buggy.

Possibly just quietly fixed....

My CPU is not ARM-based. I have redownloaded the installer multiple times already. I'm hoping for a fix soon, thank you for the suggestion though.

Ralston18 · Monday at 8:12 AM

I am running out of ideas.

For the moment:

1) After reading back: are you able to take and post a screenshot of that UAC window that pops up? Wondering about that BRC340.tmp file (faulting application). Do you have the necessary admin rights to install Motiv Mix?

2) Perhaps move this thread from Windows 11 over to Home Audio & Theater.

Someone there may know about/use Motiv Mix.

Kenperry · Monday at 10:28 AM

I do have administrator rights on my pc.
Imgur is giving me issues, but here is what comes up on the UAC.

User Account Control
Do you want to allow this app to make changes to your device?
MOTIV-Mix-Windows-1.5.0.exe
Verified publisher: Shure Incorporated
File origin: Hard drive on this computer
Program location: "C:\Users\Gkper\Desktop\MOTIV-Mix- Windows-1.5.0.exe"
Show information about the publisher's certificate
Change when these notifications appear
X
Hide details
No
Yes

COLGeek · Monday at 10:32 AM

How full is your SSD?

Asking because of this comment in the app's requirements:

SYSTEMS REQUIREMENTS
Windows: Windows 10 and higher, 64-bit, Minimum 8 GB of RAM, Minimum 20 percent of hard disk space

Kenperry · Monday at 12:04 PM

COLGeek said:
How full is your SSD?

Asking because of this comment in the app's requirements:

SYSTEMS REQUIREMENTS
Windows: Windows 10 and higher, 64-bit, Minimum 8 GB of RAM, Minimum 20 percent of hard disk space

I have 3.10 terabytes of space out of 4

COLGeek · Monday at 1:15 PM

Have you run DISM and SFC to ensure Windows is healthy?

https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Kenperry · Tuesday at 9:49 PM

COLGeek said:
Have you run DISM and SFC to ensure Windows is healthy?

https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

I ran both and tried to install again, but it still does the same thing. Neither scan indicated that they found any problems.

COLGeek · Tuesday at 9:54 PM

Do you have any other Shure apps installed?

For example: https://www.reddit.com/r/Shure/comments/1cx5flw/troubleshooting_motiv_mix_after_moving_from/

Kenperry · Tuesday at 8:54 AM

COLGeek said:
Do you have any other Shure apps installed?

For example: https://www.reddit.com/r/Shure/comments/1cx5flw/troubleshooting_motiv_mix_after_moving_from/

I do not have any other Shure apps installed. I did have the Shure plus installed, same as the people in that thread. But I removed Shure plus with Revo, so there shouldn't be anything left over.

Also, the people in that thread have motiv mix installed, and can't get it to connect with the microphone. My issue is that the program won't install.

If it helps, I am in contact with Shures tech support, and they are lost also. This isn't an isolated incident, they know there are sometimes issues with it not installing on gaming PCs.

Thank you for the continued help though, it's appreciated.

COLGeek · Tuesday at 9:39 AM

Revo is good, no doubt, but if me I would go through my registry looking for any remains of Shure in it (if so, manually remove).

In addition, I would inspect Services to see if anything is still running and I would verify all previous folders were indeed gone.

Kenperry · Tuesday at 1:20 PM

COLGeek said:
Revo is good, no doubt, but if me I would go through my registry looking for any remains of Shure in it (if so, manually remove).

In addition, I would inspect Services to see if anything is still running and I would verify all previous folders were indeed gone.

Kenperry · Tuesday at 1:23 PM

Ok, I checked both after uninstalling the microphone drivers, so there would be no confusion. I didn't find anything running, or in the registry from Shure,

COLGeek · Wednesday at 8:49 AM

Have you "run as administrator" the installation file, not just use an account with admin permissions?

What anti-virus application are you using?

Kenperry · Thursday at 9:32 PM

COLGeek said:
Have you "run as administrator" the installation file, not just use an account with admin permissions?

What anti-virus application are you using?

Yes, it runs itself in with admin perms, but I have also run it as admin manually.

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