Radeon R7 240 2 GB No Picture

[XxTripleBeamxX]

So I have been running an HD 6570 for a little over a year now on my pc I even upgraded my PSU to 500 watts. The HD 6570 has been acting up lately especially while gaming so I went and picked up a Radeon R7 240 2 GB. My problem is with the new card when I turn on my pc I get no picture. All fans are running even on the card but I get no picture. I do have my BIOS settings to boot on the PCIE since I was using the HD 6570. I need help on what might be the problem. This is actually the second R7 240 that I went through since the first one did the same thing so I thought it was faulty so exchanged it for another and this one is doing it as well.
This is unfortunately the pc I have to work with, HP Pavilion Slimline s5713w. I have replaced it all in a new case and again have upgraded the PSU to 500 watts I am running a measly 4GB's of RAM which is the max for this pc.

 

[Guest]

Please make sure that you have disabled integrated graphics in the BIOS before you place you graphics card in.

 

[XxTripleBeamxX]

Please make sure that you have disabled integrated graphics in the BIOS before you place you graphics card in.

As I stated in my post, I have it set in BIOS to boot from my PCIe and not the onboard graphics. Had to change that when I installed my old card the HD 6570. I get picture back when I put in that card just not with the new Radeon R7 240.

 

[Guest]

Can you at least see the BIOS splash screen? If you can, I would suspect the installed operating system.

I would try connecting to the monitor via a different display method such as of you're using VGA, then I would try HDMI or DVI or Display Port.

Try testing your card with a different computer.

If not, I would say that you have to return the card. I wouldnt go through any more trouble after all the testing that I recommend, especially if it is only like a $60 card.

 

[XxTripleBeamxX]

Can you at least see the BIOS splash screen? If you can, I would suspect the installed operating system.

I would try connecting to the monitor via a different display method such as of you're using VGA, then I would try HDMI or DVI or Display Port.

Try testing your card with a different computer.

If not, I would say that you have to return the card. I wouldnt go through any more trouble after all the testing that I recommend, especially if it is only like a $60 card.

No BIOS splash screen, I turn on the pc and nothing other than a black screen and my monitor going through the VGA, DVI and HDMI inputs and saying no connections.
I have no other pc to test it with and what are the options of this being the second card that is faulty? The first one was the same card but was an Asus, this one is the XFX Radeon version of the same model.
I do get picture back when I put in my old card the Radeon HD 6570 but not much I can do when it is the one acting up.
Question is would the cards Ram be an issue? Since my pc is an older pc and uses DDR2, the R7 240 has 2GB DDR3. Just trying to find out what the problem could be, I know the problem isn't the PSU since it is upgraded to 500watt. So I am thinking it's a ram issue or motherboard issue. Would like some feedback and would exchanging the card for another be a solution and keep fingers crossed?

 

[rkeedwell]

Dude just had exact same problem with hp solved by using hdmi lead - have you tried that?

 

[Turokas]

I'm having the same issue with the same graphics card on my HP. Plenty of Power, the Motherboards compatible, The PCI slot works because my other cards in it right now. Everything turns on including the video card however My monitors receive no signal and my mouse never lights up. There are no beeps coming from it either. I just bought a replacement thinking the first was faulty but its behaving the same. I've removed all my old drivers and dont have an integrated graphics card. I've tried all three connections also. Any ideas? Help would be greatly appreciated.

 

[Elcolino]

I'm having the same issue with the same graphics card on my HP. Plenty of Power, the Motherboards compatible, The PCI slot works because my other cards in it right now. Everything turns on including the video card however My monitors receive no signal and my mouse never lights up. There are no beeps coming from it either. I just bought a replacement thinking the first was faulty but its behaving the same. I've removed all my old drivers and dont have an integrated graphics card. I've tried all three connections also. Any ideas? Help would be greatly appreciated.

I'm having a similar problem, I thought it was a power supply issue, but I have a Corsair CX430 and the minimum specs for this card require 400W

Would love some thoughts on where I'm going wrong;
I have this PC - http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5080749&docId=emr_na-c02922971&lang=en&cc=us
This Power - Corsair CX430
Graphics card - Radeon R7 240

And the computer just won't load. It powers up and thegraphis card fan is spinning, but the is no signal to the monitor.
I've tried changing the bios and uninstalling the on-board graphics, but nothing changes

 

[XxTripleBeamxX]

After some studying on this I'm coming to the conclusion that its a motherboard issue. The graphics card is probably not compatible with the mobo so shortly after the Holidays I built my own gaming rig. No more HP crap for me. Am now running an MSI 970 Gaming mobo, AMD FX 6350 Black Edition 6 core cpu OC'd to 4.6 GHz, Patriot Viper 3 16GB's (4x4Gbs) ram, MSI Radeon R9 270X OC Edition graphics card all of this in an Antec Twelve Hundred V3 Black Steel ATX Full Tower. Kept and am using my Lepa N500 500 watt psu that I have been using and my hard drives and CD/DVD drives. Total cost for all of the new stuff was around $500. Well worth it since now I have no more limitations on hardware like I did with my old HP. Can overclock and can run any game I want now on max graphics settings with no issue. Just played Call of Duty Advanced Warfare on max settings and kept a stable 70fps.

 

[Turokas]

IDk who selected an equal problem as the answer bu tI came to the same conclusion as Triplebeam ^^. This graphics card is incompatible with this mobo.

 

[barraccuda]

Dude just had exact same problem with hp solved by using hdmi lead - have you tried that?

folks... it's this one. You need to have the monitor connected either via DVI or HDMI cable, not VGA.
I would bet XxTripleBeamxX is using VGA connector, are you?

