PS4, elgato and monitor not working

[jordanmorrow1]

Hi guys, my playstation works directly with the monitor but when i connect the elgato it doesnt work. I have HDCP disabled so it is isnt that. any suggestions?

 

[boju]

See if any steps missed here

https://gaming.help.elgato.com/customer/en/portal/articles/1816178-playstation-4-ps4-and-elgato-game-capture-hd60-setup

Is usb connected to power the capture device?

 

[jordanmorrow1]

See if any steps missed here

https://gaming.help.elgato.com/customer/en/portal/articles/1816178-playstation-4-ps4-and-elgato-game-capture-hd60-setup

Is usb connected to power the capture device?

yes ive tried every solution on the website, my elgato just keeps saying 'no signal'

 

[boju]

Not sure why then sorry other then to suggest check Hdmi in and out aren't arse about. Or try a tv.