Hello,
I recently purchased a refurbished Optiplex 7010 desktop. It has an I7-3770 processor, 16gb RAM, an AMD Radeon RX550 GPU, and I am using an Acer KA272 monitor. The PC is on W10 Pro and has been fully updated (drivers included). These devices are connected via HDMI. The monitor works fine when being used as a secondary display through a laptop HDMI output but it doesn't detect signal when connected to this Radeon GPU as the primary display.
During troubleshooting, a strange workaround I've come across is if I connect this GPU to a 50" Vizio TV via HDMI and then boot the PC, it displays fine. Once it has done that I can unplug the HDMI from the Vizio TV and then into the Acer monitor, and the display output continues working no problem. Once the machine restarts, the monitor goes back to "No Signal" and then eventually into power saving mode. This issue has persisted no matter what display settings I've tweaked through windows display settings and the AMD software (resolution, refresh rate, FreeSync on/off, power management settings, etc). I've also tried adjusting various settings on the monitor itself (freesync on/off, DDC/CI on/off, quick start mode on/off) but to no avail.
Has anyone ever encountered a scenario like this, or have any clue what could be causing the problem? The only thing I have not tried is the DVI port from the GPU, but the monitor only has VGA/HDMI. The monitor is well within it's return window if it may just be specific to this budget monitor line.
Any advice is appreciated.
Thanks,
I recently purchased a refurbished Optiplex 7010 desktop. It has an I7-3770 processor, 16gb RAM, an AMD Radeon RX550 GPU, and I am using an Acer KA272 monitor. The PC is on W10 Pro and has been fully updated (drivers included). These devices are connected via HDMI. The monitor works fine when being used as a secondary display through a laptop HDMI output but it doesn't detect signal when connected to this Radeon GPU as the primary display.
During troubleshooting, a strange workaround I've come across is if I connect this GPU to a 50" Vizio TV via HDMI and then boot the PC, it displays fine. Once it has done that I can unplug the HDMI from the Vizio TV and then into the Acer monitor, and the display output continues working no problem. Once the machine restarts, the monitor goes back to "No Signal" and then eventually into power saving mode. This issue has persisted no matter what display settings I've tweaked through windows display settings and the AMD software (resolution, refresh rate, FreeSync on/off, power management settings, etc). I've also tried adjusting various settings on the monitor itself (freesync on/off, DDC/CI on/off, quick start mode on/off) but to no avail.
Has anyone ever encountered a scenario like this, or have any clue what could be causing the problem? The only thing I have not tried is the DVI port from the GPU, but the monitor only has VGA/HDMI. The monitor is well within it's return window if it may just be specific to this budget monitor line.
Any advice is appreciated.
Thanks,