[citation][nom]neiroatopelcc[/nom]By most people using caps is the online equivalent of screaming/yelling. Which by the same people is associated with immature behavour. I'm one of those, and I'm judging by what I see. Nothing else.[/citation]
Well, yes, but not always. There is a second scenario that applies whenever you want to get someone's attention. Writing in capital letters here has the same meaning as writing in, let's say, bold letters, it stands out. That is the purpose here.
When you read "URGENT" or "CONFIDENTIAL" in a report you don't automatically assume someone is yelling those words at you, now do you ? It's just meant to stand out, to make sure you don't miss it. That was my purpose here, since they missed the first two.
But even when someone talks louder than the rest, you can't also automatically assume that person is having an immature behaviour. If you're accidentally about to fall into a hole in a construction site and someone yells at you to protect you, because you aren't aware of the hole, you're going to thank that person for saving you a broken leg, not calling that person immature.
I wasn't trying to make a personal point of view, just pointing out that there was an objective error on a chart.
And to me that is helping someone out. In this case, TH's reputation. That's why they thanked me. Because it's the right thing to do, especially because I had to tell them three times (two in regular letters, mind you) and I appreciate their humbleness for that.