Yeah it just happened tonight. They guy had been calling me all week as I gave him the go ahead on a gateway laptop and dlink n router. He was scared to open the box before he spoke with me, and sure enough his fears were answered. The laptop didn't see the wifi router. I got him to turn the wifi adapter on with the function key, but apparently it was already on. There wasn't much I could do from CA with him in NY except search the web, while he called dlink support. he was on the phone four hours with multiple support people flashing and reflashing the router, rebooting, etc. Finally it just magically started working.
I don't know how regular people deal with it. I guess they eventually succumb to the geek squad chicanery(does best buy sell known defective products at a discount to encourage people to use their geek squad service?) or switch to the mac. I have a mac mini for my htpc I got used for $300. It works great, the only problem I ever had was trying to put windows 7 on it. While my XP machine took many hours of tweaking to get the correct timing right to recognize my 1080p HDTV, the mac just worked.
I think the mac will one day be the dominant PC in the home. People won't put up with this crap forever. I mean is it worth saving a few hundred if you end up spending hours of yours and your tech friends time fixing something that should've worked out of the box?
We got new Dell laptops at work and when the wifi was turned on, it bluescreened. How does something like this get through QA? Does anyone do real QA anymore? I mean with test specs and plans? I know my company doesn't. We have one tester and he's a painter. No test plans, no steps to reproduce. I just talked to someone today at a major db company that they don't do real QA either.
What I want to know is are there any routers out their that don't take down the wifi when bit torrent is running? Should be a standard test case IMO.