Question Ram issue

[1TMan1]

My pc has been only showing 7.9 gigs of ram available but I have 2 sticks of 8 inserted in my pc and after further inspection I think I found a fix but I’m lost cause I think one of my ram isn’t inserted correctly but this issue has only recently started and it’s been working for a few years. But circling back I see that once of the latches on my ram not fully connected to my ram stick holding it in place. I didn’t build my pc so I have no experience with building them and my mother board has these ram holders where only one side is moveable and one just doesn’t move. So back to the question how do I remove the ram piece from the socket if only one side of the latches comes up.

 

[CountMike]

My pc has been only showing 7.9 gigs of ram available but I have 2 sticks of 8 inserted in my pc and after further inspection I think I found a fix but I’m lost cause I think one of my ram isn’t inserted correctly but this issue has only recently started and it’s been working for a few years. But circling back I see that once of the latches on my ram not fully connected to my ram stick holding it in place. I didn’t build my pc so I have no experience with building them and my mother board has these ram holders where only one side is moveable and one just doesn’t move. So back to the question how do I remove the ram piece from the socket if only one side of the latches comes up.

You lift side where latches are first.