R9 380 recognized only as "Microsoft Basic Display Adapter"??

[pbcrazy]

I recently purchased a used FX-8350 and M5A99x EVO R2.0 mobo, and a new Sapphire Nitro 4gb r9 380 for my first non-APU build.

I hooked everything up and it booted fine, and I can get on the internet and basic things, but should I try to do a GPU-intense program my screen goes black and it crashes. Additionally, under device manager my 380 is listed only as the "Microsoft Basic Display Adapter", but it lists that it is Radeon graphics, 4096mb, etc. No temp listed, but fan speed is (the fans cut on and off repeatedly). I have tried downloading drivers from both AMD and Sapphire, uninstalling, rebooting, reinstalling, etc. and nothing seems to be working. I do not have a cd drive for the driver cd that came with the card, and I'm using an EVGA SuperNova 750W PSU which is more than enough power. What am I doing wrong here?

(GPU-z page)

 

[Darkbreeze]

Follow the directions in the "clean drivers" section here:

http://www.tomshardware.com/faq/id-2492424/laymans-simple-guide-solving-graphics-card-issues.html

 

[Darkbreeze]

You DO have both PCI auxiliary power cables connected to the card from the PSU right? If using the DDU and reinstalling the CCC drivers doesn't help, make sure you have the AMD chipset drivers here installed as well:

http://support.amd.com/en-us/download/chipset?os=Windows+8.1+-+64


And make sure the drivers you are trying to install are the ones listed on this page:

http://support.amd.com/en-us/kb-articles/Pages/AMD-Radeon-300-Series.aspx

 

[pbcrazy]

Follow the directions in the "clean drivers" section here:

http://www.tomshardware.com/faq/id-2492424/laymans-simple-guide-solving-graphics-card-issues.html

You DO have both PCI auxiliary power cables connected to the card from the PSU right? If using the DDU and reinstalling the CCC drivers doesn't help, make sure you have the AMD chipset drivers here installed as well:

http://support.amd.com/en-us/download/chipset?os=Windows+8.1+-+64


And make sure the drivers you are trying to install are the ones listed on this page:

http://support.amd.com/en-us/kb-articles/Pages/AMD-Radeon-300-Series.aspx

I have updated to the most recent chipset drivers found on that page, and yes that is the graphics driver I have been trying to use. I uninstalled all catalyst softwares, ran the DDU in safe mode, restarted, and ran the driver for the graphics card. The program starts and just downloads the softwares (CCC) and misc. stuff (hdmi audio driver) but it doesn't give an option for the graphic cards driver when using custom. The Basic Display adapter is the only thing showing in the devince manager under "Display Adapters" even when showing hidden items.

And yes, the card is plugged into the top-most pci slot, with both 6-pin VGA cables plugged/clicked in

 

[Darkbreeze]

Try updating your motherboard BIOS version.

 

[pbcrazy]

BIOS is updated, as well as all processor and MOBO related things

 

[Darkbreeze]

Have you tried going into Control panel's Device manager and deleting any/all display adapters that show up in there. I'd try that, then reboot and see what happens. These cards are of course brand new so there's no telling.

What is your Windows version?

 

[pbcrazy]

I actually finally got it to work a bit ago. Instead of uninstalling or deleting the basic adapter in the device manager, I disabled it. Then I deleted all catalyst software, ran DDU, restarted, and it finally recognized my 380 and downloaded the driver. I'm not sure why you have to disable the basic adapter instead of uninstalling or updating like most sources mention, but it worked for me after that. Thank You!! Quite amazing going from 30fps in low settings at 720p in Far Cry 4 with an A8-6600k to over 70 fps in Ultra at 1080p with this setup.

On a side note, I have a PCIe wireless adapter which is poorly located about 1mm from one of my fans on my card, do you know of any other way to mount it without paying $30+ for a PCI to PCIe adapter? (one PCIe slot is blocked by the card, the only other one is where it is currently mounted)

 

[Darkbreeze]

You can use any of the PCIe slots, even the x16 slots further towards the edge. Any smaller PCIe card can be used in any larger slot.