I am facing right now the same issue. The VGA port works only if it is used for a secondary monitor, your primary monitor has to be connected on the newer port types.

regarding the reasoning that the GPU is not compatible with the MoBo, folks... when you can put the GPU into the GPU Slot on the MoBo = IT IS COMPATIBLE.
The only reason when your GPU card would not be compatible with your MoBo would be in case if you would try to use PCIe GPU Card in an AGP socket, or vice-versa.

so...
HF with your new pc 😉

 

[XxTripleBeamxX]

Dude just had exact same problem with hp solved by using hdmi lead - have you tried that?

folks... it's this one. You need to have the monitor connected either via DVI or HDMI cable, not VGA.
I would bet XxTripleBeamxX is using VGA connector, are you?

I am facing right now the same issue. The VGA port works only if it is used for a secondary monitor, your primary monitor has to be connected on the newer port types.

regarding the reasoning that the GPU is not compatible with the MoBo, folks... when you can put the GPU into the GPU Slot on the MoBo = IT IS COMPATIBLE.
The only reason when your GPU card would not be compatible with your MoBo would be in case if you would try to use PCIe GPU Card in an AGP socket, or vice-versa.

so...
HF with your new pc 😉

Actually I tried VGA, HDMI and DVA on it and none worked. Like I said in my original post. I was running an HD 6570 so I had it set in my BIOS to run on the PCIe slot. Once that card started giving me issues is when I went and got the R7 240. First card no picture on the monitor so thought faulty card, replaced it with another and again no picture. Put in the old HD 6570 and was able to get picture. If I remember right I did do some studying on this issue and read that older mobo's might not accept newer model gpu's whether they fit in or not and this problem I had just confirmed it for me. Tried two of the same cards and both did not work, place in my older card and was able to get picture back. The mobo I had was from an HP slimline pc which I bought around 6 years ago.

I no longer have this issue since I have built my own rig with no limitations. Loving my new rig running an MSI 970 Gaming mobo, AMD FX 6350 Black Edition 6 core cpu @ 3.9GHz OC'd to 4.6 GHz, Patriot Viper 3 16GB's (4x4Gbs) ram, MSI Radeon R9 270X OC Edition graphics card, Lepa 500 PSU and just recently got an Enermax Liqmax 120S-TAA liquid cpu cooler so am now able to overclock even higher and still be well below my cpu's safe temperature. This weekend I plan on getting up to 5.0GHz. All of this in an Antec Twelve Hundred V3 Black Steel ATX Full Tower. Granted I know it might not be the best rig but it does the job when I need it to on gaming. Have yet to have any issues running games on max settings.

 

[barraccuda]

Dude just had exact same problem with hp solved by using hdmi lead - have you tried that?

folks... it's this one. You need to have the monitor connected either via DVI or HDMI cable, not VGA.
I would bet XxTripleBeamxX is using VGA connector, are you?

I am facing right now the same issue. The VGA port works only if it is used for a secondary monitor, your primary monitor has to be connected on the newer port types.

regarding the reasoning that the GPU is not compatible with the MoBo, folks... when you can put the GPU into the GPU Slot on the MoBo = IT IS COMPATIBLE.
The only reason when your GPU card would not be compatible with your MoBo would be in case if you would try to use PCIe GPU Card in an AGP socket, or vice-versa.

so...
HF with your new pc 😉

Actually I tried VGA, HDMI and DVA on it and none worked. Like I said in my original post. I was running an HD 6570 so I had it set in my BIOS to run on the PCIe slot. Once that card started giving me issues is when I went and got the R7 240. First card no picture on the monitor so thought faulty card, replaced it with another and again no picture. Put in the old HD 6570 and was able to get picture. If I remember right I did do some studying on this issue and read that older mobo's might not accept newer model gpu's whether they fit in or not and this problem I had just confirmed it for me. Tried two of the same cards and both did not work, place in my older card and was able to get picture back. The mobo I had was from an HP slimline pc which I bought around 6 years ago.

I no longer have this issue since I have built my own rig with no limitations. Loving my new rig running an MSI 970 Gaming mobo, AMD FX 6350 Black Edition 6 core cpu @ 3.9GHz OC'd to 4.6 GHz, Patriot Viper 3 16GB's (4x4Gbs) ram, MSI Radeon R9 270X OC Edition graphics card, Lepa 500 PSU and just recently got an Enermax Liqmax 120S-TAA liquid cpu cooler so am now able to overclock even higher and still be well below my cpu's safe temperature. This weekend I plan on getting up to 5.0GHz. All of this in an Antec Twelve Hundred V3 Black Steel ATX Full Tower. Granted I know it might not be the best rig but it does the job when I need it to on gaming. Have yet to have any issues running games on max settings.

Quite possible that your PC was not supporting some hw, regardless of age, because HP, Dell, and some other-prebuilt PCs dont accept every component bought by a different seller/manufacturer.
The GPU being not supported by your MB was most probably one of those cases. But under normal circumstances - self-built PC as long they have the correct slot they work, no matter the age, as long the component fits the slot, if not, it is just a matter of upgrading BIOS etc.

I have even an older PC as yours, got the R7 240 1GB DDR5, all I needed to do is plugining in the HDMI cable instead of VGA.

Not that I would arguing, just leaving this here in case someone else got the same issue so he knows that buying a new PC is not the only solution.

btw. I never gonna buy another ATI GPU... ever, but that is for another topic 😉

Enjoy your new machine, pretty nice one that you got

/bb